Alicia M. Frederick

**** *****’s Creek Drive

Louisville, KY 40241

502-***-****

ac4427@r.postjobfree.com

Career Goal

To obtain a business oriented position where I can apply my work experience and abilities and further my development. I am a dedicated team player who consistently can be relied upon to achieve the company’s goals.

Skill Summary

Adobe Acrobat XI Pro and InDesign

MS Access, Excel, Word, PowerPoint

SnagIt 12

Highlights/Strengths

Team player, Organized, Time management, Detail oriented, Professional and Resourceful

Professional Experience

Humana Inc. September, 1999 - Present

Sales Qualification and Benefits Analyst

Manage the commercial medical, specialty and wellness presale and after-sale qualification database and process

Work closely with our sales executives to identify customized requests

Route custom requests to subject matter experts to determine if we can accommodate and profitably administer the account utilizing Humana’s tools and systems.

As a subject matter expert for Product and Spending Accounts (SPAA), perform thorough reviews and decision custom requests.

Communicate results/needs of the group to internal stakeholders

Collaborate with Sales and Underwriters to complete commercial medical, vision and dental benefits for formal proposals of prospective clients.

Utilize various systems and sources to complete the Benefit Grids, Deviations Pages, and other benefits documents

Consultant Websites

Sales Qualification Database

Product Development Benefit Spreadsheets

Create and maintain reference documents for the SQ/Benefits team

Conduct meetings with internal business partners to discuss strategies around customization requests/issues.

Train incoming sales executives and subject matter experts on tools and processes

Education

Sullivan University

Associate Degree: January, 2018

Major: Business Administration

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