Customer Service Sales

Shanice Ayala

Leominster, MA *****

************@*****.***

978-***-****

Authorized to work in the US for any employer

Work Experience

Sales Associate, Express

May 2015 to Present

• Work with a team to deliver great customer service

• Process new inventory

• Handle customer concerns, complaints and/or questions Cashier Sales Lead, Express

May 2016 to August 2016

• Handle customer concerns, complaints and/or questions

• Adjust payroll according to the previous day earnings

• Instruct associates on what duties they will be performing throughout their shift Education

Bachelors of Science in Civil and Environmental Engineering University of Massachusetts Lowell - Lowell, MA

May 2017

Skills

AUTOCAD (Less than 1 year), EXCEL (Less than 1 year), MATLAB (Less than 1 year), MICROSOFT EXCEL (Less than 1 year), MICROSOFT POWERPOINT (Less than 1 year) Additional Information

ACADEMIC PROJECTS

CAD House Project (Fall 2013)

• Designed a house layout from the top view while following the given dimensions using AutoCAD

• Designed placement of doors and windows according to the room dimensions Sewage System Design Project (Spring 2015)

• Developed a cost-efficient sewage system line that served a residential area adequately

• Ensured that the system elevation is appropriate to carry the sewage in the right direction Reinforced Beam Design Project (Spring 2016)

• Designed a rectangular concrete footing with reinforcing bars given a live load and a dead load

• Analyzed the strength of the reinforced bars by calculating the ultimate moment and by comparing the final area to the theoretical area

SKILLS & ABILITIES

Software: AutoCAD, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MATLAB

Contact this candidate