Customer Service Manager
Resume:
AREAS OF EXPERTISE
Food preparation & service
Security
Customer service
Making announcements
Safety and emergency procedures
Selling duty free
PERSONAL SKILLS
Good sense of humour
Friendly & polite
Professional attitude
Customer service skills
PERSONAL DETAILS
Ahouanse Itunuayo Imoleayo
16,Abiola street okeira modupe ogba Lagos State
***************@*****.***
DOB: 31/05/1990
Nationality: Nigerian
AHOUANSE ITUNUAYO IMOLEAYO
PERSONAL SUMMARY
A well presented, articulate and confident lady with a proven ability to provide exceptional customer service and ensure that passengers leave with a lasting positive impression of their flight. Having a outgoing personality, good interpersonal skills and the ability to work in a multi-national team environment with confidence and minimal supervision. Comfortable working in a fast paced environment and able to build and maintains good relationships with work colleagues and passengers through a genuine desire to understand their needs and support them.
Currently looking for a suitable cabin crew position with an airline that offers variety and the opportunity to develop both personally and professionally.
WORK EXPERIENCE
Sunplast Industrial Limited (Receptionist)
Sunrise Hotel & Event Center (Front Desk)
Coldstone Creamery NIG (Supervisor Manager) Till present
ROLES:
Responsible for making passengers feel their holiday has started the moment they step on the aircraft. Making them feel relaxed, safe and comfortable while providing a full range of in-flight services and refreshments.
Duties:
Responsible for the safety and comfort of passengers.
Doing routine safety checks before take off.
Welcoming passengers as they board the plane and helping them find their seats.
Attending pre-flight briefings.
Helping passengers load and also unload luggage from the overhead lockers.
Dealing with high-net worth individuals in a professional and mature manor.
Making sure that the aeroplane is clean and tidy before passengers come on board .
Prior to take off making sure all passengers have their seat belts on.
Demonstrating to the safety procedures to follow in a emergency situation.
Contributing to a customers in-flight experience.
Circulating and collecting customs and immigration documents from passengers.
At the end of a journey completing a flight report recording any incidents.
Promoting the sale of duty-free products.
Serving meals and drinks to the passengers throughout the flight.
Dealing with difficult passengers & situations politely but firmly.
KEY SKILLS AND COMPETENCIES
Experience of working with passengers from different cultures & backgrounds.
Ability to make passengers feel welcome.
Experienced in dealing with the public & comfortable in a selling role.
Well spoken, approachable, with great attention to detail & a professional attitude.
Can fluently speak English.
ACADEMIC QUALIFICATIONS
License Cabin Crew
Universal School Of Aviation 2018
Customer Service Training(Airtel NIG) 2017
Airfares And Ticketing Programme
Landover Aviation Business School 2017
A Level
Greenfield International School. 2000 - 2006
REFERENCES – Available on request.
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