Manager Service

ID NUMBER: 870**********

CELL NUMBER: 083*******

EMAIL: **************@*****.***

ADDRESS: *** ***** *, **********(Pretoria) 0152

Personal Summary

I’m courteous, polite and well-spoken hospitality professional who is highly efficient and has excellent organisational skills. Possessing a good team spirit, deadline orientated and having a passion for providing the highest standards

of hospitality and service to guests. Helpful and approachable but also commercially minded and having the ability to promote hotel facilities and maximise sales opportunities at all times. A quick learner who can absorb new ideas, communicate clearly and effectively and also find suitable solutions to meet the needs of guests. Keen to find a suitable position within an ambitious hotel or company where I will be able to continue to increase my work experience & develop my abilities

Work experience

2016 August-Present Guest Relations Manager Marataba Safari Lodge

I’m responsible for the front of house team and making sure they deliver an exceptional service to the guest

Duties

Dealing with guest requests and organising

Checking in the guest and make them feel welcomed

Being on the floor for all the meals making sure service goes smooth

Reporting maintenance issues

Making sure the rooms are ready on time

Checking the guest accounts if they are up to date

Doing the daily revenue reports and banking when admin manager is on leave

Making sure that all information is on the day sheet

Creating the roster for shifts and arranging their cycle leave according to the company standard

2016 January to 30 July 2016 Receptionist Marataba Safari Lodge

Responsible for providing a friendly welcome & high-quality service over the phone to guests arriving at the hotel. Constantly portraying a highly professional image of the hotel & paying particular attention to guest satisfaction & efficiency.

Duties

:

Welcoming guests to the hotel in a polite, friendly and helpful manner.

Dealing with late arrivals and assisting with early check-outs.

Check out departing guests using the hotel’s accounting system.

Taking payment from guests in the form of cash or credit cards.

Answering telephone inquiries promptly & professionally & transferring calls on.

Being a point of contact for guests should they have any queries

Doing brief tours of the hotels rooms and facilities.

Operating switchboard and directing calls appropriately.

Dealing with and resolving customer complaints.

Checking function sheets.

Managing group bookings for conferencing, the restaurant and accommodation.

Keeping up to date on all hotel products, services, pricing and promotional offer.

Completing the night auditing procedures with accuracy and attention to detail.

Maximise sales revenues through up selling and marketing programmes.

Provide information and literature about the hotel in person and via telephone.

Ensuring all relevant paperwork has been completed in order for a smooth hand-over at the end of your shift.

2013 September-2015 December Service Supervisor Marataba Safari Lodge

Duties

Supervising the waiters and barman

Serving tables, food and drinks

Beverage counting every day and crockery every month end

Training new staff members who joins our new team

(The company provided me with a professional training for service and drinks)

2013 March 15 -2013 August Waiter Marataba Safari Lodge

Duties

Serving food and drinks

Representing waiters in the meetings stating their requests to the management including the service equipment

2005-2012 December Computer and Cell phone Repairs Self Employed

Duties

Fixing computers, cell phones, installing windows and software installer

Education

2015 January-2016 December Tourism and Hospitality Management Certificate

(IQ Academy College)

Modules:

Introduction to Management

Travel Industry

Travel Destinations

Travel Documents

Hospitality Industry

Reception

2004 Passed Grade 11 (Senthibele Senior Secondary School)

Subjects:

Sepedi/African Language

English

Afrikaans

Economics

Business Economics

Accounting

Hobbies and interests

Reading, internet researches and singing

Computer skills

Opera system

Pan-strat system

Micros system

Microsoft outlook emails

Microsoft word

Microsoft excel

Microsoft power point

Reason for leaving: I’m looking for new challenges at work

Reference

Mr Dimakatso Tolo

Head Chef at Marataba Safari Lodge

Tel: 014-*******

Email: **@********.**.**

Mr Ernest Chaweka

Previous:

Lodge Manager at Marataba Safari Lodge

Now currently:

Finance/Assistant General Manager at Santuary Makanyane Safari Lodge

Tel: 014-*******

I’m currently earning R7490 monthly and my salary desire is R8500 to R9000 monthly

Contact this candidate