DAVID FISCH

PROJECT MANAGER

INFORMATION TECHNOLOGIES

ac43x9@r.postjobfree.com

SUMMARY

22+ years of Senior Level Project Management experience.

Lead Strategic Projects / Perform Business Analysis / Risk Management / Assessment and

Solutions.

Network Security / Compliance / Information Technology Architecture / Systems Engineering /

Data Transport & Infrastructure Design / High Availability Secure Systems Operations.

Strong IT Implementation and Multi-Vendor Product Interworking Experience / Technical Project

Manager / Collaborative Team Player / Customer Focused Client Success Advocate.

Excellent Analytical and Problem Resolution Skills.

Functional areas include: Strong expertise with Infrastructure, Project Management,

Implementation, SDLC, Network Security, Disaster Recovery and enabling technologies,

Telecommunications, Data, Middleware, Operations, Technical Support, Testing and Training.

YEARS OF EXPERIENCE

Technical Project Manager: 20+ years

Network / Application Security & Compliance: 2+ years

Infrastructure: 21+ years

Oracle, SQL, Cisco, Databases, Program Management: 8+ years

Microsoft Office and Related Products: 17+ years

Financial Services - Rapid Deployment - Cost Save Implementation: 9+ years

Telecommunications & Contact Center Design & Implementation: 20+ years

CERTIFICATIONS

Security Clearance for Financial Institution Compliance, Regulation and Risk

Management.

NPI (Non-Public Information), Protection, Security & Compliance Administration

Certification

Financial Services AML (Anti-Money Laundering) Certification

ISO 9000 Family - Quality Management Systems – ISO 9000 / ISO 9001

Total Quality Management (TQM) Certification

Healthcare Compliance, Regulation and Risk Management.

EDUCATION & TRAINING

Project Management / Application & Data Security / Financial and Healthcare Services Compliance

Regulation / Risk Management

Bank of America TPSC / Six-Sigma / BRD / HLD / LLD Requirements / Development / Test Plans /

Implementation / Technical Support

VoIP / NICE / CISCO Infrastructure / SONUS / Oracle / IBM Interfaces / Protocols / Middleware /

SUN / IBM Blade Servers

Avaya / NICE Call Recording / IA / NUANCE Speech Recognition Software / HP / IBM / Lucent /

Aspect / Intervoice / Brite / Convergys / IVR’s / VRU’s / Multimedia Contact Centers / Call Delivery

/ Call Routing / Reporting / Telephony / Toolkits / Soft-Phones / JIRA / SharePoint / CHALK

AT&T / Verizon / Telco’s / CLEC’s / OC-3 / OC-12 / OC-48 Optical Carrier Rings / PRI’s / ISDN /

SS7 / E-Gig / Network Services / Disaster Recovery

Network Command & Control - DSS (Decision Support Systems), OSS (Operational Support

Systems)

Genesys / Cisco / CTI Platforms & Applications / UNIX / Mac / Windows Operating Systems and

Microsoft Business Tools / Applications

Pierce College / Northridge, CA – Electrical Engineering

PROFESSIONAL EXPERIENCE

Time Warner / Charter / Spectrum January 2018 – March 2018

Consultant, Merger & Acquisitions Consulting Analytics

Performed post-merger migration analysis, planning and evaluation to fully migrate the merged

companies into one enterprise from the three separate company domains in place. This

includes, customer care centers, billing systems, data / telephony infrastructure and many systems

in use by the merged companies today.

As a result of the $65 Billion merger between Time Warner Cable, Charter Communications and

Bright House Networks, the level of effort to seamlessly combine the merged companies into one

enterprise has taken longer than the executive management team now in place expected.

My role was to perform a complete assessment of the existing technologies, develop a

plan and recommendations in order that the companies can migrate all systems and technologies

into one Charter Communications enterprise platform.

Bank of America, Charlotte, NC June 2017 – September 2017

Senior Project Manager

Global Information Security (GIS)

Project Manager / Identity Access Management team.

Responsibilities included managing technical and business unit compliance,

Security audits of applications, recommendations to meet or exceed GIS specifications,

security, identity access management (IAM), ensuring all software, applications, access

points, entry/access to infrastructure, authentication and related data is fully secure,

compliant, and cannot be compromised internally or externally by an automated machine, process

or person.

Due to the nature of the work performed, it is classified under confidential dispatch.

Details can be provided on a need-to-know basis.

Wells Fargo Bank, Charlotte, NC April 2016 – August 2016

Senior Infrastructure Project Manager

Project Manager – Infrastructure and data centers for Wells Fargo Home

Mortgage (WFHM) Line of Business (LOB)

Project Manager / Infrastructure Technology Team Lead.

Responsible for large infrastructure build-outs, specification fulfillment, technology upgrades,

budget reporting and Technology Team project management.

Technology Team resources assigned to projects totaled approximately 46 Wells Fargo

Technology Full-Time-Employee (FTE) resources for projects in North America. Significant

accomplishments with the Technology Teams included: Cisco network equipment full build outs,

infrastructure capacity expansion, OC-3, E-Gig, SONUS Gateways, high capacity point-to-

point data connectivity, dual-carrier fail-over design, implementation, disaster

recovery design, validation, testing, change control administration and infrastructure certification.

Consulting Analytics, Winston-Salem, NC 2009 – 2017

Principal

Project management, data infrastructure, security, systems integration, conversions, upgrades,

Contact Centers, CTI, IVR, ACD, PBX, CRM, WFM, VoIP, call logging/recording, monitoring,

reporting, telephony application platforms and various enabling technologies including cloud

computing system delivery.

Successfully implemented “cost save” decommissioning of legacy telephone systems and circuit

facilities for a large financial services company. This resulted in total cost reductions and savings

of approximately $100M per year in Phase I.

Additionally, deployment of over 55,000 telephones at new banking business centers achieved

concurrently as the decommissioning program was underway to sell real estate and enable

substantial cost savings, project funding via the sale of company owned assets and office

buildings.

Senior Project Manager 2009-2012

Project management, systems integration, conversions / upgrades, Call centers, CTI, IVR, ACD,

PBX, CRM, WFM, VoIP, call logging / recording platforms, monitoring, reporting, telephony

application platforms and enabling technologies.

Perform business analysis, consulting, project management and customized professional

services for critical project initiatives.

Ensure project specifications, milestones and related deliverables are completed on time

to meet budget, goals and quality targets.

Analyze and manage client's business requirements, scope, selection, design,

development, testing, training and go-live phases.

Expertise in consulting and project management for large financial services companies.

Bank of America, Charlotte, NC 2009-2010, 2012-2013, 2014

Senior Project Manager for Multiple Projects

Performed project management for Cisco & Avaya Contact Centers and BAC

Network infrastructure. Defined scope, sizing, resources and cost requirements for data

and voice centric multifaceted projects.

Assigned as a dedicated consulting resource for critical Bank of America projects and initiatives.

Technology Consultant for large enterprise Data and Voice initiatives. Developed governance

policies in conjunction with technical processes, procedures, Global Information Security

and compliance.

Technical Project Manager (TPM) May 2012 – Feb 2013

Assigned exclusively to Bank of America Projects

Planning and compliance with GIS (Global Information Security), BANA

(Bank of America, North America), to extend the Bearer-Net data infrastructure to contracted

third-party vendors external to BANA data centers, firewalls, including classified encryption

methods, proxy-servers and related security design & specifications.

Assignments involved project cost save initiatives specific to BAC / BANA vendors and suppliers.

Projects were classified under BAC “Confidential Dispatch” as required to maintain procedural

regulatory processes specified by BAC Executive Sponsors, Officers, Directors and Global

Information Security (GIS).

My role was to lead projects as a Project Manager, (TDM / TPSC / TPSM), gather technical

requirements, request and assign resources, assist with BRD (Business Requirement Documents),

SOW’s (Statements of Work), vendor contracts, HLD / LLD (High Level / Low Level Design)

development, presentations, approvals, and risk management.

Managed technology resources, reported project status to the various LOB (Line of Business)

and Program Management Organization (PMO). Managed costs, financial forecasts, budgets,

organized recurring technology, vendor & supplier meetings, conducted follow up on all related

project issues, (TAR’s) to ensure deliverables were met on time.

All projects were successfully completed on time and within budget.

Analyze, Improve Control ~ DMAIC processes within the Six-Sigma framework.

Project Manager 2009 – 2010

Performed detailed business analysis, design, development, coding and testing for large projects

centered around Genesys CTI, Call Routing, IVR’s, telephony and network elements for the

Consumer, Card Services and Home Loan lines of business.

Previous Bank of America Projects / Direct Consultant

Performed detailed business analysis, design and consulting roles.

Lead Project Manager, Certification & Testing for Bank of America’s Voice Guided Service (VGS)

project, a speech recognition customer self-service IVR platform linking all bank products and

services. Systems included 16,000+ Nortel MPS-1000 IVR ports, Genesys CTI, AT&T / MCI, ISDN

T-1’s, Nuance speech recognition software, 400+ IBM & Sun UNIX servers, Web Methods, Oracle

databases and numerous system interfaces to Bank of America Contact Call Centers, data & voice

infrastructure.

Post production VGS - Responsible for technical projects, production support, software and

hardware upgrades, system analysis, optimization, management updates and problem resolution

support to ensure enterprise mission-critical

systems maintained 100% availability.

SKILLS

Project/Program Management

Network & Data Security

Business Requirement Documents – BRD’s

Functional Specification Documents – FSD’s

Advanced & Legacy Telephony

Infrastructure

OC-48, OC-12, T-3, T-1, ISDN, MPLS Carrier Circuit Plans, Design &

Implementation

IVR/VRU Design & Implementation

NUANCE Speech Recognition Software

Resource Planning & Utilization Management

Business Process Reengineering

Vendor Contract Negotiation

SOWs

RFPs

HLD/LLD (High Level/Low Level Design) Documents

CTI Application Development

Business Development

Security Compliance

Hardware Deployment

Applications

Infrastructure Optimization

Disaster Recovery Planning

Production Conversions & Upgrades

Contingency Operation Planning & Implementation

Hardware Decommissions

Datacenter Decommissions & Relocations

Automated Test Environments and Capacity Load Testing (Hammer)

Budget Management to Forecast

Business Analysis & Gathering Requirements

Quality Assurance

Support & Training

QA Test Environments

Financial Resource Management

Six Sigma & TQM (Total Quality Management Methodologies

ISO 9000 Family - Quality Management Systems

Budgets & Forecasting

IT Inventories in Conjunction with Due Diligence – Mergers & Acquisition

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