Pharmacy Technician Customer Service
Resume:
LaTonya Nicole Leftridge
**********@*****.***
OBJECTIVE
To obtain a challenging position within organization that will utilize my knowledge and skills in the field of Pharmacy.
STRENGTHS INCLUDE
• Exceptional customer service
• Staff development
• Inventory management
• Knowledgeable in microsoft office
• Completing deadline goals
EDUCATION
Certified Teacher
El Centro Community College - Dallas, Texas
August 2000 - May 2003
Certified Pharmacy Technician Program
Tech Skills - Dallas, Texas
January 2007 - September 2007
Intern Pharmacy Technician
Walgreens – Garland, Texas
September 2007 - October 2007
CERTIFICATIONS
Certified Pharmacy Technician License, CPhT.
Pharmacy Technician Certification Board (PTCB)
Active until: June 30, 2018
Registered Pharmacy Technician
Texas State Board of Pharmacy (TSBP)
Active until: November 30, 2017
WORK EXPERIENCE
Pharmacy Technician, Kroger Pharmacy
November 2012 – Present
• Assist the pharmacist with daily pharmacy operations such as data entry, product dispensing, and compounding
• Extend superior customer service by assisting customers in the pharmacy and on the sales floor
• Orderinng and restocking pharmacy supplies
• Train new technicians
• Complete monthly drug expiration checks
• Set weekly improvement goals to achieve optimal customer service, workflow, productivity, and communication for technicians
Pharmacy Technician Ambulatory, John Peter Smith Hospital January 2012 – September 2012
• Daily functions assisting in fulfilling new prescriptions and existing prescription refills
• Resolved any issues that occurred in the pharmacy
• Extend customer service as needed by assisting customers with purchases and sales
• Collaborated with staff to maintain a clean, safe, and professional work environment
• Performed daily entry of patient and prescription information into the hospital’s system of record
• Performed all other duties consistent with goals of the pharmacy department and returned medications to stock in alphabetical order
Pharmacy Technician, Target
April 2010 - January 2012
• Pulled medication from inventory
• Resolved patient insurance issues
• Completed register transactions
• Accepted refill authorizations from medical offices
• Assisted pharmacist with inventory management, ordering and vendor returns
• Entered refill requests into system of record
• Count and dispense medications into containers
• Obtain and input profile information and place orders into filling queue Pharmacy Technician/Greeter/Cashier, Wal-Mart
August 2002 - October 2008
• Day to day responsibilities included, filling prescriptions
• Checking medication prior to dispensing to customers
• Performing outbound calls to insurance companies to verify patient insurance coverage
• Scanning and entering medication information into internal systems
• Operated palm pilot to track and receive orders
• Verified vehicle maintenance request with customers REFERENCES AVAILABLE UPON REQUEST
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