Software Professional Experience

RESUME

KUMARESAN.M

Mobile No : +971*********

e-mail id : **********@*******.***

Objective

Aiming to work for a dynamic organization that extends opportunities for extensive learning and skill enhancement to all its employees, by fostering a professional environment. I see myself contributing effectively to such an organization’s goals through responsible leadership and by setting high professional standards. Academic Qualification

• B.E (Electronics & Communication Engineering) Anna university Chennai 2011 passed out

• Higher Secondary Tamilnadu State board 2007 passed out Professional Experience

Company Name : Wexoz Security & Surveillance

Location : Dubai, United Arab Emirates

From : Novemeber 2017 – Till to date

Designation : Support Engineer

Profile synopsis

Respond to incoming customer calls and e-mail, providing them with troubleshooting assistance and technical information.

Preparation for GPS Vehicle Tracking Device installation; Create Profile, Device configuration, Sim card management, Device testing etc..

Coordination for GPS Vehicle Tracking Hardware and Software installation.

Configure software with vehicles and necessary customer requirements and conduct product training to the customers.

Guide and lead team members to deliver products/services that meet the customer requirements.

Do necessary arrangements and precautions to ensure the project will complete and handed over on scheduled time.

Troubleshooting for faulty devices.

Coordinate with suppliers or manufacturer and Assist technical team to create and test new connection diagrams for any additional accessories or sensors.

Conduct periodic analysis of software releases and report to development team, if any bugs or errors.

Manage customer support request tickets and queries.

Managing client relationships to build a reputation for excellent service and generate repeat business as well as references

Ensure customer satisfaction by maintaining strong working relationships.

Handle client issues throughout the implementation life cycle in a accurate manner.

Assist sales team in business acquisitions and customer retention management

Maintain complete and accurate customer correspondence data.

Monitoring the pickup and drop-off activities of the students on school buses and routes as well as time management

Handled software’s like Securepath, Tracksolid, AVL view, Fleetroot, Etc..,

Checking stocks of the GPS devices and accessories in office and refilling without fail

Maintaining the AMC renewal periods and notifying the customers about it

Installation ideas on Fuel sensor, Temperature sensor, Seat sensor, Driver ID reader and Smart key with Relays & Buzzers.

Professional Experience

Company Name : Alpha Byte Computers L.L.C

Location : Dubai, United Arab Emirates

From : December 2015 – March 2017

Designation : IT Executive

Profile synopsis

Exceptionally good communication skills both verbally and written with the great organizational and management skills.

Experience in the field of IT Administration &Troubleshooting as well as Electronics

& Networking.

Ability to Correspond independently.

Great ability to deal with the clients queries, problems or complaints.

Strong resolving power with the leader ship and team player qualities.

Consulting and Implementing Quality Solutions to Complex Business Problems Within Scope, Budget and Tight Schedules.

My Ultimate Goal is to become a Productive Expert of Software’s and Hardware’s in the Ever-Changing and Exciting Field of IT and Electronics & Tele Communications. Proven Job Role & Responsibilities

1. Manage Information Technology and Computer Systems :

• Organize, Control and Evaluate the Operations of Information Systems and Electronic Data Processing.

• Develop and Implement Policies and Procedures for Electronic Data Processing and Computer Systems Operations and Development.

• Meet with Managers to Discuss System Requirements, Specifications, Costs and Timeliness.

• Hire and Manage Information Systems Personnel and Contractors to Design, Develop, Implement, Operate and Administer Computer, Software, Hardware, Networks and Information System.

2. Ensure Technology is Accessible & Equipped with Current Hardware &Software :

• Troubleshoot Hardware, Software and Network Operating System.

• Provide Orientation to New Users of Existing Technology.

• Maintain Current and Accurate Inventory of Technology Hardware, Software and Resources.

3. Monitor and Maintain Technology to Ensure Maximum Access :

• Troubleshoot Issues related to Information Technology & Log Report of Required Repairs and Maintenance.

• Make Recommendations About Purchase of Technology Resources.

• Provide Network E-Mail, User Accounts and Passwords for Newly Hired.

• Connect and Setup Hardware with the Required Software Installation.

• Monitor Security of All Technology.

• Input and Maintain Network IP Addresses.

• Advice Staff of Security Breach and Change in Password or Security Status.

• Ensure Installation of Lock Out Programs.

4. Software & Hardware Installation :

• Full IT Support and Installation of Software’s Like POS, ERP, Job Costing, Cheque Writer, Project Management, Remote Network and More than 50 Software’s.

• Troubleshooting of Hardware Devices, Software Problems, Printing Problems and Virus Problems.

• Handling Different Client Network, Client Servers, Annual Maintenance Contract with Known Companies.

• Installation and Configuration of Hardware Devices, Software’s and Peripherals Running on LAN & WAN.

• Installation of Barcode Printers and Design of Barcode Labels,CCTV, Biometrics.

• Installation of Any New Software’s and Updates of Existing Software’s. Professional Experience

Company Name : Daily Soft Technologies L.L.C

Location : Dubai, United Arab Emirates

From : October 2013 – November 2015

Designation : IT Executive

Professional Experience

Company Name : Energys Services Pvt. Ltd

Location : India

From : May 2012– June 2013

Designation : Business Development Manager

Certification

Professional Certified course in Wireless Maintenance Technology: TCWMP I have completed the TCWMP “Teleman Certified Wireless Maintenance Professional Program” from ‘TELEMAN’ Institute of Wireless Technology . Personal Details

Date of Birth : 28-12-1989

Father’s Name : M.Murugesan

Sex : Male

Nationality : Indian

Marital Status : Married

Languages Known : English, Hindi, Tamil, Malayalam Visa Status : Visit Visa

Valid Driving License : India, U.A.E

Declaration

I here by declare that the given above information are true to the best of my knowledge and belief and can be supported with reliable documents when needed. Sincerely Your’s

Place :

Date :

M.KUMARESAN

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