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Active Directory Customer Service

Pawtucket, Rhode Island, United States
$20.00 per hour
April 15, 2018

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Keith McAuslan

** ********** ******

Pawtucket, R.I. 02861



Active Directory: Users & Groups, Rights and permissions; Machine creation and management

Registry securities

Windows 2000 Essentials, Windows 2000 Pro & Server

(U.S. Navy) Basic Electricity & Electronics, Surface Sonar System

20+ years of Customer Service

SOX compliance training


IRIS Fuze Siebel Peregrine

VPN Setup DRA (Active Directory interface) Ghost

BMC Remedy Veritas Administration Console


Former MCP (NT 4.0)



Insight Global Inc.-Raynham, MA 10/08-7/11

IBM US 7/11-8/13

Xerox 8/13-8/15

ATOS 8/15-2/2018

I was assigned to DePuy Synthes (a division of Johnson & Johnson); Perform upgrades to Win 7 and Office 2007. Save personal data, re-image, restore to old user settings. I was hired on full time as New Hire and asset management. Later given tape backup assignments; pull, insert new media and ship off site for storage. I also had full incident and task responsibilities; Terminations, Moves, Data retrievals. I was travelling to a Cambridge office to support 35 VIPs in the Johnson and Johnson Innovation Center. I provided support at an IT walk up tech support service.

Turbine Games Inc.-Westwood, MA 3/08-9/08

Helpdesk Support; Massive Online Role Playing Game

Provided chat and E-mail support, kept call records, provided billing support, attended weekly cross department meetings.

Adecco USA Inc.-Woonsocket, RI 6/04-3/08

Assigned to CVS Pharmacy; Performed Refreshes of desktops, created new laptops for new users, installed new; software, hardware, deployed desktops and laptops. Kept; Inventory records, and Service call records.

Telvista Inc.-Marlborough, MA 10/01-6/04

Helpdesk Support

Providing hardware, software & networking technical support, retail helpdesk phone support, error codes, virus repairs.


Katherine Gibbs: Completed 2001, Networking Support,

NT 4.0 and Server 2000, Office, Hardware, Novell

US Navy: 1982-1985, Surface Sonar Technician,

It was a completely computerized system. From component level repair to reading the diagnostic codes provided.

Cranston West Vocational Technical Facility: Air Conditioning\ Heating and Appliance Repair

Graduated in 1980

Some of my basic diagnostic and troubleshooting skills I learned here.


Available upon request.

Contact this candidate