Manager Store

PATRICIA MELTON

**** ****** ******, ********, ** 11216 H: 347-***-**** ****************@*****.***

SUMMARY

Accomplished Professional with an extensive background in Retail Management. Possess outstanding

business acumen. Successful managing skills and cross functionally ensuring seamless implementation

of new policies and procedures.Dedicated, strong work ethic and ready to assume additional

responsibilities to achieve corporate objectives.

SKILLS

Training certifications

Customer service skills

Business Competency

Development

Ability to interface with all levels

of Management

Excellent in organizational skills

Extremely result/outcome

oriented

Sets and achieve measurable

goals.

EXPERIENCE

07/2015 to Current Store Manager

Pandora Valley Stream, NY

Perform human resource role: recruiting, hiring, training and development.

scheduling,

Responsible for store operations (P&L)

Daily reports

Sales goals

Staff account ability

Pay role control

opening and closing of store

07/2012 to 07/2015 Sales Professional

Mattress Firm Bedford-Stuyvesant NY

Ultilize mattress firm sales technique.

Store Manager

Aerosoles NY

Resolved customer problems by investigating issues, answering questions and

building rapport.

Managed team of [20]+ employees concentrated in [sales].

Kept an eye on building premises for loss prevention and security purposes.

Delegated work to employees based on shift requirements, individual strengths

and unique training.

Fulfilled customer shipping needs using UPS and USPS methods.

Completed weekly schedules according to payroll policies.

Trained all new managers on store procedures and policies.

Maintained daily record of all transactions.

Trained staff to deliver outstanding customer service.

Co Store Manager

Forever 21 New York, NY

Resolved customer problems by investigating issues, answering questions and

building rapport.

Managed team of [100]+ employees concentrated in [all store area].

Kept an eye on building premises for loss prevention and security purposes.

Delegated work to employees based on shift requirements, individual strengths

and unique training.

Performed assigned projects and completed checklists in an efficient and

accurate manner.

Operations Manager

circuit city Brooklyn, NY

Monitored project budgets

Monitored project schedules for projects at a time.

Developed and managed annual operating budgets for area campuses.

Developed and shared best practices across the company, including

Increased productivity by while simultaneously reducing head count.

Recruited, hired and trained new employees.

Boosted company efficiency through technology upgrades and process

improvements such as .

Assistant Store Manager

sears Brooklyn, NY

Handled all scheduling for store shifts to ensure proper staffing at all times.

Efficiently addressed customer issues to ensure quick and successful resolution.

Mentored the team on effective upselling and cross-selling techniques.

Processed credit and debit card payments and returned the proper change for

cash purchases.

Recruited, interviewed and hired individuals who demonstrated passion and

dedication and would add value to the team.

Resolved customer problems by investigating issues, answering questions and

building rapport.

Managed team of employees concentrated in sales

Delegated work to employees based on shift requirements, individual strengths

and unique training.

EDUCATION AND TRAINING

1989 Associate of Arts: general education

Kingsborough Community College Brooklyn, NY, United States

2003 BBA: Business admin

New York University New York, NY, United States

2005 MBA: business admin

New York University New York, NY, United States

ACTIVITIES AND HONORS

Member, Alumni Association

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