DeVon W. Swihart

Mishawaka, Indiana *****

574-***-****

ac430k@r.postjobfree.com

Summary

Experienced results-oriented management professional with a solid history of accomplishments. Skilled at mentoring and developing team members for professional growth. Strong communication skills with the ability to interact with all levels and types of individuals. Able to identify problems and implement effective solutions. Possess experience in both union and non-union environments.

Skills

Leadership

Team building

Staff development

Human resources

Customer service

Problem solving

Operations

Best practices

Professional Experience

Toys R Us, Inc. South Bend, IN 1998 - present

Store Manager

Responsible for operations of store generating annual revenue of $7.0MM, including

P & L, budgeting, safety, human resources, customer service, and fulfillment processes.

Increased customer satisfaction scores to best in district by increased staff training and

improved focus on customers’ needs.

Serve as specialist for quick turnaround of underperforming stores through hands-on management and instituting best practices.

Lead and mentor two assistant managers, five department managers, and 30 associates.

Consistently achieve excellent employee satisfaction surveys and low turnover rates.

Established aggressive succession plan to ensure key positions were adequately staffed.

Mentored and developed two team members, successfully promoted to store managers.

Lowe’s Home Center, Mishawaka, IN 1994 - 1998

Assistant Manager

Responsible for store operations and conditions of store generating annual revenue of $27.0MM.

Oversaw store front operations, cash processing, receiving, delivery, associate and administrator scheduling.

Supervised four department managers and 65 associates.

Kroger, South Bend and Mishawaka, IN 1975 - 1994

Co-Store Manager

Various positions

Education

B.S. Business, Indiana University South Bend

Majors: Management & Administration and Accounting

Professional Development

Time Management

Supervision

Various software

Computer Skills

Word, Excel, Workday

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