Customer Service Supply Chain

Karimah R. Morris Dutton

**** **** ******,

San Diego CA 92105

Email: ***********@*****.***

Phone #: 619-***-****

Summary:

Highly experienced operations professional with over 15 years of proven success in supply chain, logistics, leadership, customer service, dispatch, and document control. I have recently relocated to San Diego, CA and I am pursuing a continuing career with an organization where I can be of excellent value and contribute to the growth of that organization.

PROFESSIONAL EXPERIENCE:

Sep. 2013 - Aug. 2017

LOGISTICS COORDINATOR

INGERSOLL RAND LATIN AMERICA, Panamá

Responsible for supply chain management of imported and exported products, successfully performed all responsibilities regarding international transportation, customs, 3PL sourcing, and freight insurance operations. Executed superior customer service to address client needs and conducted business development activities for existing and new clients. Performed all associated warehousing and distribution responsibilities including inventory control at multiple sites. Responsible for procurement of goods and services and management of approved supplies performance to key performance indicators (KPIs).

Feb. 2011 - Aug 2013

LOGISTICS COORDINATOR (Import/Export)

GRUPOS UNIDOS POR EL CANAL, Gatún, Panama.

Responsible for shipping and receiving activities which included processing, sorting, and delivery of packages and freight to meet materials and logistic demands. Lead coordinator for the entire Atlantic division. Responsible for the successful tracking of products to vendor purchase orders to meet delivery and quality requirements. Performed import and export functions including formulation of reports to management.

Sept. 2007 - Feb 2011

IMPORT CUSTOMER SERVICES

PANALPINA S.A. Colon Free Zone, Colón, Panama

Responsible for the coordination of import cargo with brokerage agents, local providers, and procurement department to insure the successful delivery of products. Tracked all related activities through systems software and communication. Customer service center responsibilities for pharmaceutical products for the Far East, Middle East and South America. Key account management

several large accounts.

Oct. 2004 – Dec. 2006

IMPORT COORDINATOR

Maersk Line/Maersk Logistics, Manzanillo International Terminal

Shipping and transport agent for import products, customer service delivery and operations, and administration responsibility. Tracking and reporting of all vessel operational movements including invoicing and reconciliation of charges incurred.

Feb. 1994 - Sept. 2002

Operation Secretary/ Clerk Accountant

NORTON LILLY INTERNATIONAL. Colon, Panama

Responsible for the invoice surveyor charges of expenses required by crewmember activities and established the creation of disbursement accounts. Scheduled offsite meetings with General Manager, organized conference meetings with staff and management, which included report responsibilities. Reconciled billing for freight charges, created reports to overseas agents to support the operations department, and Board Officers. Drafted proposals, and responsible for procurement of office supplies.

PROFESSIONAL EDUCATION:

2002-2004/ ULACIT Post-Grade Business Strategy MBA emphasis in RRHH

1994-2001/ UP BA Secretary Manager & Bilingual Office Administration

1987-1993/ St. Mary’s Academy High School Diploma Bilingual Commerce

Languages: Fluent in English and Spanish

Awards and Acknowledgments:

1994. Total Quality Attainment Secretaries Award.

1994. Submitted and reengineered idea that was adopted by the International Facilitator of Learning, Fernando Sanchez Arias.

Special Skills:

Spective Tracking SAP, Oracle E- Business, Tracking Advance information, Outlook BA PA, ICB (Inter Company Billing) IES System, Manpower, Microsoft Word, Excel, Word Perfect, PowerPoint, Diagrams Formats, Faxcom, Spective Order, Inland Transportation Customs House Brokerage, Contracts and Claims, Pantrace, IDS, XCP.

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