Human Resources Management
Resume:
Kareem Jeter, SWP
Philadelphia, PA 19151
Cell Phone 215-***-****
Email: **********@***.***
Professional Experience:
WES Construction and Real Estate Management Services, Philadelphia, PA
Director, Human Resources & Training - January 2010 to Present
•Functions as a Human Resources Business Partner in the areas of Employee Engagement, Performance Management, Talent Management, Talent Acquisition and Organizational Change.
•Promotes inclusion and diversity initiatives within strategic workforce planning and development.
•Facilitates organizational development, career development and talent management initiatives.
•Provides leadership coaching and business partnering to Vice Presidents and Directors.
•Develops strategic workforce plans and sources talent to meet the staffing needs of the organization.
•Administers the performance management process, which includes facilitating management
•excellence by recognizing high performers and managing low performers.
•Conducts analysis on metrics such as turnover, overtime, engagement to drive business results.
•Develops employee engagement and recognition programs that support the business strategy.
•Consults with business partners on the appropriate steps toward corrective action with employees and reduces potential business liabilities.
•Provides ongoing consultation to Business Partners on policies and procedures.
•Conducts internal and external investigations and attends third party proceedings.
•Manages grievance process for union and non-union employees.
•Coordinates training on safety, workplace violence, LGBTQI, professional coaching, etc.
•Facilitates training on performance management, behavioral interviewing, customer service, harassment, ethics, harassment, etc.
Accomplishments
•Developed recruitment strategies to reduced time to fill and external agency costs.
•Increased performance by 10% each year by implementation of coaching program.
•Increased revenue by implementing the On the Job Training Program.
•Developed an employee engagement strategy to drive performance.
•Implemented youth apprenticeship program, which was credentialed by the Department of Labor.
•Implemented (LMS) Learning Management System
TC Human Capital Solutions, LLC, Moorestown, NJ
Human Resources Consultant – January 2009 to December 2009
•Facilitated projects on talent acquisition/management, employee engagement, labor relations, etc.
Comcast Cable, Philadelphia, PA
Manager, Human Resources Business Partner - July 2007 to December 2008
•Provides leadership coaching to Vice Presidents, Chief Officers, and Directors.
•Partners with business leaders to develop strategic solutions that execute business objectives.
•Consulted with business leaders on the appropriate steps toward corrective action with employees.
•Facilitated organizational development initiatives with internal and external resources.
•Acted as a consultant to ensure appropriate resolution of all employee relations issues.
•Conducted training on performance management, labor relations and management rights.
•Partnered with business leaders on the performance management process.
•Provided ongoing consultation on union contract interpretation and policies and procedures.
•Conducted third step grievances, investigations and attended third party proceedings.
Accomplishments
•Maintained a positive relationship with the union.
•Developed post-accident testing process, which reduced costs and increased employee productivity.
•Implemented HRBP model & SAPs performance management, self-service, payroll and recruiting modules.
Inglis Housing and Distribution Services, Philadelphia, PA
Director, Employee & Labor Relations - September 2005 to June 2007
•Administered the performance management process, which includes compensation planning and facilitating management excellence by recognizing high performers and managing low performers.
•Partners with business leaders to develop strategic solutions that execute business objectives.
•Acted as a liaison between employees and managers to ensure appropriate resolution of all employee relations issues.
•Consulted with business leaders on the appropriate steps toward corrective action with employees.
•Conducted training on performance management, compliance, labor relations and management rights.
•Administered all leave of absence programs in compliance with federal laws and the collective bargaining agreement.
•Provided ongoing consultation to Human Resources Business Partners and line managers on union contract interpretation and application of company policies and procedures.
•Conducted third step grievances and interpreted the collective bargaining agreement.
•Conducted internal and external investigations and attended third party proceedings.
Accomplishments
•Negotiated an addendum to the collective bargaining agreement, which eliminated contract labor.
•Developed human resources policies and procedures manual.
Universal Health Services, Brooke Glenn Hospital, Fort Washington, PA
Director, Human Resources – October 2004 to September 2005
•Functioned as a Human Resources Business Partner in the areas of Labor Relations, Employee
Relations, Compliance, Performance Management, Training and Recruiting.
•Administered the performance management process, which includes compensation planning and
facilitating management excellence by recognizing high performers and managing low performers.
•Partners with business leaders to develop strategic solutions that execute business objectives.
•Acted as a liaison between employees and managers to ensure appropriate resolution of all employee relations issues.
•Consulted with business leaders on the appropriate steps toward corrective action with employees.
•Facilitated organizational development initiatives with internal and external resources.
•Conducted training on performance management, labor relations and management rights.
•Managed Leave of Absences and Unemployment Compensation programs.
•Conducted full cycle recruitment efforts.
•Conducted third steps grievances and negotiated two collective bargaining agreements.
•Provided ongoing consultation to Business Partners and line managers on union contract
interpretation and application of company policies and procedures.
•Conducted internal and external investigations and attended third party proceedings.
Accomplishments
•Developed innovative recruitment strategies to support increased census and reduce external agency costs by 50 percent.
•Served as Chief negotiator for union negotiations with PASNAP and Teamsters, which resulted in a contract that was fiscally responsible for the facility and preserved existing management rights.
Macy’s Inc., Cherry Hill, NJ
Regional Trainer – October 2004 to February 2006
Ann Taylor Inc., King of Prussia, PA
Sales Trainer – September 2001 to January 2003
Tenet Health System, Philadelphia, PA
Senior Human Resources Generalist – October 2002 to September 2004
Professional Recruiter – May 2000 to October 2002
•Conducted full cycle recruitment efforts.
Managed Leave of Absences and Worker’s Compensation programs.
•Acted as a liaison between employees and managers to ensure appropriate resolution of all employee relations issues.
•Consulted with business leaders on the appropriate steps toward corrective action with employees.
•Provided ongoing consultation to Human Resources Business Partners and line managers on union
contract interpretation and application of company policies and procedures.
•Partnered with business leaders on the performance appraisal process and ensured all timelines
were met.
•Conducted internal and external investigations and attended third party proceedings.
•Assumed responsibility for all third step grievances for 1199C and Teamsters Local 835.
Accomplishments
•Developed and implemented recruitment strategies for Registered Nurses, which resulted in a 30%
increase in new employees in an extremely competitive market.
•Conducted compliance audits and represents HR during JCAHO inspection that led to achieving a
perfect score.
Limited Inc., Montgomery County, PA
Personnel Manager - January 1999 to May 2000
•Conducted interviews with qualified applicants across a variety of business areas.
•Conducted training and orientation.
•Provided performance coaching and advisement with internal policies and procedures.
•Prepared documentation and represented the employer at third party proceedings.
•Administered exit interview program.
Aramark Corporation, Philadelphia, PA
Payroll Analyst – September 1996 to January 1999
Office Max Distribution Center, Delran, NJ
Distribution Center Supervisor – 1993 to 1995
Education
Holy Family University - Earned Masters of Science Degree in Human Resources Management
Rosemont College - Earned Bachelors of Science Degree in Management
Community College of Philadelphia - Earned Associates in Applied Science Degree in Management
Memberships
Society of Human Resources Management and American Society of Training and Development
Certifications
Strategic Workforce Planning (Human Capital Institute)
Development Dimensions International Facilitator (DDI)
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