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Having 5'years of experience in Logistics and Courier Industries

United Arab Emirates
April 15, 2018

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MOB: 056-*******



To pursue a career with the company having global vision, which encourages flair, creativity and offers an opportunity to learn, develop and enhance my business technical knowledge to the next level.

Personal Appraisal:

Having 4 years of experience in courier and logistic sector.

Ability to respond quickly to the growing and dynamic needs

Ability to work hard for the benefit of the Company

Flexible to Different kinds of work environment

Good in Discipline and quick learner

Good communication and interpersonal skills

Work Experience:

Company : Aramex International Courier L.L.C (UAE)

Duration : June 2013 to October 2017

Designation : Customer Service & Operation Executive

Job Description

Handling High Profile Private Banking client account from ADCB

Arranging special deliveries domestically and internationally for the private banking client within the short time frame.

Managing and monitoring inbound shipments on daily basis and ensuring to arrange delivery as per the date and time scheduled.

Assisting ground couriers over telephone enable them to deliver on time.

Managing and monitoring outbound shipments on daily basis and ensure to dispatch to the respective station.

Coordinating with customer sales executives’ team in regards to operation capacity.

Follow up on the various inbound/outbound operations in accordance to the standard procedures and Quality of Services Standards.

Handling customer’s complaints and providing excellent Delivery Solution.

Handling and monitoring Cash on Delivery E-commerce shipments like LandMark, Citruss TV, Namshi,etc…all over UAE

Preparing reports for management requirement such as MIS, out for delivery reports, outstanding reports etc.…

Go through the MIS report & clearing the outstanding on daily basis.

Responding to call center, management, and client’s inquiries and executing the requirements.

Coordinating and arranging special deliveries for the problematic shipments.

Work Experience:

Company : Thomson Digital (INDIA)

Duration : Sep 2012 to Feb 2013

Designation : Project Analyst

Job Description

Coordinate the preparation of internal and external reports through gathering, analyzing and summarizing data information from the departments

Acted as the liaison between the business units, technology teams and support teams

Performed and conducted complex conceptual analysis

Provided support to the Project Manager in planning, managing, and monitoring major projects from concepts through implementation

Works with appropriate personnel to allocate personnel time to project tasks and to track progress of their work

Analyzing the data and making reports with it.

Creating clear report for the clients

Handled all types of queries from the clients


B.I.S.M (Information System Management) From 2008-2011

The New College, Tamilnadu, India.

Higher Secondary School (XII Standard) From 2007-2008

Crescent Matriculation Higher Secondary School, TamilNadu, India.

Secondary School Leaving Certificate (X Standard) From 2005-2006

Adam Matriculation Higher Secondary School, TamilNadu, India.

Additional Qualification:

Advanced Training in System Engineering

D.T.P(Diploma in Desktop Publishing)

Technical Environment:

Office Tools – MS Office(Excel, Word, Access, Outlook, PowerPoint)

Designing Tools – Adobe Photoshop CS3, Adobe PageMaker

PC Troubleshooting and Assembling

Operating Systems – Linux OEL 5.3 and Windows xp,07

RDBMS – Oracle 9i,10g

Languages – SQL

Web Tools – HTML

Hardware and Networking

Personal Profile:

Nationality : Indian

Date of Birth : 25-04-1989

Marital Status : Single

Passport Number : J3937282

Visa Status : Visiting Visa (Till June-2018)

Language Known : English, Hindi, Tamil, Telugu and Malayalam

Contact No : +971-********* and +971-*********

E-Mail ID :

Yours Sincerely,

Abdul Rahman

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