Alecia Turner

***** ****** **** ******, ** ****

813-***-****

ac43ly@r.postjobfree.com

EXPERIENCE

**/** * **/** Pediatric Health Care Alliance Odessa, FL

Patient Service Representative

• Customer service

• Answering incoming calls

• Verify ins

• Scheduling apt

12/13 – 10/14 Capital One Tampa, FL

Heavy Spend

• Taking incoming calls, resolving all customer issues with their high dollar spending account

• Taking payments,

• Doing balance transfers

• Working on their travel plans from the earned points

• Waving fees

• Going

02/11 – 2013 Holiday Pack and ship FedEx Authorized ship center Holiday, FL

Owner

• Managed all aspect of setting up business accounts.

• Customer retention and satisfaction

• Established business accounts with b2b marketing

01/07 – 02/11 Homemaker

11/06 – 12/07 Everest University Tampa, FL

Admissions Representative

• Prospecting, calling (warm and cold), setting appointments, interviewing, presenting programs, and selling program to potential students.

• Student recruitment.

• Met and exceeded all sales goals.

• Received award for high sales.

11/04 – 12/06 JP Morgan Chase Tampa, FL

Financial Investigations (Asia Unit)

• Tracking transfers and investigating when there are discrepancies.

• Locating misplaced funds and allocating them to correct accounts.

Financial Specialist

• Credit card balance transfers. Helping customers by transferring their balances from higher interest credit cards and loans to a competitive interest rate card from Chase.

• Meeting and exceeding daily, weekly, and monthly goals.

• Credit card retention. Selected as one of three to retain customers who wish to close their accounts (considered to be a supervisor position).

• Selling customers additional financial products

06/03 – 11/04 Honey Baked Ham Tampa, FL

Assistant Manager

• Store operations (Sales, P&L, labor, scheduling, sales goals, hiring, training, etc.).

• Local marketing, business to business selling, prospecting and cold calling to obtain and cater large and small corporate accounts.

02/02 – 05/03 Disney Reservations Tampa, FL

Travel Reservation Specialist

• Providing customer service for dinner, air, and hotel reservations and sales while up selling and advising clients.

• Entering customer information in the database.

• Selling and up-selling services and events to customers.

SKILLS

• Time & stress management

• New employee hiring, training, & retention.

• Train the trainer program for new managers.

• Effective telemarketing.

• Inventory management & ordering.

• Team building & motivation.

SOFTWARE

• Microsoft Windows (Windows 8,10 Vista, XP).

• Microsoft Office Suite (Outlook, Power Point, Publisher, Word).

• Adobe Acrobat.

• Lotus Notes

COMMUNITY SERVICE

• Volunteer - Hunters Green Health and Safety Community Expo.

• Participant – Ocean Conservancy’s International Coastal Cleanup.

2

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