Mitchell Blum

**** ****** *** ***** *******, CA *3111 805-***-**** ac4497@r.postjobfree.com LinkedIn Profile Multi-talented business management professional and data analyst with background in supply chain management, customer service and insurance. Strengths include problem solving, data analysis, material resource planning, relationship building and utilizing technology to develop scalable solutions. PROFESSIONAL EXPERIENCE

APPFOLIO, INC., Goleta, CA

Manager, Value Added Services Sep 2014 – Apr 2018

AppFolio is a publicly traded SaaS company providing solutions for SMB property management and legal firms. Over the past 3+ years, I have led two small, motivated teams (each with 3-4 people) that service our tenant liability insurance customers and the consumers of our tenant background screening products.

• Drove revenue growth of over 100% YOY (2014 – 2017) for tenant liability insurance product by developing targeted outbound sales strategies and new account nurturing programs

• Eliminated over 90% of manually applied credits by automating our insurance billing process

• Successfully led team to exceed all quarterly and annual performance goals (including quarterly/annual revenue, % insured units, closed cases/month and average days to close cases)

• Fostered culture of ownership and transparency by tracking individual KPI’s with custom reports in Salesforce.com and reviewed results weekly in team meetings and 1-on-1’s

• Reduced time to train new hires with revamped training program and educational resources

• Triaged accounts adversely affected by outages, coordinated outreach to customers, and reported results to Director and VP of Value Added Services

• Averted litigation and contentious issues by coaching teams on escalated cases, developing their problem solving skills and guiding their research of all applicable laws and contractual agreements

• Obtained CA Insurance Agent-Broker License (Property & Casualty) to provide credible guidance for clients regarding policy coverage and industry standards CITRIX SYSTEMS, Goleta, CA

Customer Care – Support Representative Dec 2012 – Sep 2014 Citrix Systems (now LogMeIn, Inc.) is an international SaaS company specializing in remote access, video conferencing and IT monitoring solutions. My team and I were responsible for supporting, retaining thousands of SMB accounts, generating leads and collecting customer feedback for our product teams.

• Achieved highest Net Promoter Score among the Customer Care teams in 2013

• Consistently led the team in customer retention, closed leads and productivity metrics

• Collaborated with sales and management to revamp incentive program for all account managers driving increased revenue per customer

• Trained customers and colleagues on over 20 software applications and internal programs

• Implemented and tested process improvements that increased efficiency and reducing entry errors INTOUCH HEALTH, Goleta, CA

Materials Analyst Jan 2007 – Oct 2012

InTouch Health is a robotics manufacturer and software development company creating remote presence solutions for the medical industry. In this lean, make-to-stock manufacturing firm, I managed the entire supply chain of over $10 million in inventory and oversaw all new product and demo equipment logistics.

• Increasing inventory turns by 20% and reduced stock outs of critical parts and sub-assemblies by implementing MRP system in Microsoft Dynamics and analog inventory controls.

• Analyzed data to ensure optimal inventory levels for all production and service parts (Order Point Quantities, Min/Max Stock Levels, Economic Order Quantities, & ABC Inventory Classifications)

• Sourced parts, analyzed costs and coordinated change orders with new and existing suppliers

• Reviewed supplier contracts and negotiated terms to ensure acceptable quality, price and lead times

• Developed supplier qualification program including periodic audits of supplier manufacturing facilities and quality systems required for product’s FDA 510K certification in 2008

• Managed all SKU’s and cycle counting procedures

• Assessed obsolete and non-conforming inventory for RMA/Scrap/Rework

• Coordinated all freight shipments (domestic and international) for new products and demo equipment, including Commercial Invoice and Carnet preparation

• Evaluated manufacturing/purchasing variances and GL account coding and provided insights on discrepancies and/or anomalies

• Streamlined quoting and sales order process by developing custom quote tool in Salesforce.com ADVANTUS MEDICAL INTERNATIONAL, Santa Barbara, CA

Collections Supervisor Sep 2003 – Jan 2007

Advantus Medical is a durable medical device retailer providing prescribed rehabilitation equipment for patients. I was responsible for collecting all delinquent balances from worker’s compensation and private insurance companies, including litigation of lien claims before the Workers Compensation Appeals Board.

• Led the department in highest annual collection yields with over $1.2M in recovered insurance claims and worker’s compensation provider liens

• Reduced inventory by approximately $100K/year and increased revenue by over $500K/year by implementing new billing cycles for our continuous cold therapy units

• Trained billing associates on standard medical billing procedures and HCPCS codes

• Overhauled filing system using digital archival and categorization program CERTIFICATIONS AND EDUCATION

NATIONAL ASSOCIATION OF PROFESSIONAL BACKGROUND SCREENERS FCRA Basics Certification 2017

FCRA Advanced Certification 2017

CALIFORNIA INSURANCE BROKER-AGENT LICENSE #0K74037 2015 Property & Casualty Renewed 2018

UNIVERSITY OF CALIFORNIA, SANTA BARBARA

Bachelor of Arts, Business & Economics

COMPUTER EXPERIENCE

Excel, Microsoft Office, Google Applications, Microsoft Dynamics / Great Plains, Salesforce, Adobe Acrobat, Tableau and Contivio