Front Office Customer Service

Nwaobodo Chidozie Titus

Tel: +*** 809-***-****

Tituschiboynwobodo@com

Enugu State, Nigeria

A recently graduated, extremely competent, immaculately presented, communicative, diplomatic, meticulous, responsible and determined professional aiming to thrive in Hospitality Services. A company player who excels in a fast-paced environment. Adaptable, focused on client satisfaction and company results, I bring added value to both. Very capable of quickly applying mission, vision and values of a corporation, I succeed by obtaining positive outcomes so seek a very challenging position where my potential can be maximised in line with the ethos, objectives, vision and potential of a dynamic and progressive market leader. Fluent spoken and written English, native Igbo (S.E Nigeria)

EXPERIENCE

1st Forty Hotel, Wuse Abuja, Nigeria Jan 2017 - Jul 2017

Front Office Team Leader

Responsible to the Front Office Supervisor and Administration Secretary

for the day to day operation and administrative function of a team of five

in a city centre, 36 room economy hotel

Handled daily team member relations and acted as liaison officer with

hotel management

Suggested and implemented as required daily and weekly improvement

plans to hotel management

Completed and submitted daily and weekly resource planning programmes

based upon known and forecasted hotel bookings

Reviewed staff performance, completed appraisals and submitted to

management for follow-up and action

Maintained constant contact with housekeeping, room service, sales and

marketing in order to maximise hotel efficiency and client comfort

Scheduled the daily tasks of front office team members

Worked with fellow staff and managers to ensure that full restaurant potential

is achieved

Responsible for taking an active role in the coaching, development and

motivation of team members

Ensured that prescribed hotel rules, regulations covering health, safety,

personal conduct and cleanliness are constantly and consistently observed

and maintained.

Responsible for telephone correspondence as necessary, receiving and

sending e-mails, assisting front of house, resolving and referring

administrative problems, issues and inquiries to relevant authorities

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Nwaobodo Chidozie Titus

EDUCATION

Kolej Masa, Malaysia 2017

Diploma In Hospitality Management. - CGPA 3.04/4

God’s Will Comprehensive Secondary School 2016

National Examination Council (NECO) - 9 Statement of Result – 8 credit,

1 pass

-West African School Certificate Examination 2016

(WASSCE) - 8 Statement of Result – 5 credit,

1 good, 2 pass

God’s Will Comprehensive Secondary School 2001 - 2009

Camaroon General Certificate of Education Board - Baccalaureat Technique 2009

Secretariat Studies

Camaroon General Certificate of Education Board - 8 GCE 2007

SKILLS:

Computer literate, Customer Service, Communication, Diplomacy, Adaptability, Clean Driving Licence

INTERESTS:

Current affairs, football, running, cooking, reading, travel

PERSONAL DETAILS: Date of Birth: December 24th, 1988

Full references available upon request.

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