Customer Service Medical

Nicole D Phillips

*** * ** **** ***, NORTH LAUDERDALE, FL 33068

HOME: 954-***-**** CELL: 954-***-****

EMAIL: ******@*****.***

OBJECTIVE

I am a friendly, outgoing, organized professional with experience in several different fields. I am looking for a

position in the medical field that offers the potential for personal and professional growth; positions where I can

grow as the position grows and take on increasing responsibilities. I am a motivated self-starter and quick learner

who enjoy learning new tasks. I am a “people person” with a strong background in customer service and office

administration and would like to find a position where these skills can best be utilized.

WORK EXPERIENCE

Westway Towing Oakland Park, FL

6/08 – 1/15

Dispatcher

Customer service

Answering multiple phone lines

Billing for motor clubs,

Acted as main 3-11 dispatcher

Ability to multi task

Dr. Arlene Danko

4/12 – 6/12 Coral Springs, FL

Front Office Staff

Scheduling surgeries

Insurance and referral verification

Making sure payment collected at time of services

Appointment scheduling

Handling the doctor’s notes and making sure all charts are complete before scanning to her

billing department.

Medics Ambulance Deerfield Beach, FL

2/06 – 6/08

Dispatcher/Medic

Insurance verification and collecting of co-pay if needed

Patient care hands on including S.O.A.PS during patient care

Dispatch and intake on calls to be dispatched

Ordering and keeping inventory of all major medicine and medical equipment that was used

to care for patients

Strong customer service at all ends of the broad spectrum from intake to dropping off of the

patient

Westside Regional Medical Plantation, FL

8/96 – 1/07

Unit Secretary/ ER Tech

Responsible for patient order entry

Setting up consults

Organizing admitted and discharged patients charts

Setting up follow up appointments for patients according to their

Insurance

Answering multiple phone lines

Required to multitask throughout the day to make the emergency room run smoother and

more efficiently

Working one on one with the doctors and nurses

Ordering and organization of all the major medical and clerical supplies

Worked as assistant to the director including following up on complaints, keeping employee

files up to date, scheduling, handling all the time clock and making sure payroll was

complete

E. R. tech – responsible for assisting doctors and nurses with simple procedures and other

tasks for patient care.

SKILLS AND CERTIFICATIONS

CPR BLS 07/2015

EMT Certification # EMT305211, Obtained June 2002 still current

Over 13 years’ experience employed as Unit Secretary/ E.R. Tech, customer service

rep. and office manager. Extensive knowledge of the hospital emergency department

medical billing, insurance verification and patience care. Also knowledgeable in

Microsoft office suite and other computer applications.

All of the above positions required the following skills and abilities:

Superior customer service skills

Ability to learn new tasks and systems quickly

Strong problem solving and communication skills along with a careful attention to detail

Ability to remain organized while managing multiple tasks

Training in all aspects of customer service – internal as well as external

Strong grasp of the English language, including grammar and spelling

Superior online search skills and ability to utilize all resources including the internet

Contact this candidate