Technical writer

Krishna Prasad

Dubai, UAE, Contact: +971-********* *.*.*********@*****.***

Profile Summary

Results-driven professional having over 8 years in Technical Writing, 4 years in Release Management.

Developed content and supervised technical projects in PSS (Passenger Service System), Airport Baggage Handling, ULD (Unit Load Device) and Digital Television.

Specialities: Technical Writing, Web Editing, Configuration & Release Management, Requirement Analysis, Training, and Project Coordination.

Skills

Proficient in Microsoft Office, MS Visio, Adobe RoboHelp, Adobe Acrobat, Adobe FrameMaker, Tridion, ServiceNow, HPSM, JIRA, Middleware and Confluence.

Research and validate information to prepare technical documents.

Complete the assigned tasks within fixed timeline.

Desktop publishing, online documentation and editing.

Excellent communication skills – both written and verbal.

Problem-solving and decision-making capability.

Strong relationship building and interpersonal skills.

Education

M.A English Literature, Bangalore University, 2002.

Employment History

Technology Specialist

Working for Emirates Group IT through NIIT Technologies, Dubai

Apr 2012 – Till date

Responsibilities:

Technical Documentation and Project Coordination

Create and update User Manuals, Online Help files, System User Guides [Product Guide], Service Catalogue, Infrastructure SDP (Service Design Package), Infrastructure Deployment Design Document, Installation Guides, Web Service Specification Documents, Application Support Guides, and Process Documents.

Develop training curriculum for various technical subjects.

Interpret technical document in to clear, concise and user-friendly language.

Responsible for project planning, task allocation, and monitoring.

Network with Project Managers, Network Engineers, Business Analyst, Developers, Designers and Testers to understand the requirement, potential improvements and prepare appropriate information according to set standards.

Identify and execute continuous improvement.

Respond to requests for clarification on technical documentation.

Provide consistent follow-up on projects.

Release Management

Plan the release cycles across the portfolio of application and services, including managing the overall release schedule.

Coordinate with project teams to achieve release milestones.

Develop and maintain system documents, interface register related to web services.

Provide consultation to various projects within the organisation related to release and configuration management requirements.

Manage risks and resolve issues that affect the release scope, quality and schedule.

Coordinate release across dependent components (network, DB, services, scripts, etc.

Ensure release documentation including implementation plan and supporting documents are complete, reviewed and signed off by concerned parties.

Coordinate with development and testing engineers to ensure that all impacts of branches and code merges are fully complete.

Maintain release repository and key information such as release procedures, dependencies list.

Facilitate weekly release reporting and communicate to management.

Lead Engineer

HCL Technologies, Bangalore

Jan 2011 – Jan 2012

Responsibilities: Requirement Analysis & Project Coordination

Analyse and compose User Interface Specification documents for the development team.

Responsible for project planning, interviewing subject matter experts, task allocation, and monitoring.

Network with Project Managers, Developers, Designers and Testers to understand the business requirement, potential improvements and prepare appropriate information according to set standards.

Review published materials regards to content, clarity, grammar and punctuation.

Identify and execute continuous improvement.

Respond to requests for clarification on technical documentation.

Provide consistent follow-up on projects.

Execute functional testing based on the prepared test cases.

Prepare weekly status report, minutes of meeting.

Technical Author

Logica (now CGI), Bangalore

Jan 2006 – Jan 2011

Responsibilities:

Technical Documentation

Create, review content for User Manuals, Online Help files, Installation Guides, Training curriculum for various projects.

Interview subject matter experts.

Network with Project Managers, Developers, Designers and Testers to understand the business requirement, potential improvements and prepare appropriate information according to set standards.

Review published materials regards to content, clarity, grammar and punctuation.

Execute functional testing based on the prepared test cases.

Identify and execute continuous improvement.

Respond to requests for clarification on technical documentation.

Web Editing

Responsible for editing and uploading content into company content portal.

Create and update news articles, policies, procedures, organisation charts, images, banners, and pages.

Monitor and report on uploading artifacts into the portal.

Create project/organisation specific folder structure.

Engage internally and externally with executives and other departments for content contribution.

Review published content regards to content, clarity, grammar and punctuation.

Identify risks and manage issues related to KM portal proactively.

Manage production of global newsletter.

Contact this candidate