Business Systems Analyst

THOMAS J. MAKOFSKE

**** **** ***** *****, **********, AZ 85254

***/***-**** / *********@*****.***

Summary of Qualifications

Over twenty years of expertise in all areas of the System Development Life Cycle (SDLC) including requirements definition, business analysis, system design, development, testing, and implementation in a variety of business areas including supply chain, manufacturing, direct sales, and hospitality.

* Hospitality – Hotel Shopping/Booking * Inventory Control * Production Planning/Scheduling

* Direct Sales/Multi-Level Marketing * Shipping/Receiving * Customer Order Processing/EDI

* Material Requirements Planning (MRP) * Purchasing * Finance (GL, A/R, A/P)

Performed the Business Analyst duties on multi-million-dollar system projects for large and small organizations involving significant user interaction focusing on solving business challenges with systems enhanced solutions.

Self-motivated and enthusiastic with effective communication skills who works well leading and within a team atmosphere. Quickly develops trust and confidence with all members of a project team. The ability to successfully manage multiple tasks with changing priorities and aggressive due dates.

Recent Work Experience

Impact Technology Recruiting – Phoenix, AZ

Business Systems Analyst, March 2016 to February 2018

Business Systems Analyst on the Distribution Broker Team designing and developing a new cutting-edge Customer Reservation System for Choice Hotels International.

-Gathered information on the business and project through interviews, meetings, and documentation to understand the project goals and requirements

-Evaluated the project business and technical requirements to develop technical specifications using MS Word and Visio

-Worked with the Technical Amazon Web Services (AWS) team in defining Automatic Scaling Groups (ASG), Security Groups (Firewall), Elastic Load Balancer (ELB) placement, and Identity and Access Management (IAM) definitions

-Followed an Agile development methodology throughout the project

-Prepared presentation documents using MS PowerPoint, Visio, and Excel

-Facilitated small JAD sessions with business owners, technical leads, quality assurance, and system architects in order to refine technical specs and create ownership by all involved

-Created user stories and conducted team reviews (Paloozas/JAD sessions) refining and estimating development tasks

-Used Rally (similar to JIRA) as the working tool for monitoring development and testing, updated user stories with corresponding technical descriptions. Developed testing and acceptance criteria. Monitored progress keeping Rally information updated and accurate

-Supported the Technical Team through the development and testing phases by researching and resolving issues and questions

-Kept Wiki documentation up to date and accurate as requirements were enhanced and external design changes impacted the system

-Identified and created Project Change Requests which included defining the change and impact, designing the solution, and soliciting information and time estimates from impacted project teams

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Deployment Leader/BSA coordinating the migrations of Partners of Choice Hotels International to the new ChoiceEDGE System Platform

-Developed detailed ‘play books’ using MS Excel for migrating partners from the legacy system to ChoiceEDGE

-Created Wiki pages containing existing and new documentation for partner migrations

-Successfully coordinated the migration of the first OTA Shopping/Booking partner on ChoiceEDGE

-Supported and coordinated migration of Partner Hotel Management Systems to ChoiceEDGE along with shopping and booking migrations for OTA, GDS, and Push Partners

-Provided Corporate Status Reporting for all partner migrations to ChoiceEDGE at the hotel level

FREELIFE INTERNATIONAL – Phoenix, AZ

Business System Analyst, IT Project Manager, 2006 to 2016

Coordinated the implementation of the Exigo System (a web based customer service system for MLM businesses) for our new business called L’dara

-Interviewed management documenting requirements for the new business entity

-Conducted MS PowerPoint presentations to management during requirement and design phases

-Analysis and setup of new Exigo software to meet company requirements

-Used an Agile methodology approach for the package implementation

-Created documentation including Use Cases, Process and Data Flow Diagrams, and Specialized Reports

-Kept documentation current and accurate on the MS SharePoint site

-Identify gaps between requirements and features of the packaged software

-Designed processes to fill gaps in software – some manual and others system enhanced solutions

-Jointly developed API and XML specifications with third party logistics provider

-Performed quality control of custom system features developed by Exigo and 3rd party developers

-Drove testing and User Acceptance Testing through to a successful implementation

-Provided data analysis and business reporting using SQL Queries and SQL Scripts

-As business grew, identified new L’dara requirements and performed the design, quality control, testing, UAT, and implementation of the new features

Key Business Analyst on the implementation of Oracle eBusiness Suite and InPower Suite (a web based customer service system for MLM businesses) for a new country to the FreeLife Business. Continued analyst role for the conversion from Jenkon and AccPac to Oracle eBusiness Suite and InPower Suite for the remaining operations in 23 countries.

-Used an Agile implementation approach for the project life cycle

-Identified and presented unique country requirements and gaps in required software features to management using MS Powerpoint

-Supported package setup and configuration keeping all related project documentation on MS SharePoint

-Identified and designed API integration with existing business systems and 3PL’s

-Setup and coordinated User Acceptance Testing

-Managed issue resolution and produced status reports for management

-Performed classroom and hands on training while developing department policies and procedures

-Resolved functional and technical issues relating to conversion and implementation

-Provided post implementation support

-Continued analysis and ad-hoc reporting using SQL Queries

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Supported the implementation of a new FreeLife business called Vitonomy, which consisted of nutritional supplements sold using the Amazon marketplace

-Defined business requirements using management’s vision of the new business

-After a decision to partner with Amazon, performed the setup of Amazon as the sales outlet tool

-Designed, coordinated, and implemented ongoing additional business needs along with the interfaces between Amazon and our primary business system - InPower Suite

Managed the InPower Suite system patches and new software releases

-Reviewed and identified enhancements of interest to FreeLife

-Quality tested changes and trained the users on all new features

-Coordinated system enhancement conversions, downtime, and post implementation support

TJM CONSULTING, INCORPORATED – Scottsdale, AZ

Business System Analyst, Implementation Specialist, 1991 to 2006

A 12-year project supporting the IT Division at Cott Beverages USA, a billion-dollar, multi-plant, beverage manufacturer

-Organization quadrupled in size over 12 years, changing corporate direction many times

-Responsibilities over the years include business and system analysis, technical support, user training, as well as the definition, development, and implementation of software enhancements to meet changing business needs

-Used the MS Suite of products for documentation and presentations throughout the project

-Responsible for the implementation and support of CIMPRO (ERP), which includes the entire suite of supply chain and financial modules along with extensive system enhancements

-Performed the analysis, design, and implementation of EDI ANSI Transactions

-As a business analyst very knowledgeable of the Cott business, performed the tasks of the National Inventory Coordinator after an unexpected resignation (Warehouse Inventory control, replenishment and new product ordering)

-Key analyst leading 11 developers through the Y2K upgrade of a heavily modified ERP System

Key team member of a multi-year CIMPRO implementation project for Minute Maid Company

-Performed user training at all levels, from management to hourly workers

-Provided post implementation support identifying new enhancements with design alternatives

-Responsible for software QA testing, training, and final approval to the Live Environment

Led the development of an MIS Strategic Systems Plan for Parker+Amchem (a Henkel Company) focusing on cross functional system enhancements providing increased benefit to a newly implemented ERP package

Software Languages and Tools

Rally, Oracle PL/SQL, SQL Developer, HTML, XML, API/Web Service Transactions, Thoroughbred Business Basic, Cobol, CICS, HP Unix, MS Office Suite (Word, Excel, Outlook, PowerPoint, Visio, Project), SharePoint, EDI ANSI Transactions

Education and Professional Certifications

BS in Computer Science - State University College at Potsdam, New York

Certified in Data Processing (CDP) and Computer Programming (CCP) by the Institute for Certification of Computer Professionals

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