Customer Service Administrative Assistant

Kesha R. Abdul-Mateen

**** ****** ****** ***** #*** Odenton, MD 21113 240-***-**** **********@*****.***

EDUCATION

North Carolina A&T State University, Greensboro, NC,

Bachelor of Arts in Political Science; Minor in English, May 1999

Trinity Washington University, Washington, DC

Masters of Administration- Organizational Development December 2016

SPECIAL SKILLS

Language: Spanish-fluent, Arabic-conversational

Computer: Tom-Tracks, Lexis Nexis, Microsoft Publisher, Word, PowerPoint, Excel, Outlook, Access,, InDesign, Adobe Editor

EXPERIENCE

National Architectural Accrediting Board, Washington, DC, March 2007- September 2017

EESA Program Manager, April 2017- September 2017

File management of a small program. First contact with applicants for evaluation.

Process documents for evaluation

Manage two evaluators

Money management; track regular fees, special fees and oversea the updating of the website platform

Work with outside organization to develop mutual customer transparency, issues and policies.

Communications and Program Associate, March 2007- April 2017

Managed the integration of two websites to work in tandem to create better customer service for shared customer base.

Managed the upgrade and launch of two existing website that followed the rebranding of the business. Bringing

about a new online presence to the organization in alignment with recommendations from the board and the staff.

Manage four websites; update information, format and content; contact person for web developer in regards to website, development and content

Work with collateral organizations in regards to Education Evaluation Service for Architects and architecture education.

RANDSTAD, Glenn Dale, MD and Washington, DC,

Secretarial Temp, Oct2002-May2004; Dec. 2005- Nov 2006

Administrative support, telephone customer assistance, and customer service.

Scan legal document to create electronic files for each case.

Data entry specialist, Data base specialist.

Worked with Non-Profits, Embassies, and Special Interest groups

American University, Washington, DC

Senior Account Clerk, Student Account Sept 2000-Jul 2002

Managed student information database.

Processed debts and credits on individual student account.

Assisted students and parents with student accounts payment arrangements through the University payment plan,

Financial Aid or Cash payments.

VOLUNEER EXPERIENCE

Girl Scouts of the Nation’s Capital- Service Unit 22-6

SU Encampment Coordinator May 2014- Present

Worked with an International Policy Analyst to organize major legislation.

Assisted Administrative Assistant with daily paperwork.

Assisted government relations’ team with HILL work, meeting and receptions.

Bread for the World, Silver Spring, MD

Volunteer Intern, Government Relations Jan2000- May 2000

Worked with an International Policy Analyst to organize major legislation.

Assisted Administrative Assistant with daily paperwork.

Assisted government relations’ team with HILL work, meeting and receptions.

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