Program/Project Manager
Resume:
MONIKA RILEY
*** ***** ***** ****, *****, NH ****0
************@*****.***
OBJECTIVE
Experienced IT Leader with over 15 years of experience in EHR implementations, system build, customization, training, documentation management, and go-live support projects with a proven record of productivity, quality and integrity in the hospital & healthcare industry. Skilled in Physician Relations, Staff Management, Healthcare Management, Project Management, and Business Process Improvement. Strong management professional with an MBA focused on Business Management and Finance from Quinnipiac University in Connecticut. PMP certified since 2013 leading EHR implementation projects for over 100 individual family and specialty practices throughout the career.
SUMMARY OF QUALIFICATIONS
Determined leader with experience leading large project teams of different disciplines to produce results in a timely and cost-effective manner
Strong organizational, prioritization, and follow-up skills with the ability to assess individual strengths and effectiveness within a team, and assign personnel where their talents are most in line with project goals
Mentor, coach, and train project teams to operate in a cohesive and functional environment
All in one asset with many unique skills from project manager, system analyst, builder, workflow optimizer, application trainer to revenue cycle expert
Committed team leader with strong oral/written communication, and interpersonal skills
Excellent presentation and customer service skills
Proactive attitude and an ability to think laterally, providing ideas, and solutions
Computer skills: Cognos/eBO, Crystal reports, Salesforce, Basecamp, MS Office Tools, MS Project, MS Visio, Windows 10/8/Vista/XP, Dragon medical software, ACCPAC, MAS 200, Oracle
PROFESSIONAL EXPERIENCE
RILEY EMR CONSULTING Jan. 2016 – Current
Sr. EMR Implementation Consultant
Led Implementation of EHR systems at more than 25 physician practices nationally
Perform 360 degree practice performance assessment, which includes review of resources, workflows and growth opportunities to provide a clear road map of opportunities to improve the financial and operational performance of physician practices
Oversaw other projects that include EMR roll-out, system build and customization, go-live, and training documentation
Provide optimization services by standardizing business processes, resources and technology across physician practices
Identify project risks and issues; create strategies for risk mitigation and contingency planning
Assess individual requirements and build customized templates and order-sets for providers and medical staff that are fundamental to cohesive practical application
Train physicians and other medical staff, front desk, and billing staff on V10 of eCW EMR
Working knowledge in EpicCare Inpatient and Ambulatory modules
Deploy trainers to practice sites, assign system build and other project tasks to trainers when they are in house
Provide step-by-step guidance on all stages of Meaningful use; MIPS/MACRA
Develop implementation protocols and tracking tools utilized by all department managers to track milestones and deliverables
Develop and follow change management processes, negotiate changes in project scope, resources, and timeline to ensure project sponsor and the client is satisfied with project results
Maintain the EMR project plan and coordinate task, time, scope, and resources within practices to ensure optimization of all available assets
Collect essential feedback from end users in order to establish concise protocols on new scope requirements
Conduct product demonstrations, clinic walkthroughs, and other support activities
Establish liaison between executive leadership team, vendors, clients, and external partners
CHRISTUS ST. VINCENT, Santa Fe, NM Sep. 2014 – Dec. 2015 (Contract)
EMR Meaningful Use Consultant
Responsible for Meaningful Use Stage 1 and Stage 2 training, implementation, attestation, PQRS, and Optimization of eCW EMR version 10 for providers and staff in over 20 multispecialty clinics
Led large project team consisting of system analysts and other IT professionals
Identify project requirements; create, execute, and manage project plan for all practices
Effectively communicate project goals, deliverables, and milestones with project teams across functional departments to ensure their achievement within budget, schedule, and resource constraints
Maintain accurate records on each eligible provider’s MU stage/year, review CMS guidelines and updates on MU Program, implement the changes in daily workflows and system build
Establish liaison with physicians and their key staff by meeting them regularly; serve as their first line of contact for all questions and requests and provide timely response
Conduct workflow analysis, process reengineering, and software testing for each MU stage 1 and stage 2 Core and Menu objectives
Train physician groups, nurses and other practice staff on system functionality pertaining to achieving meaningful use objectives
Provide comprehensive documentation on how data for each step of meaningful use is captured for data collection; Prepare, manage and maintain audit documentation to support attestation verifications in a centralized location
Run, troubleshoot, and validate meaningful use MAQ dashboard and other customized eBO reports to audit measures performance to ensure efficient achievement of MU objectives; provide additional one on one training to physicians and staff with low performance on objectives
PROVIDENCE HOSPITAL, Washington, DC Jul. 2012 – May 2014 (Contract)
EMR Implementation Consultant/Project Manager
Plan and execute EMR implementation of eCW V9.0 for over 20 ambulatory clinics
Led software version upgrade project, upgrading 20 ambulatory clinics to eCW V10.0
Directed Project team consisting of 4 system analysts, assign tasks, allocate resources in the best interest of the company and the client
Perform intense project planning, create detailed project plan using PM tools, schedule resources, monitor and manage project deliverables and milestones
Create strategies for risk mitigation; coordinate with cross functional teams, manage schedule conflicts within group
Effectively and regularly communicate project scope, goals, plan, and deliverables with project stakeholders and resources; Design and maintain technical and project documentation and provide weekly project status reports to key stakeholders
Conduct practice workflow assessments and process evaluations, recommend future workflows redesign and streamline processes
Assist Eligible Professionals in meeting the reporting standards of PQRS, avoid payment adjustments, and earn incentive payments
Optimize EMR application modules and functionalities to meet Meaningful Use stage 1 requirements
Train physicians and staff on EMR and provide go-live support
KINGSBROOK JEWISH MEDICAL CENTER, Brooklyn, NY Feb. 2012 – Jun. 2012 (Contract)
EMR Consultant
Led a project team of system analysts assisting Kingbrook practices in achieving Meaningful Use
Subject matter expert for eCW Meaningful Use certified EMR application
Responsible for implementing various modules of eCW application to help the ambulatory practices of Kingsbrook Medical Center achieve Meaningful Use
Analyze current workflows by department and provide future workflows recommendations incorporating Meaningful Use
Configure, test, create end user documentation, train, and implement the new enhanced functionality and features for the latest version of the application
Create and execute project plan to implement Meaningful Use modules and objectives
HEALTHEAST CARE SYSTEM, Saint Paul, MN Jul. 2011 – Oct. 2011 (Contract)
EMR Consultant/Project Manager
Developed and managed a project plan for providing IT support to 12 clinics of Family Health Services of Minnesota
Created quick reference guides, videos, and training materials on different modules of eClinicalWorks software to prepare IT staff to support the application
Oversaw EMR application version upgrade, go-live, system build and configuration projects
Created Meaningful Use documentation on core and menu set objectives and measures
MEDALLIES INC., Fishkill, NY Dec. 2009 – May 2011
Project Manager
Implemented ambulatory EHR system at 22 ambulatory practices of Columbia Memorial Hospital located in Hudson, NY
Led implementation project team that consisted of 5 trainers, 2 Business Analysts, CMO/physician champion, Lab interface analyst, and IT staff.
Deploy trainers to practice sites, assign system build and other project tasks to trainers when they are in house to ensure effective management of resource time and help them further develop their knowledge and career advancement
Collaborate and coordinate among different cross functional departments like data migration, installation, lab interface, billing, and e-prescribing
Led Implementation revamp project to improve EHR implementation services provided by MedAllies
Manage several implementation projects simultaneously
Act as liaison between leadership executive team and clients
Create and communicate weekly project status reports with all project stakeholders
Led Meaningful Use Project for 30 live clients, assisting eligible providers in achieving MU
Served as an account manager for over 30 live EMR clients in assisting them with their post implementation needs, such as new provider credentialing, additional training, etc.
Plan and schedule project timelines and milestones using appropriate tools; identify resource needs and assign individual responsibilities
Document and track Heal 1 and Heal 5 grant deliverables for reporting to the state and ensure timely achievement of milestones
ECLINICALWORKS LLC, Westborough, MA Dec. 2005 – June 2009
Ambulatory EMR Specialist
Train physicians, nurses, front office and billing staff on EMR application and other integrated products via onsite visits, webinars, and seminar-based discussions
Build and customize specialty specific Templates, Ordersets and CDSS alerts for workflow optimization
Customize reports to meet client’s needs utilizing Crystal reports, APL reports, and Cognos (eBO)
Conduct current state workflow assessment, develop future state recommendations and ways of improvement to secure efficient utilization of the EMR system
Guide practices through payor rejections, claims re-submission, timely filing, and understanding clearing house and payor reports
Work closely with clearing houses, EDI team and insurance carriers to help resolve claim filing and payment issues to ensure timely payment, which in turn help lower practices’ A/R
AMERICAN TOWER CORPORATION, Woburn, MA Nov. 2003 – Nov. 2005
Site Financial Analyst
Conduct cost benefit analysis for tenant leases resulting in over $500K savings in less than 6 months
Execute financial audits on random sites utilizing data from CMS, Oracle, Accpac, Oasis, Noetix and Microsoft Excel; analyze and interpret monthly variances and trends in revenue received
EDUCATION & CERTIFICATIONS
SCALED AGILE FRAMEWORK (SAFe), USA
Agile Scrum Master Certification in Progress
PROJECT MANAGEMENT INSTITUTE, USA
Project Management Professional (PMP) Certification, 2013
QUINNIPIAC UNIVERSITY, Hamden, CT
Masters of Business Administration in Finance, 2004, GPA: 3.9/4.0
NATIONAL COLLEGE OF EDUCATION, New Delhi, India
Bachelors of Education, 2002, GPA: 4.0/4.0
HANSRAJ COLLEGE, Delhi University, New Delhi, India
Bachelors of Arts in Economics (Honors), 2001, GPA: 3.75/4.0
ACHIEVEMENT STATEMENTS
Implemented eCW EMR system at 22 ambulatory practices of Columbia Memorial Hospital located in Hudson, NY in less than 6 months to ensure timely completion of Heal 5 deliverables.
Implemented eCW at 8 ambulatory practices of Phelps Memorial Hospital located in Westchester County, NY.
Assisted in completing EMR implementations for ambulatory practices of Health Quest that was consisted of over 200 providers in Hudson Valley NY.
Managed multiple small practices (1 to 10 physicians) EMR implementations simultaneously.
Account Manager for over 30 live eClinicalWorks EMR clients at any given time.
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