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Pharmacy Technician Customer Service

Dallas, Texas, United States
April 11, 2018

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LaTonya Nicole Leftridge

**** *. ************ **



To obtain a challenging position within organization that will utilize my knowledge and skills in the field of Pharmacy.


• Exceptional customer service

• Staff development

• Inventory management

• Knowledgeable in microsoft office

• Completing deadline goals


Certified Teacher

El Centro Community College - Dallas, Texas

August 2000 - May 2003

Certified Pharmacy Technician Program

Tech Skills - Dallas, Texas

January 2007 - September 2007

Intern Pharmacy Technician

Walgreens – Garland, Texas

September 2007 - October 2007


Certified Pharmacy Technician License, CPhT.

Pharmacy Technician Certification Board (PTCB)

Active until: June 30, 2018

Registered Pharmacy Technician

Texas State Board of Pharmacy (TSBP)

Active until: November 30, 2017


Pharmacy Technician, Kroger Pharmacy

November 2012 – Present

• Assist the pharmacist with daily pharmacy operations such as data entry, product dispensing, and compounding

• Extend superior customer service by assisting customers in the pharmacy and on the sales floor

• Orderinng and restocking pharmacy supplies

• Train new technicians

• Complete monthly drug expiration checks

• Set weekly improvement goals to achieve optimal customer service, workflow, productivity, and communication for technicians

Pharmacy Technician Ambulatory, John Peter Smith Hospital January 2012 – September 2012

• Daily functions assisting in fulfilling new prescriptions and existing prescription refills

• Resolved any issues that occurred in the pharmacy

• Extend customer service as needed by assisting customers with purchases and sales

• Collaborated with staff to maintain a clean, safe, and professional work environment

• Performed daily entry of patient and prescription information into the hospital’s system of record

• Performed all other duties consistent with goals of the pharmacy department and returned medications to stock in alphabetical order

Pharmacy Technician, Target

April 2010 - January 2012

• Pulled medication from inventory

• Resolved patient insurance issues

• Completed register transactions

• Accepted refill authorizations from medical offices

• Assisted pharmacist with inventory management, ordering and vendor returns

• Entered refill requests into system of record

• Count and dispense medications into containers

• Obtain and input profile information and place orders into filling queue Pharmacy Technician/Greeter/Cashier, Wal-Mart

August 2002 - October 2008

• Day to day responsibilities included, filling prescriptions

• Checking medication prior to dispensing to customers

• Performing outbound calls to insurance companies to verify patient insurance coverage

• Scanning and entering medication information into internal systems

• Operated palm pilot to track and receive orders

• Verified vehicle maintenance request with customers REFERENCES AVAILABLE UPON REQUEST

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