Customer Service Administrative Assistant

Andrea Stevens

**** ********** ***** ***** ********, GA 30088 470-***-**** **************@*****.***

SUMMARY

A highly equipped Administrative Assistant with experience in performing a variety of administrative and staff support duties for a specified department, which require a range of knowledge and skills of organizational procedures and policies; directing and assisting clients and resolving administrative problems and inquires; composing, editing, and proofreading correspondence and reports, and preparing a range of administrative documents.

EDUCATION

Bachelor of Arts in Leadership and Administration 2013

Beulah Heights University, Atlanta GA

Major: Leadership an Administration

Related Coursework: Leadership Principles in Business, Exploring Gender Differences, Laws of Leadership, Developing the Healthy Leader

QUALIFICATIONS / ACCOMPLISHMENTS

[Educational]

SRAS Certification

CPR Certification

Computer: Microsoft Office (Word, Excel, PowerPoint), Data Processing, Web

Exceptional writing, organizational, planning, communication and multi-tasking skills

[Communication]

Dress for Success volunteer 1999-2002

Motivational speaker (AAWSB) African American Women’s Speaker Bureau 2003-2005

Guest Speaker Carnival Cruise-2008-2015

[Leadership]

Relationship Educator and Specialist

EXPERIENCE

Patient Administrative Liaison

Emory University Healthcare Atlanta, GA 2017- present

Serve as intermediary between healthcare organization and patients and patients relatives

Resolve patient care problems

Describe and interpret health care procedures and policies to patients

Convey questions, complaints, problems and concerns of patients to proper personnel

MTCI, Atlanta, GA 2012 - 2017

Educator

Effectively communicate with at-risk individuals and couples.

Present to, teach, and engage a class/group.

Plan and implement required program components.

Emory University Carlos Museum, Atlanta, GA 2007 - 2013

Security and Operations Representative

Completes approximately $120,000 quarterly in cash operations

Provide customer service for distinguished guests, visitors, and patrons

Conducts security reinforcement for precious artifacts worth millions

Reference upon request

Georgia World Congress Center, Atlanta, GA 2005 - 2007

Customer Service Representative

Managed advanced multi-phone system communications and correspondence

Supplied facility information various stakeholders and patrons

Served as a greeter providing outstanding customer service

AT&T International Pittsburgh, PA

International Data Operator 1999-2003

Data Entry

International Switch board operator

Multi line PBX Systems

Young Women’s Christian Association (YWCA), Pittsburgh, PA 2003 - 2005

Receptionist and Switch Board Operator

Administered general office support

Answered incoming service calls

Handled membership applications

House of David Outreach, Pittsburgh, PA 2000 - 2003

Outreach Team Leader

Recruit and reconnect at risk teens to human services

Intake assessments

Staff scheduling

Office support management

Life skills facilitator

Reference upon request

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