Customer Service Human Resource

OBJECTIVE

Highly effective Human Resources candidate with 10+ years of experience with proven increased department expectations from 90% to 99% for 4 quarters. Success of continued compliance of auditing processes and the ability to bring knowledge of organizational and resolving employee issues.

WORK EXPERIENCE

Macy’s Inc. Springdale, Ohio May 2007 – March 2018

Quality Control Auditor II

Human Resource Auditor of Hire-Rehire-Terminations, Retiree benefits and Leave of Absence

Assisted contact center with phone calls researching W2’s

Resolved annual enrollment issues for employees

Audited 5% of employee retention for verification

Benefits Auditor

Verified accuracy of associates elections on annual enrollment forms

Verified employee Leave of Absence payments

Audited HR service calls to ensure superior customer service and quality

Processed Change in Family Status forms

Benefits Coordinator

Effectively processed employee election forms in a timely manner

Contacted employees to resolve problems with election forms

Obtained COBRA letters to be sent to associates and/or dependents

Fifth Third Bank Cincinnati, OH February 2001 – May 2007

Compliance Workflow Clerk

Monitored the flow of all department files

Ordered files for audits from off-site storage and affiliates

Tracked and monitored files being sent to off-site storage

Maintained and tracked files being returned to affiliates for proper corrections

Compliance Clerk

Analyzed loan files and data to determine adherence to Federal guidelines

Provided draft reports of findings and recommendations

Maintained compliance documentation

Mortgage Loan Tax Processor

Processed automated and manual tax payments by due date

Obtained tax information from agencies or vendors

Resolved delinquent tax bills as received

CERTIFICATIONS

HIPAA Certified

Code of Conduct training

EDUCATION

University of Cincinnati, Cincinnati, Ohio

Associate of Applied Business in Computer Programming

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