Manager Case

SUMMARY

Experienced case manager with extensive experience working one on one, teaching, coaching, and guiding vulnerable and at-risk populations including those struggling with homelessness, behavioral health issues, and cognitive challenges. Proven track record of reducing barriers and motivating change for long term, sustainable gains. Known for collaborating with outside agencies and bringing passion and focus contributing to achievement of short-term and long-term agency goals. Current CPI, First Aid/CPR Certification, and Level One Fingerprint Clearance Card.

PROFESSIONAL EXPERIENCE

Acelero Learning, Monroe, Louisiana 2017 - Present

Family Support Advocate

-Conducted parenting seminars for families to promote family environments that enhance childrens’ environment

-Linked vulnerable families with community resources

-Maintained internal and external service coordination

-Enhanced program collaboration

Lutheran Social Services, Phoenix, AZ 2016 - 2017

Licensing Agent

-Visited 30 foster homes a month

-Maintained a case load of at least 20 children, most having special needs

-Recruited foster homes that met or exceeded quality standards

-Coordinated placements and discharges

-Provided training for foster parents and ensured trainings were complete, current, and compliant with program standards

Labor’s Community Service Agency, Phoenix, AZ 2016 Case Manager

-Assisted over 30 families in transitional housing in obtaining permanent housing, gainful employment, and economic self-sufficiency

-Established and maintained a broad network of over 50 outside agencies to efficiently reduce barriers for families

-Recognized for accurate case documentation in hard files and Homeless Management Information System (HMIS)

PROFESSIONAL EXPERIENCE (Continued)

Arizona State Department of Developmental Disabilities, Phoenix, Arizona 2015

Case Manager

-Managed up to 45 client accounts with the Division of Developmental Disabilities (DDD) Support Coordination Unit

-Accountable for documentation, file maintenance, eligibility, intake, and redetermination

-Coordinated work unit activities

-Responded to inquiries from the public, agency, and staff

-Attended IEP, CFT, and court hearings

Laveen School District, Laveen, Arizona 2005-2015

Behavior Monitor

-Established daily group interventions for over 30 students

-Facilitated life skills/etiquette program, step up, and bully control

-Created behavior and etiquette booklets, bulletin boards, and flyers to support behavior and life skills programs

Laveen, Roosevelt, and Washington School Districts, Arizona 1998-2006

Substitute Teacher

-Established daily group interventions for over 30 students

-Facilitated life skills/etiquette program, step up, and bully control

-Created behavior and etiquette booklets, bulletin boards, and flyers to support behavior and life skills programs

EDUCATION

Valley of the Sun United Way Phoenix, Arizona

Certified Financial Coach

Kaplan University Phoenix, Arizona

BA, Psychology (in progress)

Rio Salado Community College Phoenix, Arizona

AA, Addictions

Anchor Bible Institute Phoenix, Arizona

BA, Religious Education

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