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Manager Quality

April 08, 2018

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Executive Summary

Results-driven quality professional with over 25 years of experience in designing, monitoring and improving quality and regulatory systems, achieving certifications, ensuring compliance, and driving continuous improvement. Successful leader of cross-functional teams responsible for managing projects, solving problems and achieving targeted objectives. Recognized expert with a keen ability to quickly assess standards and implement meaningful and effective controls.

Career Experience

2015 – 2018 Multi-Color Corporation

York, PA

Hired as Quality Assurance Manager to improve compliance, complaint/CAPA process and responsiveness. Led plant through multiple customer audits (to include P&G, Colgate, Boston Scientific, Stryker, Perrigo Nutritionals). Implemented validation protocols (IQ/OQ/PQ) for key equipment qualification and change management for raw material and product revisions. Drove successful purchase and installation of electronic training/tracking solution (moving from paper-based training logs to electronic ISO compliant training database. Facilitated safety, finance, productivity, quality and continuous improvement plans as a member of site leadership team. Led and participated in multiple interplant projects that included color management, product safety, and key corporate-wide nonconformance reduction initiatives.

Implemented and certified plant to food safety standard FSSC 22000 v4.0 in 2016 and v4.1 in 2018 (with no findings).

Reduced product claim value by 40%

Decreased DPPM by 50% from 2015 to 2018.

Improved complaint response time to less than 10 days.

2008 – 2015 DISC (Disc Graphics, Inc.) Specialty Packaging Solutions

Hauppauge, NY

Hired as Director, Quality Assurance to implement effective performance measurement systems and improve business results (folding carton, labels and fluted packaging). Led critical Lean Six Sigma projects to include: Make-ready Waste Reduction, Defect Identification & Containment and Run to the Numbers (Color Control). Facilitated multiple 5S islands of excellence to include: Die Storage & Utilization, Color Standard Retention & Archives and Sample Preparation & Storage. Facilitated Sales, Customer Service and Production Planning reorganization resulting in improved efficiency and turn time from order receipt to production ready job jacket. Led Technical Services group through press characterization process resulting in certification through multiple branding agencies (GMI, Periscope, etc.) across sheetfed lithography, flexography and digital printing processes. Directed start-up of three value-added operations: hand-assembly, fulfillment and tip-on operations. Implemented verification and validation protocols for vision inspection systems in flexographic label printing, sheetfed offset lithography and folding/gluing operations.

Revised quality management platform to comply with ISO 2008 and 2015 standards.

Achieved successful certification across forestry management suite (FSC, SFI, and PEFC).

Implemented social responsibility, cGMP, and sanitation controls to achieve certification with Bausch & Lomb (ophthalmological), Proctor and Gamble (health and beauty), Cumberland Packing (food) and Sony (entertainment).

Earned “Best of the Best” Workplace in America award for 5 of 6 years (2009-2011, 2013-2014).

2005 – 2008 AutaJon Groupe, Inc. (Cultech Division)

Edison, NJ

Promoted to Senior Manager, Planning & Process Control (09/07) to improve on-time delivery and implement a model for process improvement and business growth.

Improved on-time/in-full deliveries from 75% to 95% by optimizing planning horizons.

Awarded multiple five-star launches with Estee Lauder, Coty and Parlux by restructuring concept development (new business) process.

Hired as Quality Manager (04/05) to implement formal quality system and improve business results. Drafted and implemented and certified operations to ISO 9001:2001 and chain of custody platform (FSC, SFI and PEFC).

Improved L’Oreal USA acceptance rate from 95% to 99%

Implemented ISO 2859:1 Statistical Lot Sampling Program (successfully audited by L’Oreal USA)

Developed Key Customer Performance Reports for new ownership (Autajon Groupe).

2004 – 2005 Arkay Packaging Corporation

Roanoke, VA

Hired as Plant Manager for Roanoke, VA, manufacturing operations (125 manufacturing employees).

Improved On-Time Delivery from 35% to 95% (current) within six months.

Reduced weekly overtime from $70,000 to $10,000 ($125,000 weekly payroll).

Developed organization infrastructure to support 40% increase in sales volume.

Achieved over $2,500,000 savings in capital projects through equipment analysis, competitive bidding, and creative installation alternatives.

Achieved 0 lost-time injuries through improved safety awareness and corrective counseling program.

2001 – 2002 Cascades Boxboard, Inc. (formerly Somerville Packaging, Inc.)

Mississauga, Ontario, Canada

Hired as Plant Manager under temporary work permit/Visa in Toronto, Ontario. Stabilized operations and created an environment for sustained profitability. Enabled rationalization of multiple manufacturing operations into single production facility. Streamlined division manufacturing operations, reduced work-in-process inventory, improved production planning and inventory control systems, implemented manufacturing order review, approval and close-out process, developed manual waste reporting and spoilage tracking systems, downtime analysis and complaint resolution processes. Initiated controlled maintenance program for critical equipment. Completed installation and startup of KBA Planeta 56”, 7-Color Sheetfed Offset Press, Bobst 142 ER Cutting Press, and rebuild and startup of Man Roland 63” 6-Color (with perfector) Sheetfed Offset Press.

1998 – 2001 Jay Packaging Group, Inc.,

Warwick, RI

Manager, Quality Improvement & Thermoforming (6/00). Directed thin-gauge, roll-fed thermoforming operations – to include, design, tooling, and production of blisters, trays, clamshells, inserts, and hybrid packaging. Achieved 0 lost time and 0 recordable injuries. Reduced process-related complaints by 66%; setup time by 40% (1.8 to 1.0 hours); downtime by 60% (236 to 91 hours); and spoilage from 18% to 8%.

Promoted to Manager, Quality Improvement (10/99). Hired as Manager, Quality Assurance (01/99).

1991 – 1997 James River Corporation

Promoted to Division Manager, Packaging Business Quality Systems (8/95). Directed the implementation of the Packaging Business quality system across 36 plants – paperboard, folding carton, flexible packaging, ink, and technology and administration facilities. Reduced unfavorable quality costs by 5%. Improved credit and collections (accounts receivable) by 10%. Trained key personnel in rational process management (formal problem solving and decision making).

Promoted to Division Quality Coordinator, Folding Carton Group (1/94). Developed and implemented a standard quality system across 12 folding carton facilities. Reduced unfavorable quality costs by 10% through the first year. Established standard management reporting based on key performance indicators, customer feedback, audit results, and quality plans. Conducted over 40 on-site audits and assessments.

Promoted to Regional Safety Resource (9/93). Developed business-wide safety audit model based on OSHA criteria. Improved standard safety reporting requirements. Contributed to continuous business improvement through reduction in lost time and recordable injuries.

Started as Project Engineer. Promoted to Production Superintendent within three months. Implemented Safety and Health program – achieved 0 lost time injuries in 1992. Reduced workers compensation costs by 60%. Implement data collection and analysis in key production departments. Accepted special assignment – directed plant closure, employee continuation/termination, and sale/transfer of capital and land assets.

1986 – 1991 United States Marine Corps

Marine Corps Air Ground Combat Center - Twentynine Palms, CA

Marine Corps Air Station – El Toro, CA

Served as Financial Management Officer for the largest military installation in the US. Led a Comptroller Directorate unit of 65 military and civilian personnel. Assigned by Headquarters Marine Corps to lead the Manpower Requirements Determination Program – resulting in over one million dollars in energy savings and 1.5 million dollars in cost reductions through inventory control and staff realignment. Developed the information systems strategy for the military pay system. Achieved over 95% accuracy rating on all MCDOSET (financial) audits.


Baccalaureate of Business Administration (BBA) degree with an emphasis in Production Operations earned at the University of Wisconsin – Whitewater.

Graduate studies in System Science, Human Performance Engineering, Finance, and Marketing.

Professional Training & Credentials

American Red Cross – First Aid / CPR / AED Certification (01/18)

HACCP Program Manager Certification (10/15)

Six Sigma Green Belt Certification (7/13)

OSHA – General Industry Safety & Health – 10 Hour (10/12)

Problem Solving & Decision Making – Certified Program Leader (07/96)

Instructional Development Learning Systems Educational Systems – Licensed Instructor (06/96)

Advanced Quality Manager – Level II Certification (12/95)

Total Quality Manager – Level I Certification (5/95)

ISO 9000 Lead Assessor Certification (8/94)

Agent – United States Treasury (10/86), United States Marine Corps

Lean Manufacturing; Quick Changeover; Workplace Organization & 5S; Total Productive Maintenance; Thermoforming Design for Designers; Thermoforming Tooling; Engineering the Performance System; Project Management

Honors, Associations & Interests

Finding A Better Way – Gold Key Award (James River Corporation)

American Society of Quality (ASQ), Society of Plastics Engineers (SPE), Printing Industries of America (PIA)

Health & Fitness, Dance, Tennis, Golf, Coaching (Youth Sports)

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