Resume

Sign in

Project Quality

Location:
Pune, Maharashtra, India
Salary:
As per company policy (not less than 4 lacs)
Posted:
April 09, 2018

Contact this candidate

Resume:

Career highlights

Objective:

A people person by nature

technical skills in the best possible way to achieve company goals. Education

Degree College/University

M.Cm.S Pune University

B.Com B.M.CC College

HSC B.M.CC College

S.S.C Symbiosis Secondary School

Professional Experience

1st February 2017 – Till Date

MyVishwa Technologies Pvt Ltd

• Responsible for Project Initiation, Project Planning and Co with all stakeholders.

• Updating of project dashboards.

• Responsible for Press Releases and TAT

• Team Management

• Reporting and Communication with all stakeholders.

• Preparing daily reports for productivity

• Responsible for handling queries and Quality checks.

• Preparing daily reports for productivity.

June 2015 – 30th January 2017

Citrus Payment Solutions Pvt Ltd

• Handling with all stakeholders’ merchant’s, banks, fraud and customer’s within TAT.

• Gathering of project data and production of information for management review

• Working as part of the Project Management team,

and recruitment.

• Advice PM team of pending requirements.

• To communicate conflicts and resource issues to the appropriate BDM, Director or Stakeholder, with a proposed solution.

• Updating of project dashboards.

• Reporting and assist the Head of Programs in reporting to Senior Management

• Communicate internally with various tea

• Preparing project transitioning plan, monitoring & controlling project timelines.

• Handling end to end service transition from onsite to offshore location. Sheetal Bhandarkar

E-mail: ac42so@r.postjobfree.com

A people person by nature, I am having learning Capability & technical skills in the best possible way to achieve company goals. Year of passing Percentage

2002 60

2000 50

1997 50

School 1995 67

Designation – Project Manager

Responsible for Project Initiation, Project Planning and Co-ordination, Project Reporting and

.

Responsible for Press Releases and TAT

Reporting and Communication with all stakeholders. Preparing daily reports for productivity

Responsible for handling queries and Quality checks. Preparing daily reports for productivity.

Designation – Sr. Support

Handling with all stakeholders’ merchant’s, banks, fraud and customer’s within TAT. Gathering of project data and production of information for management review Working as part of the Project Management team, focus on resource planning for all chargeable resource Advice PM team of pending requirements.

To communicate conflicts and resource issues to the appropriate BDM, Director or Stakeholder, with a

.

Reporting and assist the Head of Programs in reporting to Senior Management Communicate internally with various teams and manage resource expectations. Preparing project transitioning plan, monitoring & controlling project timelines. Handling end to end service transition from onsite to offshore location. Sheetal Bhandarkar

ac42so@r.postjobfree.com

Phone: 973*******

am having learning Capability & will use my

technical skills in the best possible way to achieve company goals. Location –Pune

ordination, Project Reporting and Communication

Location – Pune

Handling with all stakeholders’ merchant’s, banks, fraud and customer’s within TAT. Gathering of project data and production of information for management review focus on resource planning for all chargeable resource To communicate conflicts and resource issues to the appropriate BDM, Director or Stakeholder, with a ms and manage resource expectations.

• Ensure all the project requirements are

current, and stored appropriately

2009 – Feb 2014

Kingfisher Airlines Ltd

Designation

• Analysis and escalation of Guest feedback to the relevant stakeholders using the appropriate Management Quality Tools and executing necessary follow up for corrective action and closure.

• Project: ICICI frequent flyer Programme

they fly Kingfisher Airlines or any of its partner airlines around the world).

• Was Responsible for Project Initiation, Project Planning and Coordination, Project Control and Project Reporting and Communication with a

• Monitoring and analysis of On-time performance, escalation of key trends of delays and follow up for corrective action and closure.

• Responsible for Analysis of performance of the C balanced scorecard for contact Centre's.

• Recruitment of new aspirant’s initial round and entry level.

• Conduct Employee Engagement activities.

• Contributing to Quality function deployment by carrying out of guest feedback and operational feedback and facilitation of changes in the system resulting from the analysis.

2005 – 2009

AXA BUSINESS SERVICES Designation

• Registering Claims and staying till the insured is indemnified.

• Deciding the liability and convey the same to the insured.

• Responsible for handling queries and Quality checks.

• Act as a senior point of reference for team in matters related to procedure a presentations and conducting update session within the process.

• Conducting presentation and training the team to improve on effective communication.

• Meet SLA’s to achieve Quality and Performance target as per SLA.

• Attend all meetings and take down minutes, Making Power point presentations. Responsible for smo operation of process queue.

• Also Responsible for Employee Engagement

2003 – 2005

Wipro Spectra mind

• Customer support to U.S.A customers

• Conversion from 2G technology

• Attend all meetings and take down minutes, Making Power point presentations.

• Responsible for smooth operation of process queue.

• Responsible for Employee Engagement.

requirements are in place before Go-Live. Ensures project documents are complete, current, and stored appropriately

Designation – PERFORMANCE &

STANDARDS ANALYST (QA)

Analysis and escalation of Guest feedback to the relevant stakeholders using the appropriate Management Quality Tools and executing necessary follow up for corrective action and closure. Project: ICICI frequent flyer Programme (Kingfisher frequent fliers are rewarded with King Miles whenever they fly Kingfisher Airlines or any of its partner airlines around the world). Was Responsible for Project Initiation, Project Planning and Coordination, Project Control and Project Reporting and Communication with all stakeholders. time performance, escalation of key trends of delays and follow up for Analysis of performance of the Contact Centre's; preparation and maintenance of the Centre's.

Recruitment of new aspirant’s initial round and entry level. Conduct Employee Engagement activities.

Contributing to Quality function deployment by carrying out special quality projects in the areas of analysis of guest feedback and operational feedback and facilitation of changes in the system resulting from the Designation -Process Specialist

Registering Claims and staying till the insured is indemnified. Deciding the liability and convey the same to the insured. Responsible for handling queries and Quality checks. Act as a senior point of reference for team in matters related to procedure and system. Preparing presentations and conducting update session within the process. Conducting presentation and training the team to improve on effective communication. SLA’s to achieve Quality and Performance target as per SLA. and take down minutes, Making Power point presentations. Responsible for smo Responsible for Employee Engagement.

Designation –Sr. Associate

Customer support to U.S.A customers for AT&T wireless technology to 3G technology

Attend all meetings and take down minutes, Making Power point presentations. Responsible for smooth operation of process queue. Engagement.

Live. Ensures project documents are complete,

Location – Pune

Analysis and escalation of Guest feedback to the relevant stakeholders using the appropriate Management Quality Tools and executing necessary follow up for corrective action and closure. s are rewarded with King Miles whenever

Was Responsible for Project Initiation, Project Planning and Coordination, Project Control and Project time performance, escalation of key trends of delays and follow up for Centre's; preparation and maintenance of the

special quality projects in the areas of analysis

of guest feedback and operational feedback and facilitation of changes in the system resulting from the Location – Pune

nd system. Preparing

Conducting presentation and training the team to improve on effective communication. and take down minutes, Making Power point presentations. Responsible for smooth Location – Pune

Attend all meetings and take down minutes, Making Power point presentations. 2003 – 2005

MSource

• Customer support to U.S.A customers for Citibank

• Look after account details & Transactions for savings account of Citibank

• Attend all meetings and take down minutes, Making Power point presentations.

• Responsible for smooth operation of process queue.

• Responsible for Employee Engagement.

Achievements

• Team Player received several certificates in various companies during

• Always been a part of Employee Engagement

Personal Details

Name : Sheetal B

Language skills : English Hindi Marathi

Date of Birth : 28-February-1978

Nationality : Indian

Address : Mithila, Lane no 2, Prabhat Road,

Hobbies : Travelling, Gardening & Watching movies

Designation - Associate

Customer support to U.S.A customers for Citibank

Look after account details & Transactions for savings account of Citibank Attend all meetings and take down minutes, Making Power point presentations. Responsible for smooth operation of process queue. Responsible for Employee Engagement.

Team Player received several certificates in various companies during my tenure Always been a part of Employee Engagement

Marathi

1978

: Mithila, Lane no 2, Prabhat Road, Pune – 411004

: Travelling, Gardening & Watching movies.

Location – Pune

Attend all meetings and take down minutes, Making Power point presentations. tenure



Contact this candidate