Customer Service Manager

Siluma View

**** ****** ******

Katlehong Ekurhuleni

Johannesburg Central

Code 1421

Good Day

To tell you about myself I have been associated with the customer service industry for the last 1 years and provide the best customer service at all times, it has been of utmost importance to me. I am a hard working team player with the intention of motivating my team to meet our objective goal no matter what( to me trying is greater than failure to try no matter how difficult the situation might be after all impossible is nothing )

Due to the excellent service that I usually provide being Bytes connect on Vodacom department.

Competencies and Skills

vCustomer service experience

vCall centre Applications (ICAP,& Blackberry Admin Site Help desk) on Vodacom department.

vCommunication Skills, interpersonal Skills Computer Skills and Telephone skills

vAttaining objectives through teamwork process

vExperience in MS. Word, Ms Excel, publisher, power point, access MS. Out Look and Internet

vInbound & Outbound customer services Experience

I am looking for a growth in my career I look forward to take up the opportunity, available with your organization. I am sure with my skills and work experience I will be able to contribute positively to the success of your valued organization. I can prove myself if given an opportunity to work for your company.

Kind regards

Musa Martin Mathe

081*******/072*******/062*******

********@*****.***/ ***********@*****.***

Personal Details

Surname Mathe

Name Musa Martin

ID number 910**********

Date of birth 29 -01-1991

Gender Male

Home Language Tsonga

Other languages Zulu, Tsonga, English, Xhosa, Sotho

Marital Status no

Contact details 081*******/072*******/062*******

E-mail ***********@*****.***/ ********@*****.***

Education

Name of School GLENBRACK HIGH SCHOOL

Year 2011

Highest grade passed Grade 12

Subjects English/Afrikaans /History /Life Science/Maths

Literacy/Life Orientation

Tertiary Education

Name of Institution Boston College

Year 2014

Subjects Information technology (still attending)

Course done still attending

Additional Skills

● Microsoft word

● Outlook express

● Internet explore

● Desktop Navigation

● Troubleshooting different operating Systems and Google chrome, Emails & Wi-Fi

Set up.

Employment Background

Name of a company Bytes Connect Outsource by Vodacom

Position held: Vodacom Prepaid Consultant

Duration of Employment: 2013 until 2014

Duties and responsibilities

vAssisting customers telephonically with Blackberry handsets queries

vSetting up phone as a modem

vValidate customers email address on Blackberry administrator site

vCreating email address for first time blackberry users

vAttending to customer promptly to ensure their Blackberry handheld device is registered on the wireless network.

vProcess value added service for customer which is adding or removing wireless services

vResponsible to locate answers for customers, quickly and accurately while using multiple resources

vResolve escalated technical troubleshooting issues from Customers

vDiagnose and technical troubleshooting issues of wireless voice/data devices by account provisioning, device functionality, device configuration, application support, software downloads and network connectivity.

Employment History

Name of Company: Builders Express

Position Held: Customer service Consultant

Duration : 1 year ( Temporal )

References

1) Name: Pragassen Govender (Manager)

Company: Bytes Connect Midrand

Contact Details: 071*******/082*******

E-mail: *********.********@*****.***

Name: Gervin ( Reciving Manager )

Company: Builders Express

Contact details:011-***-**** / 072-***-****

Contact this candidate