Customer Service Sales

Faisal Mobeen Butt

*** ***** **,

Morris Plains, NJ 07950.

Cell: 646-***-****

Email: ************@*****.***

PROFILE

Over 17 years of experience in Healthcare industry in hospital and clinic administration and medical equipment management, sales and operation. Successful leader who has served in high visibility positions in hospital and clinic settings on key administrative positions. Well versed with all facets of healthcare administration and operations ranging from HR, document support, finance, budgeting, vendor management, imaging /radiology support and compliance. Have previously served as a strategic advisor to healthcare clients and have developed and implemented customized solutions for private hospitals and clinics helping them reduce their equipment cost, improving their reliability in procedures and improving procedural efficiency.

PROFESSIONAL EXPERIENCES

Sr Director Administration

National Hospital 2009-Present

National Hospital and Medical Centre in DHA Lahore is a private facility offering top-notch medical and surgical services. This 250-bed community hospital with over 100 physicians and 850 employees in Lahore, Pakistan. National hospital has been a health care leader in the region for many years. This hospital strives to be the preeminent provider of the highest quality care for the region’s residents.

Associate Planning & Development

Accountable for associate engagement and retention.

Effectively communicate and cascade key initiatives impacting hospital administration and Technician staff. Educate direct reports regarding company policies and protocols and ensures accountability for adherence.

Oversee hospital managers to ensure that hospital operations are efficient, effective, and meeting organizational objectives.

Provide performance feedback to associates including day-to-day recognition, conducts associate performance reviews, and ensures appropriate coaching/mentoring is arranged as needed.

Understand and ensure compliance with applicable state and local agencies.

Financial Management

Utilize broad understanding of financial management to lead strategic planning for assigned hospital(s). Manages expenses, budgets, and local reporting. Develops and implements operational methods that result in efficiency and effectiveness.

Manage projects that relate to hospital expansion and growth including the addition of new services, new locations and renovations.

Monitor and controls alignment with financial operating plan.

Hospital Administration

Ensure the presentation, upkeep, maintenance and functionality of the facilities and operational effectiveness of the equipment.

Communicate protocols for daily facility maintenance to appropriate associates or managers. Relay information regarding need for repairs and/or maintenance of equipment, building, and grounds and communicates with associate regarding status.

Compliance

Maintain compliance with Safety and Risk Management guidelines.

Maintain regular and consistent attendance at work.

Maintain compliance with Personnel policies and procedures.

Diagnostic Imaging Advisory

Direct and implement management strategies for the provision of Radiological and Diagnostic Imaging Services such as MRI, radiology, CT, ultrasound and mammography. Responsible for clinical staff supervision. Work collaboratively with all internal and external customers including physicians, patients, and hospital departments ensuring customer satisfaction.

Conduct interviews, hire and train staff and conduct annual reviews with the approval of CEO.

Oversee AR related to MRI, CT and X-ray.

Handle credentialing for the imaging sites and radiologists.

Maintains good working relationships with radiologists, referring physicians and their office staff, patients, employees as well as superiors.

Responsible for monitoring purchases and approving invoices for the imaging sites.

Coordinates contracts and repair for equipment at the imaging centers-MRI, XRAY, chillers, HVAC, etc., with approval of CEO.

Mag Imaging Services

Director Strategic Planning & Operations 03/2002 – 2009

Mag Imaging Services is the premier nationwide provider of pre-owned and refurbished medical imaging systems and services. It features High End, Late Model MRI, CT, Nuclear, Cath/Angio, C-arm, Xray, Bone Densitometry, Ultrasound, Mobiles and Mammography systems from major manufacturers. Mag offers complete logistical support, turnkey services and operational support for used radiology systems.

Provided strategic leadership on assessing, integrating, deploying and supporting imaging technology at various centers in Pakistan

Successfully sold, installed and currently running about five MRI systems in different locations in Pakistan

Managed and supervised staff to achieve highest quality standards including: effective communication with physicians and patients, providing feedback, goal setting, responding to patient needs and mentoring and coaching staff to achieve performance improvement

Provided overall direction and business/sales strategy on selected clinical imaging systems and related applications

Lead efforts to provide continuous availability and maintenance of clinical imaging systems that are crucial to Mag’s overall business operations

Maintained strategic relationships and effective communication with all levels of management and staff, consultants, vendors and physicians at hospitals

Performed clinical imaging procedures when necessary while processing thorough operational knowledge of imaging machinery at Mag

Monitored work flow and ensured adherence to policies and procedures. Implemented changes as necessary to maintain efficiency

Maintained high level of customer service to all internal and external stakeholders by communicating performance standards and expectations to staff - coaching and mentoring technicians/staff at administering customer satisfaction surveys and responses to them

Ensured seamless operational processes including: Access to care, telephone service/response times, facility dwell times, practice and procedure changes, billing compliance, referral tracking and follow up, registration, quality control of correspondence, scheduling and staffing to ensure excellent patient care and service

Sustained successful financial performance of Mag by monitoring financial controls, charges and payment functions, clinic budgets, tracks performance and variance to budgets

Worked closely with the accounting department and business managers to ensure usage of appropriate accounting practices and procedures, proper preparation of budgetary reports, purchasing and expense management

Designed and ensured maintenance of effective system of internal controls which provides reasonable assurance that operations are effective and efficient, assets are safeguarded and financial information is reliable.

Supervised sales and marketing teams to achieve sales benchmarks ensuring continuous business development

Formed strong business networks while identifying new business opportunities to ensure a scalable business model

Techno Equips

Marketing and Sales Team Leader 07/1998- 03/2002

Medical equipment import and sales company with a distribution channel through local dealers all over Pakistan from United States. Provided clients like hospitals and clinics with a cost effective equipment procurement solution on a turn-key basis. Techno Equips provided solutions to nations biggest hospitals and private physician clinical practices. Some major clients include and are not limited to Doctor’s Hospital in Lahore and Karachi Institute of Orthopedics and Surgery

Provided end-to end solutions for clinics and hospitals by understanding their needs and requirements of medical equipment, placing and installing them on turnkey basis

Delivered equipment management solutions that helped clients reduce costs, increase operating efficiencies, and increased caregiver satisfaction while achieving optimal patient outcomes

Helped equip personal clinics including private rooms, Pre Op, Operation Theater, Post Op, ICU facilities

Assisted Doctor's Hospital Lahore in its initial setup by providing consultation for assessing their equipment requirements, placements and needs. Procured, Installed and operated the equipment ensuring seamless facility operation

Assisted Institute Of Orthopedics & Surgery in all its procurement needs for all procedure rooms. Helped make the entire facility operational from scratch by providing relevant equipment to private clinics, patient private rooms, ICU, Operation Theater, physical therapy facilities, sterilization room etc.

Built and leverage strong relationships with key customers to monitor customer service levels which resulted in new business opportunities

Maintained a strong global vendor network to ensure maximum profitability and cost effectiveness

EDUCATION

Business Administration & Economics

MBA Graduated 1998

Major- Marketing

Govt College & University Lahore

BSc Graduated 1995

HOBBIES AND INTEREST

Cricket, swimming, soccer, tennis, golfing, reading, traveling

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