Customer Service Assistant
Resume:
Farah Tasawar Hussain
farah.hussain.**@.ucl.ac.uk
***************@*****.***
66919316
Driving License • Own Car • Qatar Family Visa•
ID No. 288********
Address: Doha-Qatar
Personal statement
I am seeking an opportunity that would help me to use my academic background to make a positive contribution in the community of libraries. I have good time management skills, including the ability to work to project deadlines and ability to work individually as well as with team. I believe, I am good at managing people and direct them in proper ways. I’m confident that I have interesting and attractive opinions and innovative ideas to influence people.
My eventual career goal is to assume responsibility for the analysis and implementation of all available data and actively contribute to the overall success of any library I work for.
Education
Masters in Library and Information Studies
University College London Qatar (2016 – 2017)
Diploma in Academic Research and Methods
University College London Qatar (2014 – 2015)
Bachelors of Commerce in Information Technology (B.COM, IT)
Punjab University Pakistan Qatar (2010 – 2012)
Diploma in Academic Bridge Program (ABP)
Qatar Foundation, Education City Qatar (2009 – 2010)
Work Experience
Library Assistant at Qatar National Library (QNL).
(2018))
1.Responsible to work with the collection development team in order to categorize, sort and organize donated books.
2.Working on the reference desk to help, guide, and provide customer service and information to the patrons.
3.Manage and updating data entry for the donations received from customers in excel sheet.
4.Responsible for handling sensitive materials and document each book with detailed information.
5.Managing the requests for suggested material for printed and electronic resources.
6.Filing the documents to create records from the donors.
7.Analysing and categorising the condition of the donated books for example, fragile or rare materials in order to make further arrangements.
Library Cataloguer/Information Service Librarian/Circulation Desk Assistant at Translation and Interpreting Institute (TII) and College of Humanities and Social Sciences (CHSS) Qatar.
(2016-2017)
1.Responsible for copy/original cataloguing, and to make sure the cataloguing procedure is according to Library of Congress standards.
2.Served as the direct library contact Unit Head in case of resolving any cataloguing issues.
3.Provided and attended presentations regarding the work flow and usage of new technical services to the staff members.
4.Successfully completed long term cataloguing projects as well as urgent cataloguing requests in case of urgency.
5.Attended library committee meetings professionally on behalf of supervisor to track new advancement in the field of libraries and implement new services.
6.Responsible to catalogue different materials such as DVD, books, videos, documentaries, maps, magazines, novels in English, French, Portuguese, Italian, Spanish and Arabic.
7.Excellent application and usage of Classification Web- Library of Congress to search accurate records such as name, subject authority work and series etc.
8.Outstanding knowledge of current cataloguing procedures such as MAR21, RDA, AACR2, OCLC, MARC records.
9.Training and assisting new members for cataloguing according to the policy of the library
10.Earned outstanding marks on performance reviews such as ability to grow and master new software and reports, enthusiastic work ethic, and commitment to providing extraordinary service.
11.Served as the direct library contact of front desk support for students, faculty, and staff of a bustling community college atmosphere.
12.Cheerfully greeted and assisted all patrons with library tasks and customer service inquiries such as check-in/out, hold, reserved items, reference material, lost and repairs.
13.Responsible for opening the Library and manage the Service Desk in the absence of a full-time library assistant supervisor.
14.Assisted faculty, staff and students with computer/media equipment, and other library materials in Access Service areas.
15.Organized, processed, maintained records, and provided welcoming and informative customer service. Including circulation activity, screening calls, replying to emails concerning technical library procedures, retrieving daily deliveries from the courier service.
16.Provided information regarding library policies and procedures to the customers. Also managed located materials using the online library catalogue for students, staff and faculty.
17.To monitor and guide in purchasing new orders received such as new books or material for library use.
18.Played a leadership role in all the areas of works such as circulation, cataloguing, acquisition, and space management.
19.To improve technical and physical public services to assist people with daily operational needs for example photocopying, processing, daily shelving books in their proper manner and other related duties as assigned by coordinator to maintain the overall exceptional appearance of the Library Service Desk.
20.Maintaining the computers and other electrical devices in the library with basic daily operation and updating for technical maintenance.
21.Offered recommendations in the area of acquisition for reading materials and media items that matched the wants and needs of the college population to the supervisor for new purchasing.
22.Maintained the order and inventory of staff storage rooms and created purchase orders from library specific vendors when necessary.
23.Responsible for both opening and closing procedures on the main Floor and completing daily clerical tasks as the in charge of circulation desk.
24.Also, processed, maintained, and displayed periodicals and newspapers on daily basis.
25.Accepted payment receipts for overdue item fines, replacement, and book purchase.
26.Communicated effectively with multiple internal departments as well as several affiliated libraries and answer any questions or concerns regarding patron borrowing or records.
27.Responsible to create and update the sign boards of the library, creating new patrons on Sierra and produce the statistics/report regarding book circulation and daily activities.
28.Processed the request of interlibrary loan by ensuring the availability of the material at shared campuses or through Document Delivery Services.
Assistant Educator, Qur’anic Botanic Garden (QBG) Qatar Foundation
(2016)
1.Assisted a number of school children in Fun & Learn” activities at Oxygen Park, interactive activities based on agriculture, environment and conservation.
2.The main responsibility was to produce basic and applied information about Botanic Gardens and plants, especially the Qur’anic Botanic Garden’s plants, natural flora and other related topics based on conservation and cultural heritage.
3.Maximizing the benefits of the Oxygen Park landscape and its elements through organizing outdoor campaigns and educational activities for students.
4.Highlighting the plant life cycle and the environment through providing the scientific information in a very simple and easy way to ensure being understood.
5.Also introducing the children to the importance of agriculture, environment and conservation through providing a series of fun and interactive activities.
Research Assistant, Qatar National Research Fund (QNRF) project
(2016)
1.Responsible to undertake semi-structured interviews with different kinds of audiences such as Qatari nationals and non-Qataris.
2.Attended a full time training to work on the QNRF project under the guidance of Dr. Karen Exell (Honorary Senior Research Associate at UCL Qatar).
3.While undertaking the interviews also had to analyse the behaviour and responses of participants.
4.Successfully completed the ethics training course of Collaborative Institutional Training Initiative (CITI training).
Library Archive Assistant, University College London Qatar
(2015)
1.To archive materials, re-house the boxes in a suitable storage space, allocating each collection with box level location codes. These location codes will also need to be entered in the Excel spread sheet in order to maintain accurate records.
2.To ensure that all the contents of each boxes are properly surveyed and recorded in their original orders, that the context of the collections and/or any organisational scheme can be identified and preserved.
3.To compile an item level description of the contents of each box (or collection level in some cases, e.g. photographic collections), including as much bibliographic and related administrative information as can be captured. This will be undertaken using a set of pre-defined criteria provided by the Library.
4.To create a searchable finding aid for each collection by entering the item (or collection) level, descriptions onto an Excel database, the creation of which will be overseen by the Library. The creation of the finding aids will follow and adhere to the system of UCL library.
5.To carry out basic collection preservation practices for the items within each collection by undertaking tasks such as cleaning, removing metal staples and paperclips, and re-housing items in archival standard envelopes, folders, boxes, etc.
6.Helping train new team members in key competencies.
7.Completing all other required task assigned by the supervisor.
Archaeology of the Arab and Islamic World, University College London Qatar
(2015)
1.Observing potteries, glasses and brushing metals.
2.To create an Excel Sheet with exact Survey Unit and feature number in order to keep the track of different findings.
3.To create the data bases easy to access, according to the type of material available.
4.To produce detailed records by entering data using word processing, spread sheet and other software.
5.Helping train new team members in key competencies.
6.Demonstrating an in-depth knowledge of key health and safety standards used within the industry.
Art Programs Graduate/Event Coordinator Assistant in Hamad Bin Khalifa University)
(2015)
1.Provide oversight to the programs and exhibitions of the Black box Theater and Cinema during the academic year Aug-May.
2.Supervision of undergraduate student program staff.
3.Liaise with community partners to establish program schedule (National Theater, DFI, Doha Players etc).
4.Worked with catering staff for food service at art reception events.
5.Interact and communicate regarding marketing and publicity efforts of the Art Gallery (work with HBKU Communications, Student Life, Student Engagement Staff, Student Center Staff, and Qatar Foundation Telegraph etc).
6.Provide outstanding customer service to all community members or guests in attendance at Black box Theater events and Cinema screenings and special events.
7.Monitor and report any maintenance issues (lighting, AC, damages, etc.) inside Black box Theatre and Cinemas.
8.Attend staff meetings, workshops, and trainings as scheduled.
9.Other additional duties as assigned by the supervisor.
Placement Experience
Placement at Sabanci University Turkey
(2017)
1.Attended the presentation of the archival process of the library including cataloguing standards of archiving.
2.Had an opportunity to understand the archival process of Printed and Electronic texts, Photographs, Video, and Sound recordings such as Digital publishing formats JPEG, PDF, MP4 and, FLVMP3.
3.Analysed the challenges faced in the cataloguing process of archives and in creating policies with technical advancement.
Volunteer Experience
Crowded Desert Survey Qatar (2015)
oDocumented the survey including observing and finding possible evidence of the research conducted.
Mathaf Qatar (2015)
oAssisted in the event of UCL exhibition education program (helped in creative activities for intellectual disable children, BEST BUDDIES).
FINA/ARENA Swimming World Cup (2012)
oWorked as an Athlete award Assistant.
Arab Games Doha- Qatar (2011)
oWorked in the media department as a photo Assistant.
Doha Tribeca Film Festival (2010)
oVolunteered in Katara Giffoni awards show opening and closing night.
o Zoetrope activity. (An old way of making movies).
Qatar Red Crescent Heat Wave Awareness Campaign (2010)
oParticipated in distributing water and juices to labours working in construction areas.
International Association of Athletics Federation (2010)
oCoordinated event transportation for 500 attendees for the 13th World Indoor Championship.
Academic Bridge Program in Qatar Foundation (2009)
oTutored 150 students in science/chemistry who displayed noticeable improvement in their scores.
Pak Shamaa School & College Qatar (2008)
oAssisted with office management
oData Entry
oOrganised and facilitated food services for annual cultural festival
Languages
English
Arabic
Urdu
Core Qualifications and Skills
oStrong analytical, organizational and communication skills.
oDedicated team player with flexible schedule
oExcellent interpersonal skills and office etiquette.
oSoftware Microsoft Office Word, Excel, Power Point, Outlook and Spread Sheet and Google Docs
oCustomer service-oriented front desk training.
oBrilliant dealing with internet applications and maintaining records.
oFocused and driven employee
oTyping speed 55 words/minute
Awards and Honours
oPosition holder in Class 9th, 10th, 1st year and 2nd year.
oAward in Na’at (reciting) competition 2007 (Pak Shamaa School & College).
oCaptain of a Throw ball team placed 1st at All School competition in 2005.
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