Customer Service Representative

Dominique Brown

**** *** ***** **** #***, Knoxville, TN 37920 ■ H: 865-***-**** ■ ***************@*****.*** Goal-oriented customer service representative dedicated to high levels of customer satisfaction and meeting aggressive business goals. Patient and Reliable with specialized knowledge in Customer relations.

Customer and Personal Service Writing

Active Learning Judgment and Decision Making

Computers and Electronics Active Listening

Accenture – Louisville, TN

Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.

Maintain files and control records to show correspondence activities. Gather records pertinent to specific problems, review them for completeness and accuracy, and aach records to correspondence as necessary.

Route correspondence to other departments for reply. Compile data from records to prepare periodic reports. Customer service representative, 05/2015 to 02/2016 Sitel – Knoxville, TN

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems. Refer unresolved customer grievances to designated departments for further investigation. High School Diploma: May 2015

Heritage High School - Maryville, TN

Professional Summary

Skills

Experience

Education

Chargeback Specialist, 06/2016 to 11/2017

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