MONIKA RILEY

*** ***** ***** ****, *****, NH ****0

845-***-****

ac440x@r.postjobfree.com

OBJECTIVE

Experienced IT Leader with over 15 years of experience in EHR implementations, system build, customization, training, documentation management, and go-live support projects with a proven record of productivity, quality and integrity in the hospital & healthcare industry. Skilled in Physician Relations, Staff Management, Healthcare Management, Project Management, and Business Process Improvement. Strong management professional with an MBA focused on Business Management and Finance from Quinnipiac University in Connecticut. PMP certified since 2013 leading EHR implementation projects for over 100 individual family and specialty practices throughout the career.

SUMMARY OF QUALIFICATIONS

Determined leader with experience leading large project teams of different disciplines to produce results in a timely and cost-effective manner

Strong organizational, prioritization, and follow-up skills with the ability to assess individual strengths and effectiveness within a team, and assign personnel where their talents are most in line with project goals

Mentor, coach, and train project teams to operate in a cohesive and functional environment

All in one asset with many unique skills from project manager, system analyst, builder, workflow optimizer, application trainer to revenue cycle expert

Committed team leader with strong oral/written communication, and interpersonal skills

Excellent presentation and customer service skills

Proactive attitude and an ability to think laterally, providing ideas, and solutions

Computer skills: Cognos/eBO, Crystal reports, Salesforce, Basecamp, MS Office Tools, MS Project, MS Visio, Windows 10/8/Vista/XP, Dragon medical software, ACCPAC, MAS 200, Oracle

PROFESSIONAL EXPERIENCE

RILEY EMR CONSULTING Jan. 2016 – Current

Sr. EMR Implementation Consultant

Led Implementation of EHR systems at more than 25 physician practices nationally

Perform 360 degree practice performance assessment, which includes review of resources, workflows and growth opportunities to provide a clear road map of opportunities to improve the financial and operational performance of physician practices

Oversaw other projects that include EMR roll-out, system build and customization, go-live, and training documentation

Provide optimization services by standardizing business processes, resources and technology across physician practices

Identify project risks and issues; create strategies for risk mitigation and contingency planning

Assess individual requirements and build customized templates and order-sets for providers and medical staff that are fundamental to cohesive practical application

Train physicians and other medical staff, front desk, and billing staff on V10 of eCW EMR

Working knowledge in EpicCare Inpatient and Ambulatory modules

Deploy trainers to practice sites, assign system build and other project tasks to trainers when they are in house

Provide step-by-step guidance on all stages of Meaningful use; MIPS/MACRA

Develop implementation protocols and tracking tools utilized by all department managers to track milestones and deliverables

Develop and follow change management processes, negotiate changes in project scope, resources, and timeline to ensure project sponsor and the client is satisfied with project results

Maintain the EMR project plan and coordinate task, time, scope, and resources within practices to ensure optimization of all available assets

Collect essential feedback from end users in order to establish concise protocols on new scope requirements

Conduct product demonstrations, clinic walkthroughs, and other support activities

Establish liaison between executive leadership team, vendors, clients, and external partners

CHRISTUS ST. VINCENT, Santa Fe, NM Sep. 2014 – Dec. 2015 (Contract)

EMR Meaningful Use Consultant

Responsible for Meaningful Use Stage 1 and Stage 2 training, implementation, attestation, PQRS, and Optimization of eCW EMR version 10 for providers and staff in over 20 multispecialty clinics

Led large project team consisting of system analysts and other IT professionals

Identify project requirements; create, execute, and manage project plan for all practices

Effectively communicate project goals, deliverables, and milestones with project teams across functional departments to ensure their achievement within budget, schedule, and resource constraints

Maintain accurate records on each eligible provider’s MU stage/year, review CMS guidelines and updates on MU Program, implement the changes in daily workflows and system build

Establish liaison with physicians and their key staff by meeting them regularly; serve as their first line of contact for all questions and requests and provide timely response

Conduct workflow analysis, process reengineering, and software testing for each MU stage 1 and stage 2 Core and Menu objectives

Train physician groups, nurses and other practice staff on system functionality pertaining to achieving meaningful use objectives

Provide comprehensive documentation on how data for each step of meaningful use is captured for data collection; Prepare, manage and maintain audit documentation to support attestation verifications in a centralized location

Run, troubleshoot, and validate meaningful use MAQ dashboard and other customized eBO reports to audit measures performance to ensure efficient achievement of MU objectives; provide additional one on one training to physicians and staff with low performance on objectives

PROVIDENCE HOSPITAL, Washington, DC Jul. 2012 – May 2014 (Contract)

EMR Implementation Consultant/Project Manager

Plan and execute EMR implementation of eCW V9.0 for over 20 ambulatory clinics

Led software version upgrade project, upgrading 20 ambulatory clinics to eCW V10.0

Directed Project team consisting of 4 system analysts, assign tasks, allocate resources in the best interest of the company and the client

Perform intense project planning, create detailed project plan using PM tools, schedule resources, monitor and manage project deliverables and milestones

Create strategies for risk mitigation; coordinate with cross functional teams, manage schedule conflicts within group

Effectively and regularly communicate project scope, goals, plan, and deliverables with project stakeholders and resources; Design and maintain technical and project documentation and provide weekly project status reports to key stakeholders

Conduct practice workflow assessments and process evaluations, recommend future workflows redesign and streamline processes

Assist Eligible Professionals in meeting the reporting standards of PQRS, avoid payment adjustments, and earn incentive payments

Optimize EMR application modules and functionalities to meet Meaningful Use stage 1 requirements

Train physicians and staff on EMR and provide go-live support

KINGSBROOK JEWISH MEDICAL CENTER, Brooklyn, NY Feb. 2012 – Jun. 2012 (Contract)

EMR Consultant

Led a project team of system analysts assisting Kingbrook practices in achieving Meaningful Use

Subject matter expert for eCW Meaningful Use certified EMR application

Responsible for implementing various modules of eCW application to help the ambulatory practices of Kingsbrook Medical Center achieve Meaningful Use

Analyze current workflows by department and provide future workflows recommendations incorporating Meaningful Use

Configure, test, create end user documentation, train, and implement the new enhanced functionality and features for the latest version of the application

Create and execute project plan to implement Meaningful Use modules and objectives

HEALTHEAST CARE SYSTEM, Saint Paul, MN Jul. 2011 – Oct. 2011 (Contract)

EMR Consultant/Project Manager

Developed and managed a project plan for providing IT support to 12 clinics of Family Health Services of Minnesota

Created quick reference guides, videos, and training materials on different modules of eClinicalWorks software to prepare IT staff to support the application

Oversaw EMR application version upgrade, go-live, system build and configuration projects

Created Meaningful Use documentation on core and menu set objectives and measures

MEDALLIES INC., Fishkill, NY Dec. 2009 – May 2011

Project Manager

Implemented ambulatory EHR system at 22 ambulatory practices of Columbia Memorial Hospital located in Hudson, NY

Led implementation project team that consisted of 5 trainers, 2 Business Analysts, CMO/physician champion, Lab interface analyst, and IT staff.

Deploy trainers to practice sites, assign system build and other project tasks to trainers when they are in house to ensure effective management of resource time and help them further develop their knowledge and career advancement

Collaborate and coordinate among different cross functional departments like data migration, installation, lab interface, billing, and e-prescribing

Led Implementation revamp project to improve EHR implementation services provided by MedAllies

Manage several implementation projects simultaneously

Act as liaison between leadership executive team and clients

Create and communicate weekly project status reports with all project stakeholders

Led Meaningful Use Project for 30 live clients, assisting eligible providers in achieving MU

Served as an account manager for over 30 live EMR clients in assisting them with their post implementation needs, such as new provider credentialing, additional training, etc.

Plan and schedule project timelines and milestones using appropriate tools; identify resource needs and assign individual responsibilities

Document and track Heal 1 and Heal 5 grant deliverables for reporting to the state and ensure timely achievement of milestones

ECLINICALWORKS LLC, Westborough, MA Dec. 2005 – June 2009

Ambulatory EMR Specialist

Train physicians, nurses, front office and billing staff on EMR application and other integrated products via onsite visits, webinars, and seminar-based discussions

Build and customize specialty specific Templates, Ordersets and CDSS alerts for workflow optimization

Customize reports to meet client’s needs utilizing Crystal reports, APL reports, and Cognos (eBO)

Conduct current state workflow assessment, develop future state recommendations and ways of improvement to secure efficient utilization of the EMR system

Guide practices through payor rejections, claims re-submission, timely filing, and understanding clearing house and payor reports

Work closely with clearing houses, EDI team and insurance carriers to help resolve claim filing and payment issues to ensure timely payment, which in turn help lower practices’ A/R

AMERICAN TOWER CORPORATION, Woburn, MA Nov. 2003 – Nov. 2005

Site Financial Analyst

Conduct cost benefit analysis for tenant leases resulting in over $500K savings in less than 6 months

Execute financial audits on random sites utilizing data from CMS, Oracle, Accpac, Oasis, Noetix and Microsoft Excel; analyze and interpret monthly variances and trends in revenue received

EDUCATION & CERTIFICATIONS

SCALED AGILE FRAMEWORK (SAFe), USA

Agile Scrum Master Certification in Progress

PROJECT MANAGEMENT INSTITUTE, USA

Project Management Professional (PMP) Certification, 2013

QUINNIPIAC UNIVERSITY, Hamden, CT

Masters of Business Administration in Finance, 2004, GPA: 3.9/4.0

NATIONAL COLLEGE OF EDUCATION, New Delhi, India

Bachelors of Education, 2002, GPA: 4.0/4.0

HANSRAJ COLLEGE, Delhi University, New Delhi, India

Bachelors of Arts in Economics (Honors), 2001, GPA: 3.75/4.0

ACHIEVEMENT STATEMENTS

Implemented eCW EMR system at 22 ambulatory practices of Columbia Memorial Hospital located in Hudson, NY in less than 6 months to ensure timely completion of Heal 5 deliverables.

Implemented eCW at 8 ambulatory practices of Phelps Memorial Hospital located in Westchester County, NY.

Assisted in completing EMR implementations for ambulatory practices of Health Quest that was consisted of over 200 providers in Hudson Valley NY.

Managed multiple small practices (1 to 10 physicians) EMR implementations simultaneously.

Account Manager for over 30 live eClinicalWorks EMR clients at any given time.

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