Social Media Customer Service

Sonnyy Liu

408-***-**** u *****@*******.***

Motivated & results-oriented Finance, Economics & Marketing professional with a proven track record of understanding key business objectives & applying data-driven approaches to achieve success

Demonstrated Achievements

Digitally-savvy Business driver, Marketer & Social Media expert

Regularly recognized as subject-matter-expert in Economic principals & applications

Continuously demonstrates excellence in communication & public speaking to senior-level executives

Results-oriented team-player that collaborates with internal teams & clients to ensure business success

Professional Experience

KZ Kitchen – San Jose, CA

Marketing Analyst 11/2017 – Current

Design, develop & optimize critical brand Marketing campaigns & initiatives that drive business growth & revenue

Design essential product catalog that drove business development & achieved stated objectives

Lead & maintain corporate brand website, including content development, product highlights & pricing information

Drive social media efforts, including reviews & community management, for Yelp & Facebook platforms

Analyze & respond to business questions from existing & prospecting customers, including problem resolution & follow-up

Collaborate with cross-functional teams to consistently deliver innovative Marketing materials & campaigns

Regularly presented key findings & campaign briefs to internal management

Vode Media, LLC – Sunnyvale, CA

Marketing Assistant 01/2017 – 06/2017

Assisted in key Marketing initiatives & coordinated key communications for leadership

Directly responsible for handling customer service issues

Successfully communicated internally to leadership & externally to clients through email & phone calls

Handled & coordinated Marketing Supervisor’s schedule, kept track of key Marketing meetings & documents minutes

Education

Bachelor of Arts – Economics, University of California - Davis, Davis, CA

Concentration in Financial Economics, Data Analysis & Public Finance

Bachelor of Business Administration, De Anza College, Cupertino, CA

Concentration in Economic Development, Industrial Organization & International Economics

Technical Skills

Proficient in Microsoft Word, PowerPoint & Excel

Core Competencies

Marketing Business Analysis Digital Marketing

Social Media Data Analysis Digital Analytics

Communications Presentation Skills Business Development

Language Skills

Fluent in English, Chinese Mandarin & Chinese Cantonese

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