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Customer Service Representative

Location:
Erie, Colorado, United States
Posted:
April 11, 2018

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Resume:

University of Colorado in Boulder, MS - Materials Science & Engineering 5/2017

GPA: 3.47 / 4.0

• Select Coursework: Materials Chemistry and Structure, Nanomaterials, Organic Materials, Polymer Chemistry, Product Development and Design, Adv. Mechanics of Materials, Thermodynamics

Colorado College, BA - Environmental Chemistry 2013 GPA: 3.5 / 4.0

• Thesis: Mountain Biking in the National Forest

• Field Studies: Tanzania and Kenya; water quality research and environmental study STRENGTHS EDUCATION

• Material Selection

• Composites

• Product Development

• Product Design

• Materials Science

• Polymers

• Soft Materials

• Epoxies

• Ceramics

• Prototyping

• Testing

• Research

• Project Coordination

• Problem Solving

• Solutions Design

• Process Improvements

• Collaborative Teamwork

• Technical Writing

• Communication Skills

Nate Margolis

Recent graduate student in the Materials Science & Engineering Master’s program at the University of Colorado at Boulder. 2 years’ experience in materials engineering, materials applications, product development, combining hands-on knowledge with analytical skills and training to quickly generate solutions to problems. Experienced in testing and prototyping, as well as the process of materials selection and application for various purposes. SUMMARY

Boulder, CO 80302

919-***-****

ac43xc@r.postjobfree.com

TECHNOLOGY

AutoCAD

SolidWorks

MATLAB

MS Word

MS Excel

Adobe InDesign

3D Printing

Graduate Thesis Research

Designed a square water bottle (via a 3D printer) with multiple pores. Synthetic scales cover the pores and open, by utilizing a water sensitive hydrogel, in the presence of water vapor from morning dew to collect the available moisture. During the heat of the day, the scales close, covering the pores, to store the water for later. Performed compression tests, a stress/strain analysis and modeling the various behaviors to learn about the properties of the gel I was using and ways in which it could be improved. Created a product for use in places where morning dew exceeds annual precipitation, offering a power free, easy to install, and easy to use atmospheric water sourcing technology. DEVELOPMENT EXPERIENCE

Exxel Outdoors, Customer Service Lead 2017 - Present

• Supervising a small team to ensure excellent customer service

• Aiding product developers with Materials Engineering inquiries

• Consistently a top performer on the team

University of Colorado In Boulder, Student Athlete Tutor 2017

• Tutored students in a variety of subjects, including chemistry, physics, thermodynamics, and environmental science.

Patagonia, Customer Service Representative 2014 - 2015

• Utilized vast product knowledge and outdoor experience to boost sales.

• Delivered exceptional customer service to maintain brand standards for quality. Backcountry.com, Customer Service Representative 2013 - 2014

• Engaged with clients to boost subscription sales.

• Generated $1MM+ in gross revenue; top salesperson for six months.

• Recognized as #1 salesperson three weeks after being trained. PROFESSIONAL EXPERIENCE

REFERENCES AVAILABLE

UPON REQUEST

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