Customer Service Medical

Summary of Qualifications:

Carlos Santiago

**** ******** ****. ** *

Bronx, New York 10473

Home: 904-***-****

Cell: 917-***-****

Email: *************@*****.***

• Energetic, reliable and competent professional with exceptional interpersonal and exceptional customer service and communication skills both written and verbal.

• Result-oriented, proficient in Microsoft Word, internet explorer and web research

• Possess twelve years of progressively responsible experience in all phases of medical records.

• Great aptitude for collecting/tracking information and Social Media Specialist.

• Proficiency in Microsoft Word, Excel and Autonomy/File Surf or similar records management software

• Superior organizational skills and ability to manage multiple priorities and deadlines. Novitex@ Goldman Sachs 03/2017-Present

• Print production of highly sensitive files for pitch book format for all lBD/IMD and Firm wide bankers

• Operate a Konica Minolta Bizhub Pro C5500

• Programs Adobe, Window, Power Point, Word, Spread Sheet

• Fiery Command Workstation 6 The most intuitive print job management.

• Interacted with all levels of the Firm to perform assigned responsibilities.

• Maintained comprehensive inventories of physical records. Managed retention schedules and conduct quarterly records destruction review cycles for client and firm records. Under The Umbrella Multimedia LLC. Videographer, Photographer 11/2011- Present

• Adobe Photoshop, Final cut, Adobe after effect,

• Proficient in video editing, photography, graphic design, mixing and mastering

• Editing photo, photo enhancing, special effect, video effect, photo special effect.

• Proficient in video editing, photography, graphic design, final cut, Adobe after effect, Adobe Photoshop, Lightroom.

• creating durable images by recording light or other electromagnetic radiation, either electronically

• Full-spectrum, Light field, Electrophotography, Photograms, Scanner. Bronx Lebanon Hospital Floor Tech, Environmental Services 06/2009-09/2015

• Stripped and waxed floors, operated side by side T3 machinery, Tomcat 350 riding Floor scrubber

• Cleaned and sanitized patient rooms and staff offices

• Dusted equipment, emptied trash receptacles, and transported trash to trash compactor

• Followed procedures for the use of chemical cleaners /power equipment to prevent damage to floors Source Hov Field Representative 06/1997-04/2011

• Served as third party representative of the state of disability services, Medicare/Medicaid office

• Prepared and retrieved medical data from the hospital facility network, and its affiliates Mt. Sinai Hospital, St. Barnabas Hospital, Bronx Lebanon Hospital, and Union Community Health Center

• Ensured the timely process and accuracy of all medical information requests under the direct supervision of the Medical Records Supervisor

• Responsible for medical billing duties, responsible for the organization and maintenance of all client files.

• Created and managed computerized file system, including client indices.

• Responsible for inventory and supplies, and all mailroom functions which includes scanning, coping and mailing of FedEx, Express Mail and Regular Mail.

Education: Bronx Community College

Professional Affiliations:

Member of Small Business Association

Volunteer at the Bronx Parent Housing

Electrical Technician Bronx New York

Operations Coordinator, Print & Intake

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