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Customer Service

Wendell, North Carolina, United States
April 12, 2018

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**** ***** **** *****

Cell phone: 919-***-****

Wendell, NC 27591


Career Overview

Committed and motivated Customer Service Representative with exceptional customer-relation and

decision-making skills, strong work ethic, professional demeanor, and great initiative.

Skill Highlights


Customer Service


Microsoft Office


Lotus Notes


Microsoft Outlook

Organizational skills

Microsoft Access

Data Entry

Microsoft Excel


Microsoft Word

Core Accomplishments

•Collaborated with management and the client to ensure smooth work flow and efficient organization operations.

Professional Experience November 2011 – August 2016

Adreima Patient Financial Service

Customer Service Representative

Raleigh, North Carolina

•Incoming/outgoing calls to individuals in reference to their medical accounts. Clients include medical

Centers, stand-alone hospitals, primary care physicians, physician practice groups, and hospital based

Physician’s and groups.

•Take Insurance information by phone and submit all claims to include Medicaid and Medicare.

•Process electronic payments all credit cards, debt cards, and personal checks.

•Maintain and update database for all guarantor accounts.

•Administration of all forms to be submitted.

•Provide information to guarantors and answer all questions concerning their accounts.

•Offer and set up payment plans to resolve guarantors debt.

•Maintain and update client guidelines.

•Other duties according to Supervisors.

GlaxoSmithKline, Inc. March 1995 - June 2011

Security Shift Supervisor

Research Triangle Park, North Carolina

• Overseen daily office operations for staff of eight employees. Trained employees on procedures.

• Assisted in all areas of administrative work including data entry, receptionist duties.

• Maintained data base entry and updating.

• Responded to all emergencies on site to include fire, medical, trespassing, theft, auto accidents, and alarms.

• Monitored access control closed circuit surveillance cameras

• Issued badges to employees, contractors and visitors in accordance with the badge system.

• Answered Telephones, conduct driving patrols, collect all post keys and radio equipment at the end of shift.

Planned Parenthood of the Capitol and Coast May 1993 - March 1995

Front Office Clerk

Raleigh, N.C.

•Scheduled patient appointments for three doctors

•Answer telephones gave information regarding patient services.

•Checked patient in/out, including final billing at the end of service.

•Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.

•Organized charts regularly in accordance with clinic policy and procedures.

•Responsible for filling out forms in reference to the service patient was receiving.

•Gave patient test results over the phone in accordance with clinic policy and procedures

Graduate Franklin K. Lane High School June 1969

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