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Sales Representative Support

Philadelphia, Pennsylvania, United States
April 11, 2018

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Application Support Analyst

Result-oriented Analyst offering diverse experience for over 6 years in areas of application support, maintenance, user recertification and system upgrades. Direct system support for end users throughout the US, UK, Asia Pacific regions. Effective in analyzing root cause, resolving both user and system issues, audit controls and testing system upgrades and disaster recovery. Driven to provide support and work collaboratively as part of a team.


Fidelity National Informational Services 2011 - 2017

Application Support Analyst

Provide front line support for global financial applications mainly COTS general ledger system and ancillary products

• Enhance the user experience by resolving issues, reviewing application logs, recreating user errors and improving processes

• Investigate potential issues, conduct root-cause analysis, and work with cross- functional departments to establish a timely, and complete solution

• Provide technical support for Global Information Technology Helpdesk 20 per


• Front end support for Disaster Recovery for all accounting systems

• Creates administrator and user guides for accounting applications

• Ensure adherence to governance requirements by ensuring appropriate access approvals and performing monthly and quarterly for 700 user system


• Support testing and deployment of production applications post-development, database changes and patching

• New user setups, role permissions, profile updates and user terminations

Install and update the Citrix receiver to optimize performance

Accounts Payable Specialist 2008 – 2011

Handled daily A/P processes; managed vendor/supplier relations; and oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions

• Maintained adherence to corporate, accounting and GAAP standards

• Direct contact to the business offices and vendor/suppliers for escalations, emergency payments and or providing payment confirmations.

• Renegotiated payment terms with dozens of suppliers/vendors to avoid disconnections or interruption in services

• Processed month end accrual both manually and automated in Helios



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Family Services, Mt. Holly, New Jersey 2005-2008

Consumer Transportation

Transport patients to and from residents to daily programs and ensure consumer safety and confidentiality.

• First Aid, Nonviolent crisis intervention and CPR certified.

• Record daily reports for time and attendance, as well, as vehicle maintenance.

• Direct client relations between consumer and caseworker

Nestle Waters North America, Pennsauken, New Jersey 2003 - 2005

Route Sales Representative

Provide Home and Office delivery for over 950 customers throughout a 15day schedule and maintain a record of deliveries.

• Prepare order form and sales contracts for setting up new acquisitions, as well as, rental customers. Also maintain delivery of the correct product and bottle count for each costumer.

• Assign sequencing new customers through an automated system. Providing directions to each location.

Applied payments received to accounts and provide daily reports for account reconcilement


Accounts Payable Representative Regulus Group LLC, Philadelphia, Pennsylvania Assistant Financial Analyst CoreStates Financial Corp., Westmont, New Jersey


Sun v5, Vision 6 for Sun v5, Citrix, Active Directory, B4B, Helios, FlowCentric, Intellimatch, SAP, Solomon IV, Acclaim, Peachtree Complete Accounting, Hyperion Accounting, MAS 90, Microsoft Access, Word, Excel, PowerPoint, Paradox for Windows, Lotus 1-2-3, Best FAS


North Carolina Central Univ.

Certificate in Computerized Accounting, Cittone Institute

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