DAVID FISCH
PROJECT MANAGER
INFORMATION TECHNOLOGIES
**********@***.***
SUMMARY
22+ years of Senior Level Project Management experience.
Lead Strategic Projects / Perform Business Analysis / Risk Management / Assessment and
Solutions.
Network Security / Compliance / Information Technology Architecture / Systems Engineering /
Data Transport & Infrastructure Design / High Availability Secure Systems Operations.
Strong IT Implementation and Multi-Vendor Product Interworking Experience / Technical Project
Manager / Collaborative Team Player / Customer Focused Client Success Advocate.
Excellent Analytical and Problem Resolution Skills.
Functional areas include: Strong expertise with Infrastructure, Project Management,
Implementation, SDLC, Network Security, Disaster Recovery and enabling technologies,
Telecommunications, Data, Middleware, Operations, Technical Support, Testing and Training.
YEARS OF EXPERIENCE
Technical Project Manager: 20+ years
Network / Application Security & Compliance: 2+ years
Infrastructure: 21+ years
Oracle, SQL, Cisco, Databases, Program Management: 8+ years
Microsoft Office and Related Products: 17+ years
Financial Services - Rapid Deployment - Cost Save Implementation: 9+ years
Telecommunications & Contact Center Design & Implementation: 20+ years
CERTIFICATIONS
Security Clearance for Financial Institution Compliance, Regulation and Risk
Management.
NPI (Non-Public Information), Protection, Security & Compliance Administration
Certification
Financial Services AML (Anti-Money Laundering) Certification
ISO 9000 Family - Quality Management Systems – ISO 9000 / ISO 9001
Total Quality Management (TQM) Certification
Healthcare Compliance, Regulation and Risk Management.
EDUCATION & TRAINING
Project Management / Application & Data Security / Financial and Healthcare Services Compliance
Regulation / Risk Management
Bank of America TPSC / Six-Sigma / BRD / HLD / LLD Requirements / Development / Test Plans /
Implementation / Technical Support
VoIP / NICE / CISCO Infrastructure / SONUS / Oracle / IBM Interfaces / Protocols / Middleware /
SUN / IBM Blade Servers
Avaya / NICE Call Recording / IA / NUANCE Speech Recognition Software / HP / IBM / Lucent /
Aspect / Intervoice / Brite / Convergys / IVR’s / VRU’s / Multimedia Contact Centers / Call Delivery
/ Call Routing / Reporting / Telephony / Toolkits / Soft-Phones / JIRA / SharePoint / CHALK
AT&T / Verizon / Telco’s / CLEC’s / OC-3 / OC-12 / OC-48 Optical Carrier Rings / PRI’s / ISDN /
SS7 / E-Gig / Network Services / Disaster Recovery
Network Command & Control - DSS (Decision Support Systems), OSS (Operational Support
Systems)
Genesys / Cisco / CTI Platforms & Applications / UNIX / Mac / Windows Operating Systems and
Microsoft Business Tools / Applications
Pierce College / Northridge, CA – Electrical Engineering
PROFESSIONAL EXPERIENCE
Time Warner / Charter / Spectrum January 2018 – March 2018
Consultant, Merger & Acquisitions Consulting Analytics
Performed post-merger migration analysis, planning and evaluation to fully migrate the merged
companies into one enterprise from the three separate company domains in place. This
includes, customer care centers, billing systems, data / telephony infrastructure and many systems
in use by the merged companies today.
As a result of the $65 Billion merger between Time Warner Cable, Charter Communications and
Bright House Networks, the level of effort to seamlessly combine the merged companies into one
enterprise has taken longer than the executive management team now in place expected.
My role was to perform a complete assessment of the existing technologies, develop a
plan and recommendations in order that the companies can migrate all systems and technologies
into one Charter Communications enterprise platform.
Bank of America, Charlotte, NC June 2017 – September 2017
Senior Project Manager
Global Information Security (GIS)
Project Manager / Identity Access Management team.
Responsibilities included managing technical and business unit compliance,
Security audits of applications, recommendations to meet or exceed GIS specifications,
security, identity access management (IAM), ensuring all software, applications, access
points, entry/access to infrastructure, authentication and related data is fully secure,
compliant, and cannot be compromised internally or externally by an automated machine, process
or person.
Due to the nature of the work performed, it is classified under confidential dispatch.
Details can be provided on a need-to-know basis.
Wells Fargo Bank, Charlotte, NC April 2016 – August 2016
Senior Infrastructure Project Manager
Project Manager – Infrastructure and data centers for Wells Fargo Home
Mortgage (WFHM) Line of Business (LOB)
Project Manager / Infrastructure Technology Team Lead.
Responsible for large infrastructure build-outs, specification fulfillment, technology upgrades,
budget reporting and Technology Team project management.
Technology Team resources assigned to projects totaled approximately 46 Wells Fargo
Technology Full-Time-Employee (FTE) resources for projects in North America. Significant
accomplishments with the Technology Teams included: Cisco network equipment full build outs,
infrastructure capacity expansion, OC-3, E-Gig, SONUS Gateways, high capacity point-to-
point data connectivity, dual-carrier fail-over design, implementation, disaster
recovery design, validation, testing, change control administration and infrastructure certification.
Consulting Analytics, Winston-Salem, NC 2009 – 2017
Principal
Project management, data infrastructure, security, systems integration, conversions, upgrades,
Contact Centers, CTI, IVR, ACD, PBX, CRM, WFM, VoIP, call logging/recording, monitoring,
reporting, telephony application platforms and various enabling technologies including cloud
computing system delivery.
Successfully implemented “cost save” decommissioning of legacy telephone systems and circuit
facilities for a large financial services company. This resulted in total cost reductions and savings
of approximately $100M per year in Phase I.
Additionally, deployment of over 55,000 telephones at new banking business centers achieved
concurrently as the decommissioning program was underway to sell real estate and enable
substantial cost savings, project funding via the sale of company owned assets and office
buildings.
Senior Project Manager 2009-2012
Project management, systems integration, conversions / upgrades, Call centers, CTI, IVR, ACD,
PBX, CRM, WFM, VoIP, call logging / recording platforms, monitoring, reporting, telephony
application platforms and enabling technologies.
Perform business analysis, consulting, project management and customized professional
services for critical project initiatives.
Ensure project specifications, milestones and related deliverables are completed on time
to meet budget, goals and quality targets.
Analyze and manage client's business requirements, scope, selection, design,
development, testing, training and go-live phases.
Expertise in consulting and project management for large financial services companies.
Bank of America, Charlotte, NC 2009-2010, 2012-2013, 2014
Senior Project Manager for Multiple Projects
Performed project management for Cisco & Avaya Contact Centers and BAC
Network infrastructure. Defined scope, sizing, resources and cost requirements for data
and voice centric multifaceted projects.
Assigned as a dedicated consulting resource for critical Bank of America projects and initiatives.
Technology Consultant for large enterprise Data and Voice initiatives. Developed governance
policies in conjunction with technical processes, procedures, Global Information Security
and compliance.
Technical Project Manager (TPM) May 2012 – Feb 2013
Assigned exclusively to Bank of America Projects
Planning and compliance with GIS (Global Information Security), BANA
(Bank of America, North America), to extend the Bearer-Net data infrastructure to contracted
third-party vendors external to BANA data centers, firewalls, including classified encryption
methods, proxy-servers and related security design & specifications.
Assignments involved project cost save initiatives specific to BAC / BANA vendors and suppliers.
Projects were classified under BAC “Confidential Dispatch” as required to maintain procedural
regulatory processes specified by BAC Executive Sponsors, Officers, Directors and Global
Information Security (GIS).
My role was to lead projects as a Project Manager, (TDM / TPSC / TPSM), gather technical
requirements, request and assign resources, assist with BRD (Business Requirement Documents),
SOW’s (Statements of Work), vendor contracts, HLD / LLD (High Level / Low Level Design)
development, presentations, approvals, and risk management.
Managed technology resources, reported project status to the various LOB (Line of Business)
and Program Management Organization (PMO). Managed costs, financial forecasts, budgets,
organized recurring technology, vendor & supplier meetings, conducted follow up on all related
project issues, (TAR’s) to ensure deliverables were met on time.
All projects were successfully completed on time and within budget.
Analyze, Improve Control ~ DMAIC processes within the Six-Sigma framework.
Project Manager 2009 – 2010
Performed detailed business analysis, design, development, coding and testing for large projects
centered around Genesys CTI, Call Routing, IVR’s, telephony and network elements for the
Consumer, Card Services and Home Loan lines of business.
Previous Bank of America Projects / Direct Consultant
Performed detailed business analysis, design and consulting roles.
Lead Project Manager, Certification & Testing for Bank of America’s Voice Guided Service (VGS)
project, a speech recognition customer self-service IVR platform linking all bank products and
services. Systems included 16,000+ Nortel MPS-1000 IVR ports, Genesys CTI, AT&T / MCI, ISDN
T-1’s, Nuance speech recognition software, 400+ IBM & Sun UNIX servers, Web Methods, Oracle
databases and numerous system interfaces to Bank of America Contact Call Centers, data & voice
infrastructure.
Post production VGS - Responsible for technical projects, production support, software and
hardware upgrades, system analysis, optimization, management updates and problem resolution
support to ensure enterprise mission-critical
systems maintained 100% availability.
SKILLS
Project/Program Management
Network & Data Security
Business Requirement Documents – BRD’s
Functional Specification Documents – FSD’s
Advanced & Legacy Telephony
Infrastructure
OC-48, OC-12, T-3, T-1, ISDN, MPLS Carrier Circuit Plans, Design &
Implementation
IVR/VRU Design & Implementation
NUANCE Speech Recognition Software
Resource Planning & Utilization Management
Business Process Reengineering
Vendor Contract Negotiation
SOWs
RFPs
HLD/LLD (High Level/Low Level Design) Documents
CTI Application Development
Business Development
Security Compliance
Hardware Deployment
Applications
Infrastructure Optimization
Disaster Recovery Planning
Production Conversions & Upgrades
Contingency Operation Planning & Implementation
Hardware Decommissions
Datacenter Decommissions & Relocations
Automated Test Environments and Capacity Load Testing (Hammer)
Budget Management to Forecast
Business Analysis & Gathering Requirements
Quality Assurance
Support & Training
QA Test Environments
Financial Resource Management
Six Sigma & TQM (Total Quality Management Methodologies
ISO 9000 Family - Quality Management Systems
Budgets & Forecasting
IT Inventories in Conjunction with Due Diligence – Mergers & Acquisition