Customer Service Manager

Brent Anthony Brown II

**** ********* ******, ******** ** 30338

973-***-**** (Mobile) Email: *****.*******.******@*****.***

Professional Profile

Enthusiastic, motivated professional with extensive sales background & customer service experience; Strong background in leadership, organizational and customer management, with the ability to handle multiple tasks while maintaining productivity and insuring quality of service. Seeking to obtain a position where I can maximize my professional skills, quality assurance knowledge, and consulting experience.

Professional Experience

Camden Properties Atlanta, Georgia

Leasing Consultant March 2017- Present

Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).

Immediately record all telephone and in-person visits on appropriate reports.

Files own guest cards and maintain according to established procedures.

Inspect models and available “market ready”, communicate related service needs to Property Manager.

Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.

Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.

Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.

Ensure apartment is ready for resident to move-in on agreed date.

Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.

Secure new residents signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.

Assist in monitoring renewals. Distribute and follow-up on renewal notices.

Monitor advertising effectiveness. Gather information about market competition in the area and file.

Represent the company in a professional manner at all the times. Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.

Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.

Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.

Maintain open communication with Property Manager and Maintenance Supervisor.

Contribute to cleanliness and curb appeal of the community on continuing basis.

Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.

Accept rental payments and give immediately to Assistant Community Manager.

Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.

Maintain current resident files.

Maintain and record daily inspections for the community.

Distribute all company or community-issued notices.

Maintain accurate monthly commission records on leases and renewals for bonus purposes.

Assist management team with other various tasks as required.

Consistently implement policies of the community.

Aerotek Fresenius Kidney Care Kennesaw, Georgia

Patient Admission Coordinator March, 2016- December, 2016

Ensures efficient and effective use of staff (FTEs) through development and implementation of detailed schedules for employees adjusting assignments according the call volume load.

Monitors and performs ad hoc quality checks to ensure staff are productive and are providing the appropriate level of support.

Ensures adherence to standard procedures to obtain necessary personal and financial data from patient, patient’s representative or referral source to determine eligibility and to complete customer service requests.

Ensures staff adheres to and follow established policies and procedures and government regulations regarding the handling of patient and confidential information, and data collection and auditing activities.

Ensures operations meet policy and procedure performance metrics, quality improvement program standards, and the requirements of laws and regulations and standards of FMCNA

Provides subject matter expertise, support and guidance to staff regarding procedures, issues and problems ensuring appropriate application and resolution.

Orients, trains, develop and coaches’ new PAS/Customer Service Coordinators as well as existing staff to ensure goals and objectives are met.

Ensures collaboration with applicable billing groups.

Ensures appropriate escalation and referral of patient inquiries, complaints and grievances to the appropriate FMCNA departments according to established procedures. Acts as the liaison between call center staff and departments and customers to ensure unimpeded resolution of customer service related issues.

Neiman Marcus Atlanta, Georgia

Customer Service Associate June, 2015- January, 2016

Support the Assistant Store Manager at the point of sale

Assists customers in a timely and efficient manner with merchandise, sales returns, exchanges, credit account inquiries and open new credit accounts

Administrative duties that include: answering phones in a courteous manner, completing daily cash office reports and deposits, and monitor POS pay outs

Adhered to company’s Customer Service Standards

Randstad Inc. DEXIS Inc. Alpharetta, Georgia

Customer Service Representative (Order Processing) November, 2014- July, 2015

Review and process, sales orders, warranty orders, and shipping information, in a timely manner according to released work instructions.

Provide world-class customer service, response time, and follow through to internal and external customers.

Verifying accuracy of complete orders through quality self-checks

Ensure orders are entered only if they meet the pricing approval and other policy guidelines.

Coordinate warranty orders/information with dealer partners.

Special functions including international customer service support such as ensuring that international sales orders get entered for products that are registered to the ordering country.

Ensure smooth and seamless processing of special promotional offerings and programs

Provide customers with timely quotes, order status, and transportation information.

Other related administrative duties/projects as directed

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