Technical Support Social Media

Daniel Prows

**** * *** * ******** Grove, Utah, *4062

Phone: +1-801-***-****

Email: ******@*****.***

Summary

My goal is to become an experienced developer and learn as much as I can. It’s exciting and I am currently working on my website and a few apps. I work day and night to expand and refine my skill set and build upon other strong points like: Teamwork, interpersonal communication, problem-solving, analytical skills, and excellent attention to detail. I have 2+ years of experience in technical positions and several years in restaurant environments. I do have a bit of management experience as well.

I am confident that no matter the position I will be able to showcase my ability and willingness to learn, solve problems, work with clients and put my skills and experience to good use.

Very proficient with PC/Mac/Mobile and most other modern technology

Good grasp of JavaScript and ES6+ HTML5 CSS3 and preprocessors Chrome Dev Tools

React Redux PHP Git/Github HTTP/REST GraphQL/mySQL Webpack IDEs

Can read/write/speak fluent Japanese and medium level in Mandarin Chinese.

If I encounter a problem I can’t solve in a timely manner I will ask a question instead of wasting time.

Relevant Work Experience

Technical Support October 2016 - October 2017

Nu Skin Enterprises, Inc – Provo, Utah 84601

Troubleshot and resolved various tech issues for customers and other employees. I provided support for different browsers, PC/Mac related, all areas of the companies several websites, any mobile and tablet issues, Bio-photonic scanners, and most of their product line. I documented progress and lifecycle of all tickets we received and escalated known bugs to the Dev team for fixing.

Other duties included social media moderation and Q&A (testing, documenting issues, preparing tutorials and training customers on new features for our different Mobile/Web apps and software.) Other common work included handling shipping issues, refunds and answering various other questions customers had.

Technical Support January 2014 - March 2015

Convergys – Orem, Utah 84097

I picked up tickets in queue and resolved or rerouted them to the proper on-site/local techs across the globe. Called in field technicians and described the issue so they could deal with any physical damage to servers. Corresponded via email with hundreds of different Techs on any type of server/network issue.

Education

G.E.D. + 2 semesters completed at Utah Valley University. (Biochemistry)

Upon request I will gladly provide any references, education, and other work history if needed.

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