Microsoft Office Administrative Assistant
Resume:
CAROLINE M. STROUD
Germantown, Maryland 20874
***************@***.***
PROFESSIONAL EXPERIENCE
Technologist, Inc., National Institutes of Health, Rockville, MD 2013 - 2017
Senior Administrative Assistant
Provides executive level administration to the Director of the Division of Acquisitions Policies and Evaluations (DAPE) at NIH and supports a team of eight Acquisition Procurement Analysts. Reviews, records, and systematically track all contracts submitted for review from start to completion. Prepares, recruits, and disseminates bi-weekly agenda to the acquisition community. Generates and reports the status of confidential information to the appropriate individual(s).
•Acts as a liaison interfacing and corresponding with external and internal clients, federal employees and government officials from various federal agencies to ensure accurate information is reported on behalf of the Director.
•Organizes and maintains Director’s calendar for program meetings, provides technical support to program staff during bi-weekly meetings on the development of projects or programs, including the development of goals, performance measures and priorities, and ensure the organization’s ability to respond to major changes.
•Records and manages the division’s tracking system for time sensitive contracts using Microsoft Office Suite and strategically updates the acquisition log which consists of hundreds of contracts submitted for review and approval by the department.
•Researches and reports highly confidential information without compromising the integrity of the institution and develops timely and executable plans of actions for assigned program requiring extensive coordination with program analysts.
•Manages timecards for a team of twenty federal employees using the appropriate databases to research and resolve any discrepancies, change work schedules and to verify annual & sick leave balances.
Aerotek Inc., Black & Veatch, Rockville, MD 2012 – 2012
Project Coordinator
Coordinated and oversaw the progression of the various engineering projects within Black and Veatch (B&V). Created and maintained reports to reflect the status of the various engineering assignments using Microsoft Office Suite and other application systems. Carried out tasks to participate in the planning and execution of major liaison activities in support of an organizational program involving several engineers and upper management.
Reviewed information for potential engineering projects, reconciled conflicting data and analyzed findings to develop recommendation and proposals to ensure accurate and timely reports.
Assisted with daily administrative operations, which consisted of conducting management surveys and research projects bases on statistical data, assembling client binders, recording and entering data, and assisting with all office responsibilities when necessary.
Updated and maintained a centralized filing system that worked for the entire office staff, which promoted organization and productivity.
Collaborated extensively with internal employees to access and explored ways to better accommodate our clients resulting in saving economically and exceptional service.
Oversaw day to day office operations with minimum supervision including shipping and receiving all packages & deliveries, distributing and accounting for all incoming and outgoing mail.
Serco Inc., Fleet & Family Support Center, Bethesda, MD 2011 – 2012
Information and Referral Specialist
Planned, directed, and coordinated the administrative services of the Fleet and Family Support Center (FFSC). Provided information and referral services to all new military members along with their families. Conducted FFSC orientation briefings for the families of service members. Partnered with FFSC’s Family Advocacy and New Parent Support programs in order to provide needed services to the children of service members.
Interacted with clients internally and externally to assess their situations, capabilities, and problems in order to determine what programs were best suited for their needs.
Referred clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provided concrete information, such as where to go and how to apply.
Developed and reviewed service plans in consultation with clients, and scheduled follow-up meeting to assess the quantity and quality of services provided.
Managed all records and files during the construction and renovation phrase which required extensive coordination with upper management and the entire staff in order to be in compliance with government regulations.
Conducted detailed analyses of complex organizational changes and work processes to more effectively facilitate the staff during the transitional process from the current location to the new one.
The Huntington at King Farm, Rockville MD 2007 – 2010
Resident Services Manager
Coordinated all residential services activities for apartment complex housing over 2000 residents. Planned, scheduled, and coordinated general maintenance, major repairs, and remodeling or construction projects for residential property. Scheduled and conducted new tenant orientation briefings for new residents. Met with prospective tenants to show properties, explain terms of occupancy, and provided information about local areas. Independently developed marketing literature to solicit new tenants.
Managed and led the division’s internal communication efforts used to announce upcoming community events for annual holiday parties and the latest news around the community.
Proactively researched, designed and implemented citation system to ensure and enforce customer compliance with lease agreements, critical to cost control and profitability.
Established, nurtured and maintained collaborative relationships with customers to assess needs, respond to concerns, and ensure satisfaction.
Prepared detailed budgets and financial reports for the properties.
Negotiated the sale, lease, and development of property while completing and reviewing the appropriate documents and forms.
EDUCATION AND TRAINING
Bachelors of Arts, English
Montclair State University, Montclair, New Jersey
Paralegal Certification, General Litigation
• ABA Approved
University of San Diego, San Diego, California
Contact this candidate