Customer Service Medical

Maia Ruggiero

**** ********** ****, ******** *****, VA 23462

**************@*****.*** Cell: 757-***-****

Technical Profile

Emergency Medical Technician Fire Fighter Customer Service

Core Competencies

Basic Emergency Medical Technician

HAZMAT Certified

Active Listening

First Aid Trainer for Surface Mine Emergency Teams

Customer Service/Training

Report Writing

Surface Mine Emergency Team Experience

Procedural Documentation

Transcription

Professional Experience

First Call Resolution, Roseburg, OR 12/2017 – 1/2018

Customer service representative for Nintendo: Answer phones, troubleshoot Nintendo games and systems, set up repairs, answer questions about gameplay, downloads, new releases. Use of Internet, Excel, Word, Cisco VOIP phones and custom Nintendo software that helps with troubleshooting.

Whelan Security, Wright, WY 9/2012 - 6/2017

Emergency Medical Technician : Administer first aid treatment to and arranged for transport of sick or injured persons to medical facility, or home. Work with the members of the Surface Mine Emergency Teams (SMET). Respond to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepare logs and reports as required. Assist in training the SMET teams. Determine nature and extent of illness or injury, or magnitude of catastrophe, and establish first aid procedures to be followed or need for additional assistance, basing decisions on statements of persons involved, examination of victim or victims, and knowledge of emergency medical practice. Administer prescribed first aid treatment at site of emergency, or in ambulance, performing such activities as application of splints, administration of oxygen, treatment of minor wounds or abrasions, or administration of artificial resuscitation. Communicate with professional medical personnel at emergency treatment facility and neighboring EMS when they are called to provide mutual aid and obtain instructions regarding further treatment and to arrange for reception of victims at treatment facility. Provide protective services by making periodic tours to check for irregularities and to inspect protection devices, stock medical supplies and inspect Automated External Defibrillators (AED’s) within the pits, the shops and buildings. Inspect fire extinguishers in buildings and on all equipment, maintaining them with routine maintenance and inventory. Inventory hard hats and gear for Mine tours, keeping track of stock and ordering as needed. All associated computer work in Excel and Word.

Upton Fire Department, Upton, WY 11/2010-6/2017

Firefighter – Emergency Medical Technician - Basic: Respond to 911 emergency calls for medical assistance and fire fighting. Respond to 911 medical emergency calls, perform standby medical assistance for special events. Assist in post fire over-haul and arson investigation. Participated in school and community functions to teach Fire Prevention to adults and children. Building inspections for fire safety. Assist in all station duties.

Fountain Inn, Newcastle, WY 12/2011-9/2012

Front Desk Clerk – Check Guests in and out of the motel, making reservations for future guests, customer service in person and over the phone, nightly audits, computer skills, maintenance, assisting in keeping the work area clean.

Securitas Security, Gillette, WY 9/2011 – 12/2011

Emergency Medical Technician : Administered first aid treatment to and arranged for transport of sick or injured persons to medical facility, working as member of emergency medical team. Determined nature and extent of illness or injury, or magnitude of catastrophe, to establish first aid procedures to be followed or need for additional assistance, basing decisions on statements of persons involved, examination of victim or victims, and knowledge of emergency medical practice. Administered prescribed first aid treatment at site of emergency, or in specially equipped vehicle, performing such activities as application of splints, administration of oxygen, treatment of minor wounds or abrasions, or administration of artificial resuscitation. Communicated with professional medical personnel at emergency treatment facility to obtain instructions regarding further treatment and to arrange for reception of victims at treatment facility. Provided protective services by making periodic tours to check for irregularities and to inspect protection devices and fire control equipment. Responded to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepared logs and reports as required.

Newcastle Police Department, Newcastle, WY 8/2006 – 9/2011

Communications Dispatcher: Answering 911 Emergency lines, non-emergency and administrative phones. Customer service to the community as well as dispatching calls to the Weston County Sheriff's Department, Newcastle and Upton Police Departments, Newcastle, Upton, Osage and Weston County Fire Departments and Newcastle, Osage and Upton Ambulance Services. Emergency Medical Dispatching, computer and data entry, transcription, records keeping and updating, statistical data analysis, map keeping, State and Federal NCIC data entry and retrieval. Other duties as job requires.

Remy’s Diner, Upton, WY 10/2005 – 8/2006

Waitress: Waitressing, stocking, cleaning, prep work, occasional cooking.

ORTHOREHAB/OTTO BOCK, Virginia Beach, VA 3/2005 – 9/2005

Patient Care Representative: Delivered, fitted and troubleshot specialty rehabilitation products and services including continuous passive motion (CPM) devices, orthopedic bracing and other associated therapies to patients homes and into hospitals.

Education, Training, and Awards

Tidewater Community College, Virginia Beach, VA

Associates of Science in Fire Science, May 1995

Licenses

Wyoming State Certified Emergency Medical Technician – Expired 12/2017

American Heart Association CPR for Professional Rescuers – Expires 11/2018

Certificates

Mine Safety and Health Administration (MSHA) – Expires 2/2018

Emergency Medical Dispatching – Received 10/2006

Dispatch Basic

Dispatch Advanced

Incident Command System 700

Incident Command System 100

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