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Customer Service Executive Assistant

Phoenix, Arizona, United States
April 10, 2018

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Corina Marquez

***** ***** ** **, ***********, NM 87121

Phone: 505-***-****



I have abundant people skills which are friendliness, kindness, and approachability. People tend to find it easy to talk and relate to me, and I to them. Being a team player is one of my greatest skills. I can multi-task, answer phones, type on the computer and still know what’s going on in the work place in a carefree professional manner. I feel that the number one priority at my job is the client/student/customer or task at hand. I have learned to deal with all types of people and problems. I get along great with others and build personal relationships fast and easy. I always take on a leadership role and I’m an example to my colleagues. I am self-motivated, responsible, and reliable. People consider me flexible and organized with demonstrated follow-through. I have excellent administrative and communication skills, both verbal and written. I have a vast knowledge of various skills which help me succeed in life. I’m able to multitask in a deadline driven environment. I can understand and follow specific instructions and procedures. I have extensive knowledge of MS Office applications including Excel Spreadsheet, Word, Outlook, and PowerPoint.


Master’s Degree in Elementary Education- August 2016-Currently Enrolled- University of New Mexico

Bachelor of Science in Radiological Sciences December 2014-University of New Mexico

Associate of Science in Radiology Technology August 2013-Central New Mexico Community College

Associate of Arts Degree in Liberal Arts May 2013- Central New Mexico Community College

Associate of Arts Degree in General Studies May 2013- Central New Mexico Community College

Certificate in General Studies December 2012- Central New Mexico Community College

Associate of Arts Degree Pre-Health Sciences December 2010- Central New Mexico Community College

Member of the Phi Theta Kappa Honor Society Central New Mexico Community College- 2009, 2010, 2011, 2012, 2013

I enrolled at Central New Mexico Community College in January 2009. I have made great strides to keep my grades in a high priority and have maintained a 3.25 GPA or higher my entire time enrolled at CNM. I was also accepted into the Honor Roll Society for my academic progress. I transferred to a four-year college at the University of New Mexico in August 2013 to pursue my bachelor’s degree in Radiology. I graduated in December 2014 with a 3.57 GPA. I’m currently enrolled in the Master’s Degree of Education program at the University of New Mexico.


Science Teacher 7-9th Grade (August 2017 – Current)

Legacy Academy 7201 Central N.W Albuquerque, NM 87102


To plan, organize and implement an appropriate instructional program in a learning environment that guides and encourages students to develop and fulfill their academic potential. Plan, prepare and deliver instructional activities that facilitate active learning experiences. Develop schemes of work and lesson plans. Establish and communicate clear objectives for all learning activities. Prepare classroom for class activities. Provide a variety of learning materials and resources for use in educational activities. Identify and select different instructional resources and methods to meet students' varying needs. Instruct and monitor students in the use of learning materials and equipment. Use relevant technology to support instruction. Observe and evaluate student's performance and development. Assign and grade class work, homework, tests, and assignments. Provide appropriate feedback on work. Encourage and monitor the progress of individual students. Maintain accurate and complete records of students' progress and development. Update all necessary records accurately and completely as required by law, district policies and school regulations. Prepare required reports on students and activities. Manage student behavior in the classroom by establishing and enforcing rules and procedures. Maintain discipline in accordance with the rules and disciplinary systems of the school. Apply appropriate disciplinary measures where necessary. Perform certain pastoral duties including student support, counseling students with academic problems and providing student encouragement. Participate in extracurricular activities such as social activities, sporting activities, clubs, and student organizations. Participate in department and school meetings, parent meetings. Communicate necessary information regularly to students, colleagues and parents regarding student progress and student needs. Keep updated with developments in subject area, teaching resources and methods and make relevant changes to instructional plans and activities.

Executive Assistant/Event Coordinator (September 2015 – July 2017)

National Hispanic Cultural Center 1701 4th Street S.W Albuquerque, NM 87102


501(c)3 nonprofit organization. It is my responsibility to run the day to day functions for the Foundation Office at NHCC. These duties include but are not limited to greeting patrons, faculty, staff, and Board Members. Strong communication skills (face-to-face, phone, email, text, social media). Exceptional organizational skills. Maintained the director’s calendar and meeting schedule. Clerical functions copying, collating, word processing, filing, answering phones, etc. Coordinates all business activities for director, maintains calendar, scheduling and coordinates all meetings and general communications in addressing issues; acts as liaison between staff on daily administrative activities. Coordinates Board meetings which includes venue, food, agenda/handouts and materials, technology equipment required and PowerPoint. I’m responsible to sort, screen, and distribute incoming and outgoing mail both internal and external. Comply with Federal Privacy laws when accessing confidential donor information. Identifies, develops, and maintains working relationships with the organization and community agencies for support as appropriate. Answering phones and screening calls in a professional and discreet manner. Conducting detailed research to make recommendations for the company. Negotiating on behalf of the company to save cost. My level of supervision varied from close supervision to working independently. I provide customer service to donors, other departments, and the public. I maintain donor records, input required data into integrated data base, and manage, expedite, and maintain files, records, and other documents to ensure accurate and complete files. Maintain records on the computer data base, paper file, confidential files and protecting privacy. Scanning, faxing, and uploading information. I operate a computer to write documents, draft, edit, revise, and print letters, tables, reports, and other materials. Experience using a development or fundraising database, Raiser’s Edge. I order, stock, and distribute office supplies. I also participated in event plaining including the annual Maravilla Gala (900 attendee event), Board, Advisory and Executive Committee Meetings and raising money through silent auctions. Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc. Calculate budgets and ensure they are adhered to. Coordinate and monitor event timelines and ensure deadlines are met. Coordinate event logistics, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations. Keep inventory of backdrops, projectors, computers, and other display materials. I held philanthropy meetings with prospective donors as well as ran the Membership program and Membership events. I was responsible to resolve routine process problems as they arise to ensure client satisfaction. I also perform basic, routine bookkeeping functions; simple billing and cash receipt activities, purchase orders and reconciling. Cash handling and bank deposits. POS system and cashier. Fantastic time management. Other duties as assigned to meet departmental needs.

Student Adviser/Executive Assistant University of New Mexico-UNM Paramedic Academy (June 2015 – August 2016)

University of New Mexico, 1 University Blvd. Albuquerque, NM 87131. 505-***-****

Serves as a student advocate to traverse them through university policies and procedures, registration, progression requirements and payment options. Counsels students and provide advisement in degree paths and course outline. Ensure schedules are monitored so students are in compliance and on their way to graduation. Perform back ground checks and fingerprints for new students accepted into the program and maintain files with up to date immunizations and CPR cards. Keeping department in line with state accreditation by maintaining organized files. Perform operational support activities required by the college, special projects, information gathering and analyzing, and inventory control. Duties included; purchasing and inventorying supplies, calendaring/scheduling meetings for the director, answering phone calls, including new student calls, maintaining files. Composing communications, faxing correspondence, sorting and screening mail, and updating student files. Booking travel for the department instructors which included hotel accommodations, airline flights, car rentals, convention or meeting itineraries and food vouchers.

Customer Relations Specialist (February 2014 – September 2015)

Big Brothers Big Sisters, 2500 Louisiana Blvd. NE Ste#200 Albuquerque, NM 87110

505-***-**** ext. 10

501(c)3 nonprofit organization. Without direct supervision perform functions such as typing letters, filing, copying and other clerical duties. Answering phones, greeting visitors and being overall friendly to everyone who walks in the door. I also do back ground checks and fingerprints for new volunteers and run those volunteer’s names through various data bases i.e.; sex offender registries to ensure the safety of the children who are enrolled here for mentorship. I use my customer service skills to do reference checks for our volunteer’s via telephone questions. Schedule and coordinate meetings, events, interviews, appointments, and other similar activities for new volunteers and children entering into the Big Brothers Big Sisters program. Perform a wide range of staff and operational support activities for the organization. I serve as a contact between other departments. I help in resolving everyday administrative and operational problems. Provide secretarial support for the organization such as answering telephones, assisting visitors, and resolving and referring a wide range of administrative problems and inquiries. Assist in problem solving, strategic, goal planning and operational concerns or issues arising in the work place. Establish, maintain, and update files, databases, records, and/or other documents.

Executive Assistant/Event Coordinator Central New Mexico Community College -CNM Foundation (July 2010 – August 2013)

Central New Mexico Community College, 525 Buena Vista SE Albuquerque, NM 87106


501(c)3 nonprofit organization. It is my responsibility to run the front reception desk for the Foundation Office at CNM. These duties include but are not limited to greeting students, faculty, staff, and Board Members. Clerical functions copying, collating, word processing, filing, answering phones, etc. Sorts, screens, and distributes incoming and outgoing mail both internal and external. Compliance with Federal Privacy laws when accessing confidential student information. Level of supervision will vary from close to working independently. Provide customer service to students, other CNM departments and the public. Maintains student and donor records, inputs required data into integrated student data base, and manages, expedites, and maintains files, records, and other documents to ensure accurate and complete files. Experience using a development or fundraising database, Raiser’s Edge and Blackbaud. Provides routine advice, guidance, and assistance to departments, staff, and prospective and current students regarding admission/transfer, or records and registration policies and procedures, scholarships, and grants. Orders, stocks, and distributes office supplies. Event plaining including the annual Donor Appreciation Dinner, Staff Appreciation Day, and Board Meetings. Philanthropy meetings with prospective donors. Honorary Student speaker at the 2013 CNM Foundation Donor Appreciation Dinner. Did currier services while using the CNM company vehicle to take documents to other campuses. Resolves routine process problems as they arise to ensure client satisfaction. Performs basic, routine bookkeeping functions, simple billing, and cash receipt activities. Other duties as assigned to meet departmental needs.

Student Advisor/Senior Assistant Central New Mexico Community College -CNM Nursing Department (Feb 2009 – July 2010)

Central New Mexico Community College 525 Buena Vista SE Albuquerque, NM 87106


Responsible for providing educational guidance and assistance for students by planning schedules, recommending courses, and determining appropriate education solutions for different types of students. Follow through and track the advancement of students. Additionally, provide case management to students who do not meet local educational requirements. Provide assistance for at-risk students. Facilitate relationships between the student and other individuals on campus who may provide assistance and uphold the academic standards of the institution.

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