Active Directory Customer Service
Resume:
Keith McAuslan
******@*****.***
Pawtucket, R.I. 02861
SKILLS:
Active Directory: Users & Groups, Rights and permissions; Machine creation and management
Registry securities
Windows 2000 Essentials, Windows 2000 Pro & Server
(U.S. Navy) Basic Electricity & Electronics, Surface Sonar System
20+ years of Customer Service
SOX compliance training
APPLICATION EXPERIENCE:
IRIS Fuze Siebel Peregrine
VPN Setup DRA (Active Directory interface) Ghost
BMC Remedy Veritas Administration Console
CERTIFICATIONS:
Former MCP (NT 4.0)
A+
EXPERIENCE:
Insight Global Inc.-Raynham, MA 10/08-7/11
IBM US 7/11-8/13
Xerox 8/13-8/15
ATOS 8/15-2/2018
I was assigned to DePuy Synthes (a division of Johnson & Johnson); Perform upgrades to Win 7 and Office 2007. Save personal data, re-image, restore to old user settings. I was hired on full time as New Hire and asset management. Later given tape backup assignments; pull, insert new media and ship off site for storage. I also had full incident and task responsibilities; Terminations, Moves, Data retrievals. I was travelling to a Cambridge office to support 35 VIPs in the Johnson and Johnson Innovation Center. I provided support at an IT walk up tech support service.
Turbine Games Inc.-Westwood, MA 3/08-9/08
Helpdesk Support; Massive Online Role Playing Game
Provided chat and E-mail support, kept call records, provided billing support, attended weekly cross department meetings.
Adecco USA Inc.-Woonsocket, RI 6/04-3/08
Assigned to CVS Pharmacy; Performed Refreshes of desktops, created new laptops for new users, installed new; software, hardware, deployed desktops and laptops. Kept; Inventory records, and Service call records.
Telvista Inc.-Marlborough, MA 10/01-6/04
Helpdesk Support
Providing hardware, software & networking technical support, retail helpdesk phone support, error codes, virus repairs.
TRAINING:
Katherine Gibbs: Completed 2001, Networking Support,
NT 4.0 and Server 2000, Office, Hardware, Novell
US Navy: 1982-1985, Surface Sonar Technician,
It was a completely computerized system. From component level repair to reading the diagnostic codes provided.
Cranston West Vocational Technical Facility: Air Conditioning\ Heating and Appliance Repair
Graduated in 1980
Some of my basic diagnostic and troubleshooting skills I learned here.
REFERENCES:
Available upon request.
Contact this candidate