Customer Service Resources Manager
Resume:
SAMANTHA ORTIZ-PAULEY
Kansas City, MO 64109
***********@*******.***
OBJECTIVE
Seeking a position in the Payroll/Administration field where my excellent analytical and technical skills can be utilized to improve the company’s profitability.
SUMMARY OF QUALIFICATIONS
Strong analytical and problem solving skills
Well organized and self-directed individual who is a team player with the ability to work with all types of people
Possess superior customer service skills
Bilingual in English and Spanish
PROFESSIONAL EXPERIENCE
HR/Payroll Administrator PBI Gordon, Corporation August 2016 – April 2018
HR/Payroll Administrator Department of Veterans Affairs January 2010 - December 2015
Accountant A.J. Properties January 2008 – December 2009
Accountant/Office Manger Hernandez & Co. July 2002– December 2007
Payroll/Human Resources Manager U.S. Army April 1992 – July 2002
Tracked and reported on aged accounts payable and receivables on a weekly basis.
Maintained accounts receivables and payables including recording cash receipts and disbursements.
Reconciled multiple monthly credit card and bank statements and recorded online transfers and bank drafts
Prepared and processed month-end journal entries to all accounts.
Responsible for the timely and accurate preparation and distribution of Income Statements, Balance Sheets, Cash Flow Statements, Profit and Loss Statements, Budgets and Forecasts to management.
Trained, managed and supervised 5 team accounting department.
Provided reliable and timely project by project expense, capitalization and spend data for all departments.
Processed multi-state payroll, electronic deposits and employee pay adjustments for over 2800 employees
Calculated pay rates, performance awards and annual bonuses.
Processed correct garnishment calculations and compliance
Maintained confidential information, such as pay rates, bonus targets and pay grades.
Maintained base of payroll clients on payroll system in order to meet client payroll, human resource, and other employee benefit service needs.
Contacted clients according to predetermined schedule in order to obtain payroll data, including pay adjustments, special payments, withholding changes, and employee deductions or adjustments.
Inputted of all payroll-related data necessary to process and meet scheduled payroll deadlines.
Provided quality client service to maintain a high rate of customer retention.
Acquired knowledge of the payroll processing system and changes in wage and tax laws to become a valuable resource for our clients.
Corresponded with federal, state, and local tax agencies on behalf of clients to resolve problems.
Researched and resolved client and system problems to ensure accurate payroll reports and tax returns.
Managed quarterly tax return processing for client base. Prepared tax returns, made quarterly payments, collated quarterly return packages.
Handled of tax notices from Federal and State tax jurisdictions. Investigated each notice and respond as needed.
Issued paychecks to contractors on a bi-weekly basis.
Issued W2 s to employees
Conducted benefits enrollment for new employees.
Verified I-9 documentation and maintains books current.
Conducted audits of various payroll, benefits or other HR programs and recommends any corrective action.
Assisted with processing of terminations.
EDUCATION
B.S. Bilingual Education, University of Texas at El Paso, El Paso, TX 2001 – 2005
Pursing MBA w/concentration in Accounting, Park University, Parkville, MO Present
ADDITIONAL SKILLS
Typing 75 wpm, Advanced Microsoft Word, Excel, PowerPoint, Access, and Outlook skills, QuickBooks Desktop/Online Certified, MAS 90, Sage, Paycor, Paycom, ADP, Paychex, Kronos, and Creative Solutions
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