Manager
Resume:
DeVon W. Swihart
Mishawaka, Indiana *****
************@*****.***
Summary
Experienced results-oriented management professional with a solid history of accomplishments. Skilled at mentoring and developing team members for professional growth. Strong communication skills with the ability to interact with all levels and types of individuals. Able to identify problems and implement effective solutions. Possess experience in both union and non-union environments.
Skills
Leadership
Team building
Staff development
Human resources
Customer service
Problem solving
Operations
Best practices
Professional Experience
Toys R Us, Inc. South Bend, IN 1998 - present
Store Manager
Responsible for operations of store generating annual revenue of $7.0MM, including
P & L, budgeting, safety, human resources, customer service, and fulfillment processes.
Increased customer satisfaction scores to best in district by increased staff training and
improved focus on customers’ needs.
Serve as specialist for quick turnaround of underperforming stores through hands-on management and instituting best practices.
Lead and mentor two assistant managers, five department managers, and 30 associates.
Consistently achieve excellent employee satisfaction surveys and low turnover rates.
Established aggressive succession plan to ensure key positions were adequately staffed.
Mentored and developed two team members, successfully promoted to store managers.
Lowe’s Home Center, Mishawaka, IN 1994 - 1998
Assistant Manager
Responsible for store operations and conditions of store generating annual revenue of $27.0MM.
Oversaw store front operations, cash processing, receiving, delivery, associate and administrator scheduling.
Supervised four department managers and 65 associates.
Kroger, South Bend and Mishawaka, IN 1975 - 1994
Co-Store Manager
Various positions
Education
B.S. Business, Indiana University South Bend
Majors: Management & Administration and Accounting
Professional Development
Time Management
Supervision
Various software
Computer Skills
Word, Excel, Workday
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