Data Entry Customer Service

John Ritter V. Belocura

*** ** ********** ********, *****, UAE

Tel No: +971*********

E-mail Add: *************@*****.***

OBJECTIVES:

To utilize my potentials, experiences and further strengthen my capabilities to be an associate in the company, thus as a result it will benefit the organization I will be working with. Likewise, live with the values and principles that the company obtains during the time that I will be working.

AREAS OF EXPERTISE:

Easy to adapt new environment and able to learn quickly

Versatile to multiple task given

Customer service oriented

Organized, focused, analytical and systematic

Hardworking & willing to work under pressure

Can work with less supervision

High level of motivation & initiative

Computer average skills on MS applications

Well versed with PC Software applications in a creative environment.

Familiar with basic software used for creative executions such as intermediate in Database system, Multimedia editing and basic in programming and Adobe premiere.

Able to develop processes in terms documentation that could help the clients on innovation aspects.

WORK EXPERIENCE

Customer Service Representative (Chat support)

October 2016 – December 2017

SUTHERLAND GLOBAL SERVICES

CLIENT: Ali Express / Alibaba

Services: E-commerce

DUTIES & RESPONSIBILITIES

-Follow communication procedures, guidelines and policies

-Assist with placement of orders, refunds, or exchanges

-Contribute to team effort by accomplishing related results as needed

-Manage large amounts of contacts

-Utilize computer technology to handle high contact volumes

-Keep records of customer interactions

-Provide accurate, valid and complete information by using the right procedure/tools

-Identify and assess customers’ needs and provide resolution to achieve satisfaction

-Build sustainable relationships of trust through open and interactive communication

-Inform customer of deals and promotions

-Submit daily reports

-Send follow-up emails to the sellers or customer if necessary

Data Capture operator / Data Controller

November 2015 – September 30, 2016

FILMETRICS CORPORATION

CLIENT: Social Security System (JS Gaisano branch)

Services : Biometrics Information Services, Public Sector Facilities, Rapid Identity, Authentication,

Automated Truck Haul and Mobile Turnstiles

10th Floor, Triumph Building 1610 Quezon Avenue, Brgy. South Triangle Quezon City, Philippines 1103

DUTIES & RESPONSIBILITIES

-Perform Scanning using the scanner from the marked location/region of the document as per the specifications provided in the specified file formats

-Crop the image using standard tools as appropriate

-Custodian of important documents for such as forms filled by the client.\

-Paper files will be sorted and organized accordingly for quick retrieval to re-check or confirmation is needed.

-Carefully read and understand the source data for entry from the source paper files, documents; verifying and logging receipt of data; obtaining missing data

-Records data by operating data entry using the application system and resolving processing problems and ensure control of all data is managed as per the document control procedures.

-Records and enters the data accurately (without errors) as per the business requirement as trained by customer

-Logs the details of errors / messages encountered during data entry

-Protects paper files - the information and files in the batches

-Report any administrative issues, service delivery issues and daily progress status to the Data Entry Lead and to the Project Manager

-Accomplishes the project goal and mission by completing the targeted assigned batch of files with good speed and ensuring quality of data (error free entry) related results as needed

-Develop document control processes for minimal loss and effective move of documents, customers’ faster transactions and to help the smooth workflow that would be beneficial to the client.

-Submit documents before the given deadline in order to avoid jeopardizing other departments because of a late submission of a document or file.

-Any other tasks assigned and implemented by the Head Office cascaded by the Project Manager.

Data Entry / Document Controller (part time)

Sep 2012 - Nov 2012

IPSOS

Service : Global Market Research

D2 Kawayan Drive, Matina, Davao City

DUTIES & RESPONSIBILITIES

-Gather, Prepare, compile and sort documents from the information gathered for data entry such as basic information of the respondents and given answers

-Verify data and correct data where necessary

-Obtain further information for incomplete documents

-Update data and delete unnecessary files

-Combine and rearrange data from source documents where required

-Enter data from source documents into prescribed computer database, files and forms

-Transcribe information into required electronic format

-Scan documents into document management systems or databases

-Check completed work for accuracy

-Store completed documents in designated research program

-Maintain logbooks or records of activities and tasks

-Respond to requests for information and access relevant files

-Print information when required

-Comply with data integrity and security policies

-Additional task as per request of the management pertaining to documents or information required to finish the research.

EDUCATIONAL BACKGROUND

Tertiary Education: Bachelor of Science Information Technology

University of Mindanao

November 2012 - March 2015

SCHOOL ORGANIZATION:

Chess Club Varsity player – Sta. Ana National High School (1999 – 2003)

PERSONAL BACKGROUND

Gender: Male

Civil Status: Single

Birth date: May 03, 1986

Birthplace: Davao City, Philippines

Nationality: Filipino

Language: English, Tagalog and Cebuano (mother tongue)

Visa status: Visit Visa (can join immediately)

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