Customer Service Microsoft Office
Resume:
Dina F. Kabalawi
North Mankato, MN, 56003
************@*****.***
Education
Minnesota State University – Mankato, MN – AACSB Accredited Graduation with 150 credits – May, 2018
Bachelor of Science in Business Management
Major: Accounting
Related Coursework:
Management Accounting I
Accounting Information Systems
Individual Income Tax
Business Income Tax (Current)
Assurance Services I (Current)
Intermediate Financial Accounting I
Production & Operations Management
Business Policy & Strategy
Management Information Systems
Project Management
Internship and Work Experience
Tax Internship – Stevens Foster Financial Services – Bloomington, MN. February, 2018 – April, 2018
Personal tax preparation.
Trust and gift tax preparation.
Personal Care Assistant – We Care Home Care – Mankato, MN November, 2014 - Present
Performing personal hygiene tasks.
Assist with meals, medication, doctor appointments, etc.
Transport patient to and from medical appointments.
Customer Service – Fun.com – North Mankato, MN October, 2016 – November, 2016
Follow up with customers regarding oversold items and other issue resolutions.
Answer inbound customer calls and emails through multiple marketplace.
September, 2015 – November, 2015
Helping customers through webchats, phone calls, and emails.
Help resolve any outstanding order problems.
Help resolve employee issues with temporary reps.
Work Study – South Central College (Library) – North Mankato, MN August, 2011 - May, 2013
Assisted students and faculties with any requests.
Organizing shelfs, changing printer ink/paper, and other tasks given.
Assisted students with computer log-in or any difficulties around the library.
Additional Leadership & Volunteer Experience
2016 Mankato Marathon – Visit Mankato 2016
Additional Professional Skills
Proficient in Microsoft Office including Excel, Word, PowerPoint, and Outlook.
Proficient Excel skills in basic tables, pivot tables/charts, and heat maps.
Able to work under high pressure situations.
Highly motivated and goal oriented.
Excellent communication skills, both interpersonal and presentation.
Knowledge of Arabic language, both verbal and written.
Strong analytic and problem-solving skills.
Attention to detail and ability to manage multiple projects at once.
Contact this candidate