Customer Service Sales
Resume:
Alecia Turner
***** ****** **** ******, ** ****
************@*****.***
EXPERIENCE
**/** * **/** Pediatric Health Care Alliance Odessa, FL
Patient Service Representative
• Customer service
• Answering incoming calls
• Verify ins
• Scheduling apt
12/13 – 10/14 Capital One Tampa, FL
Heavy Spend
• Taking incoming calls, resolving all customer issues with their high dollar spending account
• Taking payments,
• Doing balance transfers
• Working on their travel plans from the earned points
• Waving fees
• Going
02/11 – 2013 Holiday Pack and ship FedEx Authorized ship center Holiday, FL
Owner
• Managed all aspect of setting up business accounts.
• Customer retention and satisfaction
• Established business accounts with b2b marketing
01/07 – 02/11 Homemaker
11/06 – 12/07 Everest University Tampa, FL
Admissions Representative
• Prospecting, calling (warm and cold), setting appointments, interviewing, presenting programs, and selling program to potential students.
• Student recruitment.
• Met and exceeded all sales goals.
• Received award for high sales.
11/04 – 12/06 JP Morgan Chase Tampa, FL
Financial Investigations (Asia Unit)
• Tracking transfers and investigating when there are discrepancies.
• Locating misplaced funds and allocating them to correct accounts.
Financial Specialist
• Credit card balance transfers. Helping customers by transferring their balances from higher interest credit cards and loans to a competitive interest rate card from Chase.
• Meeting and exceeding daily, weekly, and monthly goals.
• Credit card retention. Selected as one of three to retain customers who wish to close their accounts (considered to be a supervisor position).
• Selling customers additional financial products
06/03 – 11/04 Honey Baked Ham Tampa, FL
Assistant Manager
• Store operations (Sales, P&L, labor, scheduling, sales goals, hiring, training, etc.).
• Local marketing, business to business selling, prospecting and cold calling to obtain and cater large and small corporate accounts.
02/02 – 05/03 Disney Reservations Tampa, FL
Travel Reservation Specialist
• Providing customer service for dinner, air, and hotel reservations and sales while up selling and advising clients.
• Entering customer information in the database.
• Selling and up-selling services and events to customers.
SKILLS
• Time & stress management
• New employee hiring, training, & retention.
• Train the trainer program for new managers.
• Effective telemarketing.
• Inventory management & ordering.
• Team building & motivation.
SOFTWARE
• Microsoft Windows (Windows 8,10 Vista, XP).
• Microsoft Office Suite (Outlook, Power Point, Publisher, Word).
• Adobe Acrobat.
• Lotus Notes
COMMUNITY SERVICE
• Volunteer - Hunters Green Health and Safety Community Expo.
• Participant – Ocean Conservancy’s International Coastal Cleanup.
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