Administrative Assistant Manager
Resume:
Catherine A. Peterson ***** Bellows Falls Ln #***, Humble, Texas
*********.********@*****.***
Goal: To gain employment that allows me to grow.
Summary and Experience
Executive & Administrative assistant experience, more than 25 years
Medical field with various positions, more than 15 years
Working with people with mental and physical disabilities, more than 15 years.
Transportation field with various positions, more than 15 years
Proven track record of accurately completing research, project management activities within demanding time frames.
Innovative at developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objections.
Proficient in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Project Manager, and Access) type at 60 wpm with accuracy, VERSA, Trapeze, copier, fax machine, multi-line telephone system.
Professional Experience
State Department of Health Service, 8407 Wall Street, Austin, Texas 78754 (March 2016 to December 2018)
Open Records Coordinator
Coordinating open records responsibilities and serving as the contact for matters pertaining to open records for programs in the Environmental Health Strategy. Processes requests for information under the Texas Public Information Act (PIA) for records created or collected under environmental programs, including Asbestos, Lead, Hazardous Substances, Abusable Volatile Chemicals and Hazard Communication. Coordinates with staff from other units to obtain records that are responsive to the request and ensures all required response timelines are met. Responds to questions from staff and external customers on the requirements of the PIA and policies and procedures for processing open records requests. Performs tracking, copying, filing and record review activities as needed, adhering to department and State guidelines, policies, and procedures under the Texas Public Information Act. Performs complex searches and queries of the Regulatory Automation System (RAS) database to track and locate files and information. Evaluates information requested to determine if an Attorney General opinion is necessary for determining if the information is subject to exceptions provided by the PIA. Reviews records and redacts information identified as confidential under state and/or federal law. Performs other duties as assigned by the Manager to meet the needs of the Group and the PSQA Unit. Duties also include participating in emergency response training and performing emergency response activities as assigned. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. All other duties as assigned.
State Department of Health Service, 909 W 45th Street, Austin, Texas 78753 (January 2015 to March 2016)
Administrative Assistant III
Provide administrative and technical support to the unit manager, and program specialist. Disseminate information, maintaining filing systems, coordinating appointments, and travel request. Coordinates personnel files, and expedites monthly reports. Works closely with the division fiscal specialist to ensure monthly expenditures are within budget. Monitor and initiate purchases of offices supplies, training materials, conferences registrations, and membership by direct purchase, requisitions. Assist new employees with employee forms, and set up. Records management coordinator for the unit. All other duties as assigned.
Capital Metro, 2910 E. 5th Street, Austin, Texas 78702 (July 1999 to August 2014)
Legal Assistant
Provide high-level administrative support to Chief Counsel and staff. Coordinate daily office coverage for CEO and Executive Staff as needed. Serve as backup to Records Coordinator for the Agency, and backup for Board Liaison. Attends board meetings and coordinate travel and expense reports as needed. Assist with yearly budget reports for Executive Departments. Handle all department inquiries and complaints. Assist with Legal files, faxes, and any certifications that are needed. Assist with Open Record Request and any other duties assigned.
Vanpool Project Manager
Provide daily support to the vanpool program, by reviewing applications for new groups, assist in forming groups of 7 or more individuals, and assist groups with low ridership. Run monthly reports, assist with yearly NTI reports. Assist with community outreach and attend various community events related to products and services provided by Capital Metro. Coordinate with TxDot as project manager for the 5310 project, an Interlocal Agreement that uses Federal Funds to assist three (3) non-profit agencies with wheel-chair accessible vehicles. Monitor and maintain program for the two year agreement term. Share phone responsibilities with staff, and maintain log on all calls. Maintain data base on riders, alternate drivers, and primary drivers and run queries, reports, and review trends. Review and approval qualified driver request applications, review all information pertaining to the van group members prior to set up and delivery of vehicle. Monitor use of the vehicles and maintenance, random drug test on drivers and random checks on maintenance records.
Executive Assistant II
Provide high-level administrative support to the EVP/Chief Operating Officer, Chief of Staff and the President/CEO. Duties included answering and responding to all request, complaints, and inquiries. Prepare all travel request for all department staff members including department directors and managers. Review all requisitions prior to authorization, submission of all requisitions and board agenda items for the departments. Monitor and review all contracts within the department for variances including monthly budget reports. Work closely with the Executive Assistant for the CEO and coordinate all daily responsibilities within the office. This includes working closely with Board Members and the Chairman of the Board of Directors. Answering and responding to all Open Records Request for the office, and handle all complaints.
Sr. Administrative Assistant
Monitor ADA compliance and performance measure on contracts. Work closely with Manager on all eligibility complaints, non-compliance issues/concerns and Appeal Hearings. Responsible for collecting, importing, validating, all monthly statistical data and reports which include key performance indicators (KPI) and statistical data for NTI reporting for year-end reports. Monitor and assist with the management of the Taxi Contract, responsible for verification of charges and the invoicing of such charges. Assist with phone coverage, returning phone calls, responsible for all complaints for the department.
Temporary Services, Austin, Texas 78723 (February 1999 – July 1999)
During this gap of employment, I worked a various locations which included: tax preparation, and real estate.
Austin State School, 2203 W. 35th Street, Austin, Texas 78723 (February 1991 – February 1999)
Ward Clerk
Transcribe doctor’s orders; maintain client files and assistant clients as needed. Assist clients with daily living skills training, which included but not limited to: travel training, behavioral therapy, physical and occupational therapy assessments, etc.
Administrative Assistant/Secretary
Duties included but not limited to: serve as back-up to Administrative Assistant II, investigate reports of complaints of abuse and miss conduction for DHS. Responsible for weekly, monthly reports. Assist with new hire assessments which included agility testing, and verification of information and references. Order supplies for the entire department and all homes within the department. Monitor and coordinate janitorial staff and supplies. Assist with yearly inspections and various other tasks as assigned.
Memorial Medical Center, Morgan Avenue, Corpus Christi, Texas 78408 (May 1984 – March 1990)
Department Secretary
Duties included but where not limited to the following: typing all correspondence for the Business office, posing payments and making payment arrangements, answering phones, ordering all supplies for the department.
ER Registration Clerk
Register client for ER services or outpatient services daily. Assist with evaluating client’s financial assistant needs and verify income sources – make referrals for assistance as needed. Assess medical records; classify levels of service provided and input into the daily register for billing.
Medical Records Clerk
Review medical records from dismissed patience for all necessary paperwork and documents. Analyzes medical record for primary and secondary diagnoses, procedures, and diagnostic related group (DRG) for billing. Tag all incomplete records until the appropriate physician has completed their portion of the record.
References:
Provided upon request
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