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Manager Customer Service

Dubai, Dubai, United Arab Emirates
April 12, 2018

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Andrea L. Pabion

Address: Al Amal Building,

Corner 2nd and 9th street,

Umm Hurair 1, Bur Dubai

Dubai, UAE


Mobile: +971*********

Position Desired: Receptionist


To be associated with a well established company that will provide opportunities for career advancement which I can prove my worth.


*Able to work on own as part of the team

*Highly versatile to people and situation

*Proven leadership skills involving supervising

*Dedicated in maintaining high quality standards

*Process excellent communication and presentation skills

*Natural flair for generating creative, innovative and profitable ideas

Educational Background


University of St. La Salle – Bacolod, Philippines

Bachelor of Science major in Computer Science Oct. 2009


Open Door Christian Academy – Talisay, Philippines March 2005

Job Skills

*Excellent Communication Skills (written and verbal)

*Excellent Typing Skills

*Excellent Customer Service Skills

*Excellent Supervising and Managing Skills

*Excellent Organizational Skills

*Excellent Analytical and Cashiering Skills

*Computer Literate (MS Office-Ms Outlook, Ms Word, Ms Excel, Ms PowerPoint)

Work Experience

*Executive Secretary cum Receptionist

Mercury General Trading Co LLC (DUBAI) May 21, 2017 - Present

Job Description:

Answer telephone calls and give information to callers, take messages, or transfer calls to appropriate individuals.

Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.

Ensure knowledge of staff movements in and out of organization

Provide general administrative and clerical support

Locate and attach appropriate files to incoming correspondence requiring replies

Mail documents and other information. Maintain scheduling and event calendars

Schedule and confirm appointments for guests, clients and customers

Set up and maintain paper and electronic filing systems

Coordinate conferences and meetings

Monitor and maintain office equipment

Arrange hotel and flight bookings

Make monthly bill payment report

Maintain the reception area

*Executive Front Office Receptionist

Dubai International Hotel (DUBAI AIRPORTS) March 22, 2015 – May 17, 2017

Job Description:

Receive executive guests to the hotel by greeting them warmly, attending to their inquiries and also answer inquirers over the phone.

Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.

Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.

Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

*Project Coordinator

Philippine Veterans Bank (PHILIPPINES) Oct. 1, 2010 – March 2015

Job Description:

I was assigned to work in Treasury Dept. in Casino Filipino as a Bank Money Counter Team Leader/Project Coordinator. I have supervising skills and I have a team that provides accuracy in verification of money counting in every slot machine boxes. Moreover, I manage documentation of reports with organizational skills along with data encoding and a use of MS Office-MS Outlook.

*Accounts Receivable Analysts

Central Negros Electric Cooperative Feb. 17, 2010 – Sept. 30, 2010

Job Description:

My tasks were to receive payments like cashiering for reconnecting/disconnected consumers. It involves analyzing, computing monthly reports and organizing files/documents.

Trainings & Seminars Attended

*Counterfeit Money & Fraud Detection Seminar: New Generation & US

Dollar Currencies

- Ms. Aileen G. Manansala

Philippine Veterans Bank – Iloilo Branch Sept. 29, 2012

*Continuing Education Program AMLA Rules and Regulations 2011

- Ms. Ma. Lourdes B. Luna

Philippine Veterans Bank – Iloilo Branch Oct. 8, 2011

*Basic Orientation for Newly Hired Employees

Philippine Veterans Bank – Makati (Main Branch) Oct. 17-19, 2010

Personal Data

Birth Date: January 22, 1989

Birth Place: Bacolod City

Gender: Female

Civil Status: Single

Nationality: Filipino


Ms. Alaa Al Boushi

Operations Manager – MGT


Mr. Chamika Wickramanye

Duty Manager-Dubai International Hotel

Mr. Roy Anirban

Duty Manager-Dubai International Hotel

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