Customer Service Medical Records
Resume:
Lesley C. McCoy
Pine Bluff, AR 71601
OBJECTIVE
Seeking a company that will allow me to utilize many of my attributes such as: positive attitude, punctuality and working experiences in an office setting.
EXPERIENCE
Correctcare Solutions (Wrightsville, AR)-February 2015 to Present
Medical Records Clerk
Ensures confidentiality of all medical records information and completes forms for release of information. Refers to Medical Records Supervisor / H.S.A. any requests of questionable nature, performs Clerical/Technical duties: Pull and file medical records daily as needed. Prepare and type reports/correspondence as requested by supervisors. Answer telephone, relay messages, and transfer calls as appropriate. File loose documentation generated from inside and outside the institution such as laboratory reports, radiology results, completed consultant reports, medication administration records, etc. Schedule inmates for medical appointments as requested, assist Medical Records Supervisor in preparing periodic statistical reports and other management information system requirements. Promotes Quality Improvement standards by actively participating in the quality of care screen audits.
First US Clinic-January 2014 to Present
Receptionist
Responsibilities include: Schedule appointments using Office Hours, answer phone, collect copays, process referrals, insurance verification, data entry using Medisoft, retrieve patient information through Allscripts (JRMC), operate copier, fax, printer, Medical Records requests and general housekeeping.
Brookshire-March 2012 to November 2013
Certified Cashier
Responsibilities include: general customer service, handling cash and credit receipts, restocking merchandise and general housekeeping.
Frankie Friend & Associates (URS)- August 2012 to August 2013
Document Control Clerk
Responsibilities include: maintained, retrieved and archived files electronically using the TRAC system and physically by creating files and filing them alphabetically, numerically or date order, quality check for accuracy, created lists of files for storage purpose, scanned files not scanned in system, operated normal office equipment, general housekeeping.
Comfort Inn Hotel-May 2012 to August 2012
Front Desk Clerk
Responsibilities included: General customer service, make reservations, check in/out customers, handle cash and credit receipts, handle phone messages, setup/take down breakfast bar, run night audit reports and general housekeeping.
SAJ Distributors-March 2012 to June 2012
Puller
Responsibilities included: prepared merchandise for shipment to be distributed to USA Drug Stores, Super Ds and other stores in different states.
Corizon-November 2000 to January 2012
Receptionist/Clerk
Responsibilities included: Operated copier, fax machine, scanner, filing, handling phone messages, taking minutes in meetings, mail distribution, data entry, application process for employment by making sure that all paper work is completed and signed and applicant information is entered on a form created in excel format, setting up for meetings, new employee orientation training.
Rogers Jewelers- June 1998 to November 2000
Office Manager
Responsibilities included: general customer service, handling of cash and credit receipts, distribution of mail, general housekeeping, open and close store by setup/put away jewelry in display case.
Jefferson Regional Medical Center-November 1994 to June 1998
Medical Records Clerk/Receptionist
Responsibilities included: handling phone messages, operated copier and fax machine, located information on patients on the computer and on microfilm, chart assembly and filed.
EDUCATION
Southeast Arkansas College-August 1996 to May 2000
Major studies: Office Management
University of Arkansas at Pine Bluff-August 1989 to May 1992
Elementary Ed/Early Childhood Ed
Pine Bluff High School- May 1989
General Studies
REFERENCES
Upon request.
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