Sales Manager

Rakesh Sundaram

Plot #**,Tandamti Street, Kariakoo. Daresalaam. Tanzania

+255-********* & +255-*********

**************@*****.***

PROFESSIONAL OBJECTIVE:

A zealous male seeking a challenging job, commensurate to my experience in order to utilize my skills effectively in an organization, which enables clear objectives and development and appreciates quality work.

MISSION:

To lead a team of dedicated professionals who not only achieve the given targets, but also initiate to achieve more in today’s very challenging, competitive and aggressive environment

SKILLs: Domestic & International Sales, Business Development, Distribution, Distributor & Dealer management &Depot Management

Educational Qualification:

MBA-Specialization in CRM from Indian School of Business Management. Mumbai. -

Bachelor In Commerce from SYMBIOSIS College of Arts & Commerce, Pune. -

Dell SMAC certified (Social Media& Community Professional)

Brands Associated with:

PRAN PEN CORNER Ltd. : Daresalaam, Tanzania Reporting to Directors, the only expat in the organization.

Since Sept 2014 till date

Retention & Acquisition of corporate customers

Providing one window for customer dispute, query and issues.

Handling wholesale and retail sales

Credit monitoring and collection of bad debts from corporate & retail trade

Increasing shelf space and visibility in Supermarkets & retail stores

Conducting promotional activities

Handling business of more than $450,000 avg.per month

Route planning, logistic, purchase and monitoring stock levels for better service.

Have added 84 corporate clients apart from servicing the existing which are 300 customers.

Have increased supermarket sales to 200% through regular and timely support

Backend team of 12 members support me

Coffeeday Beverages –Chennai/Puducheri /Vellore.Reported to Regional Manager

Sales Manager for HORECO/SME/Retail and Upcountry .

Sept.2013 to Mar.2014

Distributor appointment

Customer Retention

After sales service

Consumables incremental

Reducing Attrition

Reducing returns through customer relations and decreasing the SLA turnaroud time.

Bad debt recovery and reducing the credit cycle

31 distributors and 6 Asst.Managers were controlled by me.

Monthly business volume was above INR 2Cr.

Dell Internationl Services :

Sales Manger for EMEA UKI since May2006 until August 2013.

Based in Hyderabad and reported to the ASM & later to the GM.

Handling sales turnover of $12million annually for home sales segment & SME for Laptops & DT and service

Monitoring the start to end sales journey and operations

Responsible for Net Promoters Score& Purchase experience

Resolving customer escaltions and redcuing first time errors through audit cheks

Managing Attrition & imparting on hands training from time to time

Conducting Internal Quality audits and CCP audits

Enhancing Customer experience through Zero Defect programme

Promoting vendor products of Intel/Mcafee/AMD & achieveing the desired volume

12 members report to me directly & and a SME assisted me.

Have been always voted 94% & above in Tell Dell survey

Consistent performer in CE campaign and awarded the site director award for highest CE score

YAMAHA Motor India –

Sales Manager from November 2003 to Feb 2006.

Handling Mumbai, Goa & Part of Maharahstra State .Reported to Western Regional Manager

Depot Management

Sales and marketing for the assigned territory

Negotiating with bankers & financial institution for lower rates and offers for sales promotions

Conceptualise and implementing rural sales promotion with exchanges offers and low Down payment

Increasing retail outlets and inceasing visibility through service camps and mobile showrooms.

Implementing and designing motivational spiffs for showroom sales persons to close more walk in sales.

Handling more than 15 dealers/showrooms.

Handled business volumes of avg.INR 12million monthly

Amco Batteries Ltd. :

Branch Manager for Karnataka State from Nov.2000 to Oct.2003.Reported to GM Sales.

Handled sales and service for automotive batteries for Karnatak State

Assisted with 8 people to run the business with an excise registered depot.

Reduction in warranty and lowering returns from OEMwith regualr followup and enahnced service.

Introduced the first mobile van sales and service and also introduced this for rural areas.

Tie up with large OEM garages for annual sales

Reduced the payment cycle to 5 days from 15 days

Recovered bad debts and old outstandings without drop in sales

Generated average vol.of INR 5M

Total Fina Elf Lubricants:

Area Executive from April 1997 to October 2000.Reported to AVP Western Region

Nashik,Dhule,Jalgaon,Jalna,Parbani,Beed,Aurangabad & Malegaon was my territory.

Multitasking assignment with depot management/sales and distribution

Bank reconcialition and outstandiang management with recovering old debts and dues

Implementing national schemes and designing and impelenting sales schemes for local markets

Increasing visibility through sales and service camps in OEM outlets and in prominent public places

Appointment of distibutors for business development .

Introduced lubes in malls way back in 1998/1999 when shoping malls were first started.

HUTCHISON MAXTELECOM:

One amongst the first batch of sales team of six chosen to launch paging service in Pune City in 1994-1996.

Reported to the City GM

First in the organistion to clinch the first corporate order

First in the organisation to close a deal for 100 units with a government vendor

:

Started my career in college in 1991with The times of India-Pune as customer care assocaite to be promoted later as depot manager inchagere of sales and distribution. Reported to Divisional Manager.

Part of the team that increased the circulation from 20000 copies to 150000 through constant campaign and promotion.

Achievements:

Receipient of President Award for Bharat Scouts & Guides(From President of India)

Bronze Award for being the top performer & imrpoving customer loyalty. DELL

GM award for improving customer loyalty & Best manager-DELL

Site Director award for achieving 92% in customer experience-DELL

EMEA President award for consistancy in performance and lowest attrition achieved with best customer experience.DELL

Won trip to Cannes & Nice for achieveing the target for Norton Security software.DELL

Introduced the first sales&service van for batteries

PERSONAL PROFILE AND SKILLS

Professional approach and total commitment to a job with interpersonal skills and ability to deal with people of different levels

Exceptional ability in organizing and can take up challenges and work under stress.

Aggressive, Enthusiastic, Friendly and always on the learning side

Good team player and can handle multi task.

LINGUISTIC PROFILE:

Tamil, English, Hindi, Marathi

PERSONAL DETAILS:

Born in 1972 on2nd May & Married with a son aged 14yrs

Passports for all are valid until 2022

Indian Nationality

Indian Driving Licence valid until 2020

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