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Manager Front Office

Location:
Abu Dhabi, Abu Dhabi, United Arab Emirates
Salary:
5000 qr
Posted:
April 15, 2018

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Resume:

Dear Sir/ Madam

I am writing to express my interest in applying for the post coming up in your company. I am always willing to learn new technological ideas, especially those that pose a challenge to me. On the other hand, I have open-minded and interpersonal skills in creative works of design related with hospitality.

Presently, I am working in Movenpick Hotel West Bay Doha. The hotel overseas the standardization and professionalism towards guest proper satisfaction and since this hotel is effective and efficient in developing great ideas that lead to better new product in Hospitality. Furthermore, the international environment provided by the Hotel will give me the privilege to meet new people with different points of view that would be very enriching experience for me and for the development of my career.

I believe my educational background, Eight (8) years working experience in a Hotel Industry and successful Guest Relation Supervisor will not only qualified me technically but will also give me the right mind-set for a consideration in guest dealing and better hotel prospects.

Finally I can say that I look forward to join you’re company in order to prove my abilities and gain new skills and I will be patiently waiting for a positive reply.

Enclosed please find a copy of my resume which exhibits my extensive experience in Hospitality Management; I believe that my experience makes me a particularly strong candidate for a position in your farm because it has made me extremely self-directed yet at the same time, able to work as part of a high performance team.

You will also see from my resume that I am industrious, goal-oriented, and enthusiastic and positive. I feel qualified to apply for the position available.

It would be a pleasure to meet with you to discuss about position and my qualifications in more detail. Please feel free to call on my number in resume for further queries.

It would be highly appreciated if I get a chance to work with your organization.

Thanks a lot

Raquelyn N. Arañas

RAQUELYN N. ARAÑAS

P.O Box 22752, Doha, Qatar

ac447j@r.postjobfree.com

+974-********

OBJECTIVE

To pursue a good career in hospitality industry. To contribute my own ideas and knowledge through the best of my ability for the growth of the company. I aspire to excel in my profession and contribute towards the growth of a multifunctional organization, resulting increase in profits of the stakeholders both as an organization and an individual. I believe in both providing the best of my abilities and becoming an active team player in a dynamic, competitive environment to ensure the completion of tasks in the best and quickest manner.

WORK EXPERIENCES

MöVENPICK HOTEL WEST BAY

Doha, Qatar

Guest Relation Supervisor

October 2015 to present

Summary:

Supervise and support the Guest Relations department. Coordinate guests’ special needs, requests and preferences with the departments concerned. Responsible for the recognition of all repeat guests, VIP’s and transient guests. Promote guest recognition awareness among all team members and management. Foster relationships with guest’s thereby encouraging repeat business and brand loyalty.

Job Description:

Oversee the hotel VIP and Amenity program.

Coordinate guests’ special needs, requests and preferences with the departments concerned.

Ensure that guest preferences are meticulously recorded and that a detailed guest history is maintained.

Build relationships with guests and create brand loyalty.

Foster an atmosphere of trust and respect while providing open communication line between leadership and team members.

Ensure that the guest relations team is knowledgeable about hotel services, standards, features, and amenities.

Articulate departmental and hotel wide goals to the guest relations team.

Conduct daily line-ups to share information and communicate anticipated business demands.

Assign specific tasks to the staff as they arise and empower them to take on additional responsibilities and challenges to promote creativity.

Assist the guest relations team whenever necessary in performing all job functions.

Conduct performance appraisals and handle all disciplinary counseling according to Movenpick Hotel West Bay Doha Qatar policy.

Encourage star performers and re-enforce their good work and achievements.

Oversee the hiring and development of the department.

Monitor and ensure that all associates are collecting preferences daily.

Conduct on-going training with existing staff and ensure that new associates are certified as required.

Monitor and maintain cleanliness and working condition of department equipment and supplies.

Perform as manager on duty in the absence of Front Office Managers.

Perform special projects as requested and needed.

MöVENPICK HOTEL WEST BAY

Doha, Qatar

Guest Relation Officer (Front Office )

September 2012 to October 2015

Job Description:

Organization of Repeat Guest filing administration

Up-keeping of Hotel/Guest Information booklets and pamphlets.

Co-operation with hotel’s Housekeeping and Front Office

Awareness of outside activities/recreation.

To meet, greet and escort guests to their rooms upon check-in to the hotel when needed.

To be able to explain and show the guests all the facilities in the room.

To ensure that all departmental reports and correspondence are completed punctually and accurately

Liaise with the Concierge and Bell to arrange guest transport.

Is to be a very visible person in the hotel lobby and surrounding area.

Checks the Executive floor from time to time and has close working relationship with the GR Manager.

Administer the Cherish program.

Perform Check in/out using PMS Opera.

MöVENPICK HOTEL WEST BAY

Doha, Qatar

Housekeeping Supervisor (Housekeeping Department)

July 2010 to September 2012

Job Description:

Monitor and supervise activities of room attendant to ensure maximum guest satisfaction.

Establish and maintain effective employee relations striving to create a cohesive team, while resolving conflicts as they arise.

Inspects all guest room, departure, vacant and occupied room to ensure they have been properly prepared to establish standards before releasing them for sale.

Prepares and follow up on maintenance orders to ensure guest room and corridors are maintained to best possible standard.

Handle work allocation and assignment of the room attendant.

Conduct training programs as assigned.

Ensure attendants & self are well groomed & that personal hygiene is maintained at the highest level at all times.

Monitor the cleanliness of public area

Room Attendant

November 2008 – up to June 2010

Job Description:

Responsible for cleaning, maintaining the guest room and all public area as per establish policies and procedures.

Responsible for handling guest request.

Performs thorough cleaning programs to maintain the hotel facilities in good possible conditions.

Performs related duties and special projects as maybe assigned for reasons.

Maintain standard of excellence service.

San Technology Inc. June 09, 1998 to June 10, 2000

SEMINARS & TRAININGS ATTENDED

TELEPHONE OPERATOR (Front Office) August 2009 –November 2009 Moevenpick Tower & Suites

Guest Relation Officer January 2012- March 2012

Lesson in Leadership May – August 2012

SKILLS:

Can operate computer ( MS Word, MS Excel, Power point, and Protel System)

Can operate Fax Machine

Can operate micros machine

ACHIEVEMENTS

Natural Enjoyment Hero: Movenpick Hotel Westbay Doha, Qatar

Employee of the Month: Movenpick Hotel Westbay Doha, Qatar

Employee of the Year: Movenpick Hotel Westbay Doha, Qatar

Circle M Champion: Movenpick Hotel Westbay Doha, Qatar

PERSONAL INFORMATION

Place or Birth Tanza, Cavite Philippines

Citizenship Filipino

Civil Status Single

Height 5’3’

Weight 110 lbs

Religion Roman Catholic

Special Skills Computer Literate ( MsWord, Excel, POS)

EDUCATIONAL BACKGROUND

Tertiary : Associate in Computer Technology

SAN SEBASTIAN COLLEGE OF RECOLETOS DE CAVITE

2000- 2002

Secondary: Tanza National Comprehensive High School

1994-1997

CHARACTER REFERENCES

Miss. Yodit Tesfazhgi Learning & Development Manager, Movenpick Hotel Doha Qatar

+974-********

Mr. Hassan El Husseiny Assistant Front Office Manager, Movenpick Hotel West Bay, Doha Qatar

+974-********

Mr. Mathew Vhargese Executive Housekeeper, Mövenpick Hotel West Bay, Doha Qatar

+974-********

I hereby certify that the above information are true and correct to the best of my knowledge and belief.

Raquelyn N. Arañas



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