Customer Service Representative

CLAUDIA MOLINA

**** ******** ***. *.*., Albuquerque, NM 87104 H: 505-***-**** *****************@*****.***

SUMMARY

Administrative support professional offering versatile office management skills and proficiency inMicrosoft Office programs. Organizational, strong planner and problem solver who readily adapts tochange, works independently and exceeds expectations. Able to work on multiple priorities and meettight deadlines without compromising quality.

SKILLS

Sales Account ManagementCustomer Service Computer ProficientClient Relations Weekly Payroll

EXPERIENCE

06/2017 to 03/2018 Member Services Representative

Molina Healthcare Albuquerque, NM

Inbound call center, member service representative, respond to calls fromproviders verifying benefits, processing premium paymentsPre Authorization information on medication and procedure codes, assistwith pharmacists calls requesting override on medicationProvider service and support, fallow up on claims status and appeals status

08/2016 to 02/2017 Service Coordinator

Angel Touch Agency Albuquerque, NM

Quarterly and monthly home visits, structured care/plan coordinating,fallow up including updates and changes on clientAppointment scheduling, data entry, file fallow up and submit incidentreports as needed

05/2015 to 07/2016 Cosmetics Specialist

Dillard's 10000 Coors Bypass NW Albuquerque, NM

Assisted in designing and achieving the perfect fit in skincare andcosmetics needs for each individualProvided exceptional customer service and established rapport andconfidentiality with every clientSales and daily cash entry and end of day cash count

05/2014 to 07/2015 Customer Service Representative

Kohl's Menaul Blvd NE Albuquerque, NM

Provided customer service, retail assistance in various areas such as sales,returns and exchangesManaged daily count and balance of multiple cash drawers

05/2011 to 08/2016 Patient Caregiver

We Care Agency Albuquerque NM Albuquerque, NM

Assist clients with medication and refills, meal prepping and planning, assistwith transfers, bathing and grooming needs

07/2010 to 04/2013

08/2005 to 07/2010

Scheduling and transport assistance, ensure safety and well-being ofclients, basic maintenance of medical equipmentPlace orders of medical supplies, assist and accompany client toappointments and errands

Administration AssistantSnelling Personnel Services Albuquerque, NM

Assist patients with medications, request refills, meal prep and planning,grooming/bathing, scheduling and transportsEnsure clients safety and well being, serve as companion

Administrative AssistantLAYER ONE COMMUNICATIONS INC Pan American Frwy NE Albuquerque, NM

Accounts payable, accounts receivable, processed payroll, managersupport with daily administrative functionsProduce spreadsheet reports, invoicing and purchase orders, collections,credit card processing, clerical and data entry

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