Customer Service Data Entry
Resume:
Uma Maheswari Kannan Mobile 975******* Email: *********@*****.***
Objective
Seeking a responsible post with growing opportunities in a reputed bank where I can utilize my skills.
Experience Summary
6+ months of experience in the field of Banking operations with ICICI Bank, 1 year of experience in the field of IT – KPO as an Operations Associate
Executed financial transactions according to bank policies and procedures.
Opened/closed accounts including Checking, Savings, Money Market, Certificates of Deposit; ordered bank supplies, ATM/debit cards; processed wire transfers, ACHs, Cashier's Checks, stop payments, loan payments and loan applications. Provided navigational assistance with online and mobile banking.
Reviewed and verified transactions to ensure proper processing according to established quality standards.
Processed transactions, including money transfer, deposits and withdrawals and, data entry to update client files.
Managed international transactions and Money transfers worldwide.
Perform various customer service activities, including selling and opening new checking and savings accounts.
Responded to customer inquiries, providing information on bank accounts, policies, products, services, complaints and comments on a daily basis.
Perform cash and check balancing by ensuring all the daily and monthly cash counts are accurate.
Processed customer requests for services, such as additional checks, change of address and reissue of statements.
Carefully handled bank accounts to avoid any loss to the company.
Ensure that all customer needs are met and handle appropriately during their initial contact.
Certifications NISM and NSDL
Scholastics
Degree and Description
Institute
% of Marks
PGDBO - Post Graduate Diploma in Banking Operations
NIIT
A Grade
BCA - Bachelor of Computer Applications
The American College
73
HSC
Sourashtra Co-Edu higher secondary school, Madurai
65
SSLC
Sourashtra Co-Edu higher secondary school, Madurai
81
Work Experience
August 29, 2016 to till date: Working as Senior Officer – Customer Service Officer in ICICI Bank.
Project : ICICI Bank
Role : Senior Officer – Customer Service Officer
Duration : August 29, 2016 – Till Date
Location : Aranthangi.
Description: ICICI Bank (Industrial Credit and Investment Corporation of India) is an Indian multinational banking and financial services company headquartered in Mumbai, Maharashtra, India, with its registered office in Vadodara. In 2014, it was the second largest bank in India in terms of assets and third in term of market capitalization. It offers a wide range of banking products and financial services for corporate and retail customers through a variety of delivery channels and specialized subsidiaries in the areas of investment banking, life, non-life insurance, venture capital and asset management.
Responsibilities:
Executed financial transactions according to bank policies and procedures.
Opened/closed accounts including Checking, Savings, Money Market, Certificates of Deposit; ordered bank supplies, ATM/debit cards; processed wire transfers, ACHs, Cashier's Checks, stop payments, loan payments and loan applications. Provided navigational assistance with online and mobile banking.
Reviewed and verified transactions to ensure proper processing according to established quality standards.
Processed transactions, including money transfer, deposits and withdrawals and, data entry to update client files.
Managed international transactions and Money transfers worldwide.
Perform various customer service activities, including selling and opening new checking and savings accounts.
Responded to customer inquiries, providing information on bank accounts, policies, products, services, complaints and comments on a daily basis.
Perform cash and check balancing by ensuring all the daily and monthly cash counts are accurate.
Processed customer requests for services, such as additional checks, change of address and reissue of statements.
Carefully handled bank accounts to avoid any loss to the company.
Assessed needs of customers, suggesting products and services accordingly
Proficiently answer customer inquiries regarding their accounts.
Ensure that all customer needs are met and handle appropriately during their initial contact.
Performed duties related to working with a bank's customers and helping customers understand their accounts.
Checked status of bank accounts, explain incurred fees and help customers with any issues pertaining to account.
May, 2015 to April, 2016: Worked as an Operations Associate in Solartis Technology
Project : Solartis Technology Services Pvt. Ltd.
Role : Operations Associate
Duration : May 21, 2015 to April, 2016.
Location : Madurai.
Description: Solartis Services are automation and BPO services designed to provide the best of the technology to the customers and it’s placed in Madurai, Chennai and USA.
Responsibilities:
Global Reporting and Performance Management Providing efficient reporting and performance measurement across industries to achieve operational excellence and productivity
Business and Financial Reporting
Operational Performance Reporting
Marketing and Operations Analytics
Personal Vitae
DOB
25-May-95
Marrital Status
Single
Parents Name
KG Kannan - KK Shanthi
Languages
English - Read, Write and Speak
Tamil - Read, Write and Speak
Sourashtra - Speak
Address
Plot No: 89,90, MGR Street, Manigandan Nagar,
Villapuram, Madurai - 625012
Mail ID
*********@*****.***
Phone no
I hereby declare that the information given above is true to the best of my knowledge.
(Uma Maheswari Kannan)
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